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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    You would need to email all members to let them know if they use facebook login, they need to reset. There is no way in which to specifically target users with facebook login at present
  2. Marc Stridgen
    You can set up any mail that uses SMTP by adding the relevant details into the email settings area. You can see how to do this here if needed
  3. Marc Stridgen
    As mentioned above, you would not click to download the full package. You need to download the individual plugins you wish to use, and upload those. This is described in the documentation here, however if you have any further questions, please let us know
  4. Marc Stridgen
    Im not sure what it is you are looking for there. The link to register already exists under the menu, as does the sign in button
  5. Marc Stridgen
    I can see this happening with MOV files here and opened a bug report on this. It appears it is happening with any device that cannot natively play them. Not only can you not show the video (expected) but you cannot download it (not expected)
  6. Marc Stridgen
    ^ that would indeed be the very first thing you should do. Failing that, I would suggest first of all asking your hosting company what is causing your hosting to crash. If they can provide you with a query that is running for example, we may have a better understanding of what is causing you problems
  7. Marc Stridgen
    There is not such a feature built in as such, however you can add group formatting in html, so you could add whatever you needed in there. To do this you would edit your gropu, then select "Use HTML" next to the group formatting item, and add your code as needed Note you may also then want to go to Members->Member Settings->Profiles->Profile settings, and switch to 'Global' for the Group formatting setting there.
  8. Marc Stridgen
    The only items you can order by at present are the items shown in the "Default sort order" list. There is no way in which to order by a custom field at present. As you are still asking if someone else may have other ideas, I have moved this to the community support forum. If you would like to see sort orders for custom fields added, please feel free to post this as a suggestion within our feature suggestions forum.
  9. Marc Stridgen
    The progress bar is unrelated to these. Thats a visual bug. When you get -200 this means the server itself is throwing an error at some point during the upload process. Usually this will be that its hitting something like upload_max_filesize, memory_limit, or some other limit on the PHP setup
  10. Marc Stridgen
    Glad to see you got what you needed there 🙂
  11. Marc Stridgen
    As at present this is actually working as it was intended, I have moved this to our suggestions area for consideration.
  12. Marc Stridgen
    Excellent find! I will get some more information on that my end now, and see if we can get this confirmed, then logged as a bug
  13. Marc Stridgen
    You would find what is being referred to above in Commerce->Payments->Settings->Tax Rates within your ACP (Admin CP). You can choose from either a single rate per country, Separate consumer and business rates, or European VAT rates where there is a differentiation between VAT-registered and none VAT-Registered companies
  14. Marc Stridgen
    No problem. If you are happy with the resolution there, all good.
  15. Marc Stridgen
    Sorry to see you are having issues there. With this one, it will need to be looked at by one of our developers for you. I have gone ahead and created a ticket for this, and someone will be in contact as soon as possible.
  16. Marc Stridgen
    I have created a ticket for you on this. Its impossible to say without investigation why this may have happened.
  17. Marc Stridgen
    If the same member is awarded the same item on 2 occasions, it would indeed get awarded twice. Say for example, 2 separate posts for being helpful. So on the profile it would actually show twice, with 2 links to the items in question. For example, 'Mr Test' here has 2 badges for being helpful
  18. Marc Stridgen
    It can only really be cache external to the software if theme updates arent showing after clearing cache. I would suggest contacting your hosting company on that issue
  19. Marc Stridgen
    Ive opened up a ticket for you on that, so we can get in and take a look for you to see what is happening.
  20. Marc Stridgen
    No problem. Glad its now working for you in any case
  21. Marc Stridgen
    Redis would be the only external caching method we have available to set in the ACP now, and is what we use ourselves. We do always say to ensure you are sure you need it, and to ensure that it is actually providing you with a benefit first of all however. Used when it isn't needed can actually be counterproductive.
  22. Marc Stridgen
    Just an update. I have sent this up to our tier 2 developers to take a look at this and see whats happening.
  23. Marc Stridgen
    There is currently no facility for this within the software, unfortunately. Im not aware of any plugin for this at the present time, but someone else may of course correct me on this
  24. Marc Stridgen
    I have seen your ticket on this, and will do some back and forth with you on there to see if we can get to the bottom of what is causing the problem for you
  25. Marc Stridgen
    Glad to see you got it installed there. Could you please give me a little more information on how you are adding the page there? What items is it using etc? I created a page using only the page builder, and selected to use a different name. When doing this, it created with that name no problem at all, so want to ensure I catch this bug if possible.
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