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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    I believe this has now been resolved. Please let us know if you are still having issues of course.
  2. Marc Stridgen
    Did you get anywhere with this?
  3. Marc Stridgen
    You would click on the prune button at the top once you have searched for those members. I would advise ensuring you backup before a mass action like this.
  4. Marc Stridgen
    When visiting the page on your site there, it actually states "server_off"
  5. Marc Stridgen
    You should not actually change the core files. If you wish to use your own error file, you can do this by adding a constants.php file, and pointing to a new error file. So you would add something like <?php define('ERROR_PAGE','newerrorpage.php');
  6. Marc Stridgen
    Hello, Your site is licensed at one location. Your site is installed at root. The /forums/ part is just part of your site
  7. Marc Stridgen
    I have created a ticket for you on this so that we can take a closer look for you.
  8. Marc Stridgen
    Just a heads up to let you know we agree, and this has been amended for a future release
  9. Marc Stridgen
    Please could you update your access details on file, including adding your site admin CP in the location provided. We can then get that looked into
  10. Marc Stridgen
    Not a problem. Glad we found the issue there
  11. Marc Stridgen
    No problem at all 🙂
  12. Marc Stridgen
    Sorry, Im not quite with what you mean here. Have you moved the site to another location also?
  13. Marc Stridgen
    You would answer the support ticket email we created with the links to those
  14. Marc Stridgen
    Have you added this by selected to install invision community from the browsers address bar?
  15. Marc Stridgen
    Is this on a block you are viewing the time? If so, which block is this?
  16. Marc Stridgen
    No problem. We can take a look on the ticket once we have those
  17. Marc Stridgen
    I can see that happening but cant see why. I have created a ticket on this for you, and escalated this to our development team for further investigation
  18. Marc Stridgen
    As mentioned in the message there, its likely these have expired, and the message there would indeed be valid if this is the case. Was this sent out before or after you switched to ourselves?
  19. Marc Stridgen
    I would suggest first of all ensuring you check the minimum requirements using the file here. Its likely you are missing something
  20. Marc Stridgen
    I can see this happening on your site and will need to get this escalated. I have created a ticket for you for this reason, and will get that sent to our developers to review
  21. Marc Stridgen
    There isnt a way in which to do it within a forum. If you have it showing as a preview it will indeed show a preview of the first post. As mentioned above, you would be best to use a stream for what you are looking to do there. You can see a guide on how to uses these here
  22. Marc Stridgen
    Please could you update your access details on file? We can then take a look for you
  23. Marc Stridgen
    What browser is it you are both using? And operating system
  24. Marc Stridgen
    I would need some examples of this happening on your site in order to investigate. I have created a ticket for you so that we can go through in more detail to see what is happening. Please respond to the email notification of this with some members and example posts where they are not yet validated. This isnt something that should be happening, and I have not seen happening elsewhere
  25. Marc Stridgen
    I have moved this over to our suggestions forum so that it can be looked at for a future release.
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