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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    I have just tested this on my end, and not seeing any issues with this. You would be best to report to the owner of that site if its not your site. If it is, of course let us know and provide an example we can take a look at.
  2. Marc Stridgen
    They would get that prompt if they have clicked to register using twitter. The only other time that would be asked for is if they have physically clicked to link to twitter on their account in account settings. You would not see it, as you arent logging in using twitter. You are logging in using the internal login. In addition, it cannot ask you permissions to use their twitter account
  3. Marc Stridgen
    I have reponded to this again just now, so please check your email again.
  4. Marc Stridgen
    No problem. Let us know if you do need any further assistance
  5. Marc Stridgen
    Glad to see you found what you were looking for there
  6. Marc Stridgen
    ACP initially. It seems we have a username there, but your site has only email login
  7. Marc Stridgen
    If you are getting an internal server error, I would suggest first of all checking your server error logs to see what error is being produced
  8. Marc Stridgen
    You would be looking on your email, not in the client area.
  9. Marc Stridgen
    Depending on the location you are seeing those, it may not be a locale setting you are looking for. Take a look at the guide here
  10. Marc Stridgen
    Please could you review your access details? At present they appear to be incorrect
  11. Marc Stridgen
    Ah, its showing you the ones which have most recently been updated. As I have just updated the pages ones, I know that to be correct there
  12. Marc Stridgen
    Could you give me the link to your stream? I can take a look and see whats happening for you
  13. Marc Stridgen
    There is no such leaderboard as such, but its certainly an interesting idea. I will move this over to our suggestions forum for future consideration
  14. Marc Stridgen
    As mentioned above, what you are describing is what you would see when a member is not allowed to use attachments for some reason. This may be permission to attached at all, or that they are over limits, meaning they also cannot attach anymore.
  15. Marc Stridgen
    I would expect that to be the case, as its showing "my picks" there, and thats where you have an issue. We can work through this with you, but we are awaiting response from yourself on your ticket
  16. Marc Stridgen
    I've moved this over to our suggestions area, but I just wanted to comment here to say your feedback is appreciated and welcomed. As this is a new way of working, we will indeed find better ways of working with people to ensure we provide you with the best possible service.
  17. Marc Stridgen
    Incidentally, and just to add to my colleagues comments above, we do actually follow up these tickets also. They are internally marked so that we can come back to them and let people know once it is resolved. The feedback though is very much appreciated 🙂
  18. Marc Stridgen
    Could you let me know on which site this is for? Just the first letter will do if you dont want to give the full name
  19. Marc Stridgen
    @jay5r could I just check you found what was causing you the issue there?
  20. Marc Stridgen
    Got your ticket and we can work through this in there for you
  21. Marc Stridgen
    That is indeed certainly worth a shot. (pun intended)
  22. Marc Stridgen
    My apologies. I had indeed missed that. I cannot however replicate this in any way on my test instance. Without being able to replicate this, I am unable to report this as a bug. I can certainly take a look at it on your own site if you would like for me to do this. I would need an example user, forum, and item you are trying to edit.
  23. Marc Stridgen
    You would need to contact your hosting company on that. Please forward me one of the emails you cannot see the images on. I have just messaged you my email
  24. Marc Stridgen
    Please set this up on your site and ensure we have a valid login. I can then take a look at this to see if I can see the issue
  25. Marc Stridgen
    I'm still unable to replicate the issue here in any way. Are you using the latest release of the platform there?
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