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Marc Stridgen

Invision Community Team
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Everything posted by Marc Stridgen

  1. I see my colleague managed to get that sorted for you. As mentioned, we have also added improvements there to prevent reoccurrence of this particular issue.
  2. There is no way in which to selectively delete posts which are over a set date for a specific user like that, however you can indeed delete the user entirely if you wanted to do so. Doing this would allow you to use the username again.
  3. If you could answer the question here, we can get this looked at for you and see whats going on
  4. Take a look at our guides here. This may help you to navigate the commerce application
  5. I can certainly pass this to our suggestions forum for consideration there, as its an interesting idea for those having only a single subscription available.
  6. I have taken a look and this is going to need to be escalated for someone to take a look at. So I have created a ticket for you, and sent it to our developers so we can get you a resolution
  7. There would be no way in which to do this as it has an csrf key that is generated. You could however just link them to the subscriptions page and let them choose which subscription. I realise thats not exactly what is asked for there, but its an option
  8. Please could you let us know which site this is, and ensure you access details on file are up to date? We can then take a look for you
  9. I will move this to our developer forums, however have you updated your developer tools?
  10. Thank you for letting us know, and glad to see you are all sorted
  11. This would indicate that for some reason that file has not been unpacked correctly. Please reupload this file from a fresh download, then try again at /admin/upgrade
  12. Did you manage to get this sorted @Howard L Martinez ?
  13. Are you still seeing an issue here @DanielFb ?
  14. Did you manage to find a solution for this? @403 - Forbiddeen
  15. Are you still seeing this @livegames.co.il ?
  16. This does sound very much to be a safari related problem, rather than one with your site here. If however you are seeing anything once you have done the above, please let us know.
  17. Are you still seeing issues with this @livegames.co.il ?
  18. @realspezz I see my colleague responded to your ticket there. Just following up to make sure you saw that response?
  19. Please go to support in the top right of your Admin CP, then select "clear cache". Once you have done this check again. It looks like its simply a cache issue you have there
  20. This is usually caused by issues server side. Check for mod_security issues being logged first of all. Also, I would highly advise you upgrade your site. You seem to be significantly behind on updates there
  21. There isnt really much we can add to what facebook themselves have stated there. You need to edit your privacy policy to state how a member of your community would request data deletion. Even if that is a "contact x", that information must be present as per facebooks policies. Once done, you nee to let facebook know to review it again. You can see how to amend your privacy policy on the site here
  22. The renewal term was originally to change to 12 months, however based on feedback, this was reverted to 6 months. So unless you happened to pay a 12 month invoice in that small period of time it was set, it will be 6 month from the time you last renewed. Aa mentioned by opentype above, you can check this on your client area
  23. Just to confirm, this has now been fixed internally and should be in the next release.
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