Rhett

1 minute ago, Paul E. said:

When does this happen? Is this a CIC thing?

If a users selects to run the support tool, then proceed in the support tool to create a ticket, and selects the option to create a temp admin account for support access. 

Hello, this account should not exist for more than a few hours up to 48 hours, so it shouldn't be an issue.  If you are using this account as an access account for support and leaving the account on your site, then you can use an email address of your own perhaps if needed.

We used to use our support email, however our ticket system would get flooded with notifications from many many sites, so this is why this has changed. 

You can also create an admin account in your site, add those details to our client area, then if you are using the support tool, select the option not to create that temp account.

You have 18 ads on your main page, I'm shocked that you have any traffic, as mentioned nobody wants to visit a site like this in 2020.  If they do they will have ad blocker up and running, which defeats your purpose.  You would be better off wit 3-4 ads tops per page. Not only would your site load better, but you may get an actual few users who stick around.  

As mentioned this is all built in, one key is the software would need to be installed at the same url, can you provide the xf url, and your current one?  are they the same?  

17 hours ago, nigeld27 said:

Thanks @Paul E.. We're on the regular cloud solution on 4.5.2. I've ask @Rhett and the support team about Zapier and they say that they are waiting for the general approval from Zapier.

 

I am happy to be patient, I was just wondering if anyone who is currently using the Beta can tell me what the triggers/actions are.

Nobody will be able to use it until it's approved on Zapier, which is making some progress, I'm sorry for the delay. 

1 hour ago, Otto Fitzgerald said:

Rhett, 

I still haven't received anything about getting started with my community

Hello, I replied to your ticket about 10 minutes after you sent it in, please do review that if needed.  

Thank you 

Hello, and welcome to Invision, your invoice and site was just processed about 15 minutes ago, you will be receiving a few emails with your access information to your community once it's installed and ready to go, this should be anytime now.  If you don't see these emails please check your spam folder perhaps. 

If you need any help with anything please submit a support ticket in our client area by selecting the support link. 

There is a built in tool in the edit themes section in which you can compare to a stock template to see your exact changes and update as needed.  No need to download them in this case as that feature is all built in.

Select edit HTML& CSS on a theme in the admincp > from the upper right drop down menu select "Show Default"  and it will show the two side by side, highlighting the changes between the two templates. 

This is mod_security blocking it, you'll need to have your host adjust your rules or disable mod_security. 

I'm sorry for the trouble here, the app is still pending approval, it should be resolved soon!  

This is currently in progress, and the app should be approved soon.  We don't have an ETA though at this time. 

Just now, John T Davis said:

Are there instructions for that somewhere? There must be, but I can't find them.

You're in our cloud, everything is automated on our end so you never have to worry about such items. 🙂   

Just now, John T Davis said:

I posted a message on the add-on's support thread earlier tonight.

Could something have changed with 4.5 that might have blocked the plugin from being able to access the database? I read the release notes on the update notice that was up at the top of the screen when I logged in, and nothing seemed to indicate that sort of change, or I would have been more cautious.

Perhaps I misunderstood something?

Thanks for your help!

I'm sorry for any confusion on third party items, in this case, we did list a very large amount of core changes in the release notes affecting third party developers, 4.5 is a larger update, and most third party items will require an update for 4.5.  This is actually something that should be checked on every update though, so I'm sorry that you were not aware of that in this case. 

Worst case, if the developer cannot assist you in correcting this issue, reply to your support ticket and we can review your options on a restore for you.  

Just now, John T Davis said:

I did not make a backup, unfortunately. I've never actually seen anything in the settings that would let me do that. Are there instructions somewhere?

The good news is the update automatically disabled all my plugins. The issue popped up when I re-enabled them.

This plugin manages the forum's once-a-day, full text email digest with new content, for about 450 people. I've posted up a notice that the email digest is temporarily offline due to glitch, but I'm hoping there's a way I can get it going again.

Have you tried reaching out to the author of the item to see if they have an updated version for 4.5 or if one is coming soon?

When you run a conversion, it will use the email address to match up accounts and merge them if they are the same. As with all major changes like this, doing a test run on a copy of your community may be a good idea for you. 

The pros to plugins and apps are they add some functionality

The con is you are adding queries, overhead, more ram usage, creating upgrade issues and slowing the site more with each one you add.

The key items to be aware of when using third party items, are as follows.

