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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    That appears to be a bug I will get a report in for. I assure you it wasn't intentional and should actually state myself who edited
  2. Marc Stridgen
    Those emails created those same topics, just in the ticket system. So your issues will not become any more hidden than they have been. We have the same volume, just in a different location, monitored more effectively.
  3. Marc Stridgen
    We have thousands of clients, but not thousands of clients with problems. A list in a forum or a list in a ticket system is still a list our support staff would need to work through. There really is no difference at all to you as a client. In fact its advantageous. You will see solutions other people have, and other people may at times respond to yours to state they know of a solution. While its easy to see this as a downfall, it really isn't.
  4. Marc Stridgen
    In the first instance there, please do the following items. First go to Support in the top right of your Admin CP, and click on clear cache. If that does not correct the issue, disable al 3rd party items, including your theme, and test without those switched on. Let us know if you are then still having the same problems
  5. Marc Stridgen
    I can PM you if needed, but what you are seeing there is that priority support that you previously paid renewals for, is no longer on your license. This is because priority support now is actually a different product to what it previously was. So in your case, priority support was removed, then the increase applied which you see over 12 month, not 6. If you do need further information let me know and I can open a ticket with you for more detailed figures You can be assured that the support areas are indeed well staffed. In fact they have been now for some time, as you can see if you take a look through those areas. The primary focus will be on our community and support with our customers through that medium.
  6. Marc Stridgen
    That looks to have been an oversight, so will get this reported
  7. Marc Stridgen
    No, not at all. You would just post up on the community in our support section instead of ticketing. If a ticket is then needed for private access for example, we can take that to email and assist. You will have seen this happening more and more lately, and this will continue. Support has not gone away, its simply done in a different manner.
  8. Marc Stridgen
    I have your ticket there now, Adriano. You just need to respond to that and we can get them sorted for you
  9. Marc Stridgen
    You would add any items you wish to your toolbar. Take a look at the following guide for this. You may wish to add ckeditor plugins to facilitate this, which is what has been done above
  10. Marc Stridgen
    I see you have already had one sent to our developers there, so hopefully we can get that resolved for you.
  11. Marc Stridgen
    Have you applied the latest patch within your support area? If not, please apply that and test again. There was a patch release directly related to custom profile fields.
  12. Marc Stridgen
    No problem at all 🙂 Glad to hear thats sorted for you
  13. Marc Stridgen
    That isnt something that the software provides at present time, and I believe it would require 3rd party item to do so, even with html5.
  14. Marc Stridgen
    I see the ticket that was opened there has not yet been responded to with regards our queries. Was the issue there resolved? @Zone Plate
  15. Marc Stridgen
    Indeed, I suspect the issue is actually the locale that is set
  16. Marc Stridgen
    I have just checked this on my end and Im not seeing any on profiles. Where is it you are seeing these?
  17. Marc Stridgen
    Yes, we can indeed mark items as the solution for other users if needed. The reason it was done in this case is that this is the answer to your question. The ones you are looking at there are set by locale, so you have to make sure you have the correct locale set in your language pack too. Also, ensure you have the correct language pack selected when you are in the admin CP (top right)
  18. Marc Stridgen
    Before you continue there, I would suggest updating your site to the latest release, and then also checking to ensure there is nothing you need to address in the support area of your admin CP.
  19. Marc Stridgen
    We all have them 🙂
  20. Marc Stridgen
    As mentioned by my colleague, it is an identical setup to live, by design. In order to use test gateways you would switch to these, in the same manner as you would switch to it using a test license key
  21. Marc Stridgen
    Videos being playable are actually dependent upon the browser and OS. MOV files are an apple format, so indeed only play on apple devices natively
  22. Marc Stridgen
    There are no plans to add those at the present time. If you need to use things such as these, you would use a renewal product rather than subscriptions
  23. Marc Stridgen
    Changing date formats would be done via your language pack, even if you are using English as mentioned. Note that "English" doesnt actually mean that format necessarily. We ship with English (US) which doesnt have that format. Note that if you are looking to use English UK as a date format its actually dd/mm/yyyy and not dd.mm.yyyy . Ones set from locale will format in that manner.
  24. Marc Stridgen
    Thank you for your feedback. There have been topics put in our feedback area regarding these.
  25. Marc Stridgen
    You dont seem to have said what error you mean there. However if its an issue in a 3rd party pack you would need to contact that author. Just to note here, language packs do not ship with locales, as they are something on your server
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