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Rhett

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Everything posted by Rhett

  1. If you run the support tool in the admincp > system > support, there should be a patch available for this issue.
  2. Yes it was a big change, and no there isn't an ETA at this time I'm afraid.
  3. You can run the support tool and apply the latest patch to remove this error on facebook/instagram embeds. Due to some large changes on their end, facebook/instagram embed no longer work at this time. The patch will prevent any errors and post the link as a normal link for now. We hope to revisit this in feature with facebook/Instagram in a future version.
  4. Your site is up and running without issue currently, if you are having any issues please response to the support request you have, we have replied with no response from you at this point. Thank you
  5. MariaDB is the preferred solution, and default on many Linux distros for the last few years, no issues at all, nothing to worry about.
  6. To clarify you have two licenses that showing on your account, one is self hosted and one in our cloud, sorry for any confusion, but those files do not exist in the cloud site as Brandon mentioned.
  7. Via FTP or a hosting side control panel normally has a file manager as well you can use.
  8. If you have uninstalled the app, then delete the folder for it also. /applications/fbfinfusionsoft/
  9. This ^ mysqldump and restore via SSH is the only way I would recommend! (outside of a 20MB database, if it's that small phpmyadmin works fine)
  10. I have brought this up internally for further review, I can't promise anything at this point, but it's being considered for a future version. Thank you for all of your feedback on this item.
  11. Because, as with most things, there is much more to the picture that users don't see or understand, we have to ensure image processing software can handle these extensions, and often case build in support for them. It's not as simple as saying allow xwz etc.
  12. Our team is working on this, I don't have an exact ETA at this point, but we will update any info we have as soon as we have it. I would refrain from the "lying in your face" comments though, that isn't very nice, nor appreciated. p.s. you shouldn't have a blue banner on your site, if you are not up to date, then please upgrade! 😛 Edit/Add > the best estimate we have right now on this being approved is 3-4 weeks or sooner, sooner being the goal! 🙂
  13. If a users selects to run the support tool, then proceed in the support tool to create a ticket, and selects the option to create a temp admin account for support access.
  14. Hello, this account should not exist for more than a few hours up to 48 hours, so it shouldn't be an issue. If you are using this account as an access account for support and leaving the account on your site, then you can use an email address of your own perhaps if needed. We used to use our support email, however our ticket system would get flooded with notifications from many many sites, so this is why this has changed. You can also create an admin account in your site, add those details to our client area, then if you are using the support tool, select the option not to create that temp account.
  15. As mentioned this is all built in, one key is the software would need to be installed at the same url, can you provide the xf url, and your current one? are they the same?
  16. Nobody will be able to use it until it's approved on Zapier, which is making some progress, I'm sorry for the delay.
  17. There is a built in tool in the edit themes section in which you can compare to a stock template to see your exact changes and update as needed. No need to download them in this case as that feature is all built in. Select edit HTML& CSS on a theme in the admincp > from the upper right drop down menu select "Show Default" and it will show the two side by side, highlighting the changes between the two templates.
  18. This is mod_security blocking it, you'll need to have your host adjust your rules or disable mod_security.
  19. I'm sorry for the trouble here, the app is still pending approval, it should be resolved soon!
  20. You're in our cloud, everything is automated on our end so you never have to worry about such items. 🙂
  21. I'm sorry for any confusion on third party items, in this case, we did list a very large amount of core changes in the release notes affecting third party developers, 4.5 is a larger update, and most third party items will require an update for 4.5. This is actually something that should be checked on every update though, so I'm sorry that you were not aware of that in this case. Worst case, if the developer cannot assist you in correcting this issue, reply to your support ticket and we can review your options on a restore for you.
  22. Have you tried reaching out to the author of the item to see if they have an updated version for 4.5 or if one is coming soon?
  23. When you run a conversion, it will use the email address to match up accounts and merge them if they are the same. As with all major changes like this, doing a test run on a copy of your community may be a good idea for you.
  24. The pros to plugins and apps are they add some functionality The con is you are adding queries, overhead, more ram usage, creating upgrade issues and slowing the site more with each one you add. The key items to be aware of when using third party items, are as follows. 1. Do you have to have it? If not, less is more in terms of your time dealing with them. 2. It's a good idea to do some homework on the author of the item, as all third party items are supported by the author only. 3. Each time you upgrade, you first need to ensure that your third party items will work with the newest version you are upgrading too. (see #1) 4. How busy is your site? compared to how many items you are adding, there is a balance on performance when you are adding many third party items, as each one will likely increase the resources needed to maintain proper performance. It's a balance based on your site, your third party items, and how busy your site is. 5. A simple plugin can be fine on a normal traffic site, but put that on a site with 500-1500 online and it kills it, not many developers have a site with heavy traffic to test and optimize on, so this is a common issue on busy sites. 6. There really is no one size fits all answer to these questions, it would be based on many factors, your hosting performance, your traffic, and how many third party items you are using. From a support perspective, when I see a site with 20+ plugins and 20+ apps, we tend to get to know those people very well, as they spend half there time chasing down issues with third party items. My opinion, keep it clean, keep it fast, and keep it simple, more is not always better in most cases.
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