1. Do you have to have it?  If not, less is more in terms of your time dealing with them. 
2. It's a good idea to do some homework on the author of the item, as all third party items are supported by the author only.
3. Each time you upgrade, you first need to ensure that your third party items will work with the newest version you are upgrading too. (see #1)
4. How busy is your site? compared to how many items you are adding, there is a balance on performance when you are adding many third party items, as each one will likely increase the resources needed to maintain proper performance. It's a balance based on your site, your third party items, and how busy your site is.
5. A simple plugin can be fine on a normal traffic site, but put that on a site with 500-1500 online and it kills it, not many developers have a site with heavy traffic to test and optimize on, so this is a common issue on busy sites. 
6. There really is no one size fits all answer to these questions, it would be based on many factors, your hosting performance, your traffic, and how many third party items you are using.

From a support perspective, when I see a site with 20+ plugins and 20+ apps, we tend to get to know those people very well, as they spend half there time chasing down issues with third party items.  

My opinion, keep it clean, keep it fast, and keep it simple, more is not always better in most cases. 

8 hours ago, anon00020 said:

@Rhett

I don't know English and I don't know if the translation the online translators make is accurate. I have read the documentation, and I understand that the URL for the test installation is unique and cannot be changed. You should try to use a URL that you can always access, therefore, and try not to lose ownership of the domain in question.

But can you use localhost at the same time?

Correct, localhost installs are fine yes. 

8 hours ago, jesuralem said:

There is an issue with these rules : if you protect the test install with .htaccess, you can't use the API...

You can deny from all, allowing the IP you need to test from perhaps. 

4 minutes ago, Sonya* said:

It is fixed for 30 days. Then you can change your URL to whatever you like. The same is for the test installation, that is online. It will be saved, but you can change it if you change a URL.

None of your localhost installations will be tracked anywhere in IPS client area. You can have as many installation on http://localhost as you like. E. g. 

• http://localhost/devboard1
• http://localhost/devboard2
• http://localhost/devboardXXX

You can use you license on localhost multiple times with no impact on your live or test URL online.

 

Test urls are a one time url, per our docs/policy below. 

Quote

Test Install

Your self-hosted license allows you to have one live installation (your actual community) and one test installation. We also allow an unlimited number of installations on "localhost" domains so you can test locally without restriction.

If you are installing on a test install, enter your license key with -TESTINSTALL on the end. If you are installing on localhost (it must be "localhost" specifically, not "127.0.0.1" or any other alias), this will not count towards either of your installations, however, if you are installing on any other domain, it will count as your test installation.

This means that if you already have a test installation at a different URL, you will receive an error message that says "A test installation has already been activated for this license key. Your license key entitles you to one test installation only." There are three ways to overcome this:

1. You can delete your current test installation and reinstall at the same URL. For example, if your Test URL (as shown in the client area) is "example.com/test", you can install at example.com/test (meaning of course you'll have to delete whatever is there first) and you will not get the error message.
 
2. You can install on a localhost installation: localhost installations do not count towards your allowed usages.
 
3. You can reset the licensed URL associated with your license.  The test url is a one time url, so use something you can retain for future testing. To prevent abuse, we only allow this to be done once every 6 months, so do not use this option unless for example, you no longer have access to the domain where your test installation was previously. To do this, click "reset URL" on the same page in the client area.

That's going to be a tough one, to pick and choose which posts go on which account. That's not going to be doable without a ton of effort really, items are stored in many places, you have notifications, posts, topics, followers etc all to think about and likely more when performing such a task.  

Why not just merge the users then create the second account again manually?   Wouldn't that do what you want?  

Resolved via your ticket. 

On 6/18/2020 at 11:27 AM, svit said:

Hello,

Can I ask what is the recommended MySQL version for Invision 4.5? I am currently using v5.5.5-10.1.44-MariaDB-0+deb9u1 Is it recommended? (PHP 7.3)

Many thanks..

The version you are running of MariaDB 10.1.44 is a mix of mysql versions 5.6 and 5.7, it's perfectly fine, however you can also upgrade to MariaDB 10.2, 10.3, or 10.4 as well. Which are all drop in replacements for mysql 5.7. 

It's more likely the topic of your community that is getting you black listed, but you can check with your hosting provider to clear that up and check it, I see you have email disabled for sharing so the above is not the issue in this case.

It's your poor and underpowered VPS 

This has been fixed in 4.5, coming soon!