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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    No problem at all 🙂 Glad to hear thats sorted for you
  2. Marc Stridgen
    That isnt something that the software provides at present time, and I believe it would require 3rd party item to do so, even with html5.
  3. Marc Stridgen
    I see the ticket that was opened there has not yet been responded to with regards our queries. Was the issue there resolved? @Zone Plate
  4. Marc Stridgen
    Indeed, I suspect the issue is actually the locale that is set
  5. Marc Stridgen
    I have just checked this on my end and Im not seeing any on profiles. Where is it you are seeing these?
  6. Marc Stridgen
    Yes, we can indeed mark items as the solution for other users if needed. The reason it was done in this case is that this is the answer to your question. The ones you are looking at there are set by locale, so you have to make sure you have the correct locale set in your language pack too. Also, ensure you have the correct language pack selected when you are in the admin CP (top right)
  7. Marc Stridgen
    Before you continue there, I would suggest updating your site to the latest release, and then also checking to ensure there is nothing you need to address in the support area of your admin CP.
  8. Marc Stridgen
    We all have them 🙂
  9. Marc Stridgen
    As mentioned by my colleague, it is an identical setup to live, by design. In order to use test gateways you would switch to these, in the same manner as you would switch to it using a test license key
  10. Marc Stridgen
    Videos being playable are actually dependent upon the browser and OS. MOV files are an apple format, so indeed only play on apple devices natively
  11. Marc Stridgen
    There are no plans to add those at the present time. If you need to use things such as these, you would use a renewal product rather than subscriptions
  12. Marc Stridgen
    Changing date formats would be done via your language pack, even if you are using English as mentioned. Note that "English" doesnt actually mean that format necessarily. We ship with English (US) which doesnt have that format. Note that if you are looking to use English UK as a date format its actually dd/mm/yyyy and not dd.mm.yyyy . Ones set from locale will format in that manner.
  13. Marc Stridgen
    Thank you for your feedback. There have been topics put in our feedback area regarding these.
  14. Marc Stridgen
    You dont seem to have said what error you mean there. However if its an issue in a 3rd party pack you would need to contact that author. Just to note here, language packs do not ship with locales, as they are something on your server
  15. Marc Stridgen
    Are you ensuring that you are using the correct language pack in your Admin CP first of all? Also, ensure your language pack uses the correct locale, as some items are set by locale
  16. Marc Stridgen
    As an update to this, there has now been a patch just released to resolve this issue. To apply the patch, please visit support in your Admin CP and select the "Optional Update" item shown
  17. Marc Stridgen
    Just to let you all know, there has now been a patch just released to resolve this issue. To apply the patch, please visit support in your Admin CP and select the "Optional Update" item shown
  18. Marc Stridgen
    This being the case, it sounds very much like it's a linked in issue, rather than one of your own there Your articles look awesome btw 🙂
  19. Marc Stridgen
    I would suggest addressing these first of all, as they may well be what is causing the problem.
  20. Marc Stridgen
    There isnt a setting for this, however one of our customers has placed a suggestion on how to customise this if you wanted to look? There is also an open suggestion for adding a setting for this.
  21. Marc Stridgen
    Do you have an example of this, so I can see what you mean here? Im not seeing any issues on my test instance here, and if what opentype mentions is the case on all posts there, its likely what is causing your issues
  22. Marc Stridgen
    Limitations on the number of reactions that can be given per day can only be done at the group level. The correct way to do this would indeed be to add a secondary group which has those higher permissions, as you would with any other permission.
  23. Marc Stridgen
    A -200 error would usually indicate an issue server side, rather than on the side of the software, however in your case I note you are using the cloud product. Do you have a copy of the GIF you can zip and then upload here. Note, it is important you zip it first as I need the original file preserves for my testing here
  24. Marc Stridgen
    Please bear in mind it can take some time for these to go through. From the point its determined to be a bug, it needs to actually be fixed, then reviewed, then applied to a version, then actually released. These processes mean it may not have a fix for the next release. It may be the release after, and in some complex cases longer
  25. Marc Stridgen
    No, Sorry. When there is a bug report there is no guarentee as to which version it will appear in. It depends upon what is involved in fixing the issue, then it being fixed, reviewed, tested, then applied to a version. So it can take some time from bug report to actually being released, depending on where we are in the release cycle.
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