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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc Stridgen
    If you click on a "fix it" button, it will give you advise on what needs to be done, of give the opportunity to automatically fix, depending on what the particular item in question is. In the case of a 3rd party application, it will generally let you know what its seeing, and advise on contacting the author
  3. Marc Stridgen
    If you test this on a default unaltered theme with all 3rd party items disabled, are you seeing the same issue there?
  4. Marc Stridgen
    Sorry to hear this. Ensure you report the issue to the author of that item. Unfortunately, the only way we can advise in which you can restore an account is with the restoration of a recent backup. I realise from what you mention above, that's not the ideal option for you.
  5. Marc Stridgen
    Could I please confirm you are referring to this when you changed your mind? I ask as Im unable to replicate this in any way
  6. Marc Stridgen
    If an account is deleted entirely, the only way in which to restore that account would be to restore your database. Please could you provide the exact step by step action to replicate this as I don't appear to be able to replicate
  7. Marc Stridgen
    Thank you for coming back to let us know 🙂
  8. Marc Stridgen
    Please check the support area of your admin CP and ensure you arent awaiting any patches, as this looks to be one of the items we patched
  9. Marc Stridgen
    Please provide the image you are trying to upload so we can take a look.
  10. Marc Stridgen
    Also ensure you 'merge'. By this I mean it should only be replacing files that already exist. It shouldn't be deleting anything.
  11. Marc Stridgen
    As I mentioned above, you need FULL read and write access to the database. What you are mentioning there are MySQL server level permissions, not database permissions.
  12. Marc Stridgen
    The code for each is exactly the same, so really it could only be hosting level I would think
  13. Marc Stridgen
    If that is the method in which you wish for them to run, yes. If you wish them to run as recommended, you would switch to running via cron
  14. Marc Stridgen
    the mysql user requires full read and write to the database
  15. Marc Stridgen
    Feel free to add a suggestion for change of course
  16. Marc Stridgen
    Content word filters are for content only. They would not apply to anything other than content itself
  17. Marc Stridgen
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Marc Stridgen
    You would need to upload a fresh set of files from your client area (or certainly that one), as you are missing updates
  19. Marc Stridgen
    Check you havent got anything else rewriting below that level which is not IPS related that may be interfering with it on those 2 sites.
  20. Marc Stridgen
    Have a read of what Matt wrote just above your post there. As mentioned, they are not the same and not really updates at the same time. The last visited is updated when the session times out or someone logs in, which in this case was 1 hour ago
  21. Marc Stridgen
    Its not something we are likely to add within version 4, as the editor itself is changing in version 5, and you can do this already in that version 😉
  22. Marc Stridgen
    You would need to contact the author of that application. Classifieds is a 3rd party application
  23. Marc Stridgen
    There are various 3rd party sites around such as invisioneer and invision essentials. You might be best to take a look in the provider directory here https://invisioncommunity.com/third-party/providers-directory/
  24. Marc Stridgen
    Ah I see. Thanks for the confirmation
  25. Marc Stridgen
    There is no live chat function within the platform at the present time. It may be worth reaching out to the 3rd party community, as I believe there are some 3rd party solutions around for this purpose
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