Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,028 topics in this forum
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- 2 followers
- 9 replies
- 1.1k views
Admin Members/Groups/Content/Delete/Can Delete Own Content "On", But... How does a user delete a topic or comment? I cant seem to find it in User Interface anywhere. forums.aaca.org
Last reply by peter gariepy, -
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- 2 followers
- 2 replies
- 615 views
Hi, I am facing an issue with spam prevention. I am using Invisible reCAPTCHA, but most of my forum members get banned when they post anything. Here is some record of system detections. 1- Restrictions manually changed by member : Banned. 2- User registered. Spam Defense checked and returned score 1. please let me know what the problems is , also i need to know if possible to set up reCAPTCHA for logged members when they submit or reply post thank you
Last reply by Marc, -
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- 1 follower
- 10 replies
- 1.1k views
We have about 4k members who paid. About 1100 of those were purchased less than a year ago. It looks like Renewals was left off or subsequently turned off. So I think that was done because it assumed it would auto renew and charge people. Not sure what happened exactly. Everyone is still in the Member user group. Will activating Renew and setting parameters in there trigger something to revert them to the previous group? It will generate invoices, not auto charge them... Anything I am not asking? Thanks Jamie
Last reply by socceronly, -
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- 2 followers
- 12 replies
- 2.2k views
Hi, I don't know how, but I somehow must have managed to overwrite my password in my password tool - and now cannot login to the Forum Control Panel (Admin) any more. How can I reset my password?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 498 views
Hi, We are moving our forum to another server at the moment. Despite most of the import seem to be going well we are experiencing an issue on one page. We managed to load Admin panel after migration but then when we tried the Admin Panel > Something is not working correctly we ended up with a broken page showing the text on the attached file. We used to have support available via email I believe but seems like it's been removed and only option is to open a topic here? Could you please provide support to help us? Import issue.txt
Last reply by Marc, -
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- 1 follower
- 12 replies
- 1.1k views
We installed the maintenance update a few days ago and now our Calendar application is missing. It shows in the ACP under System/SiteFeatures/Applications as version 4.7.3, the same as our Forums and Downloads. However, it is just not showing up on the board.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 441 views
Our forum is www.ourdomain.com and I'd like to get rid of the www in the address bar so it's just ourdomain.com. I tried using the change licensed URL button in the client area, and it said it was reset and to enter the license key into the forum, but the forum wouldn't let me enter the license key again, and the client area shows the domain with the www again already. I tried using .htaccess to redirect anyone who visited www.ourdomain.com to ourdomain.com, but the forum just tries to redirect them back to www and it causes a 500 error from too many redirects.
Last reply by Marc, -
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- 2 followers
- 19 replies
- 994 views
I am not sure if it is a feature (in which case I don't understand it) or a setting but when I want to post, I immediately see the field filled with my previous post that might have been 24 hours before. It is confusing me, and I am wondering how to get rid of that, why it is that way, and if members have the same thing. Can you help?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 602 views
hello i have created new database for article and when im admin i see what i posted but when im just a simple guest i dont see it . i checked the permission for guest all was set normal which they can see but i don't no what happen .. thankyou see this post when im as admin but if i logout the phot of the cat are not showing ?
Last reply by Marc, -
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- 6 replies
- 689 views
Is there a way to restrict guests from searching Members? We have a hacker who keeps looking for members who have never posted; then hacking into their account and posting spam. We've tried using the 'bad word filter' to block some words that are always used in these posts, but they just sail right through them. Is there some key to using the bad word filters that we are missing? Thanks for any advice you can give.
Last reply by savannahjan50, -
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- 5 replies
- 865 views
Hello, I am trying to upgrade our website and it is failing with the following error: Table 'DB_NAME.core_rss_import' doesn't exist /path/to/public_html/applications/forums/setup/upg_105013/upgrade.php::42 INSERT INTO `core_rss_import` ( `rss_import_enabled`, `rss_import_title`, `rss_import_url`, `rss_import_auth_user`, `rss_import_auth_pass`, `rss_import_class`, `rss_import_node_id`, `rss_import_member`, `rss_import_time`, `rss_import_last_import`, `rss_import_showlink`, `rss_import_topic_pre`, `rss_import_auto_follow`, `rss_import_settings` ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? ) This table does not exist in our database. I checked anothe…
Last reply by MJG LBA, -
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- 2 replies
- 762 views
Hi all! If I hide a thread, can the thread creator still see it or not? (and my reply if I did reply) Or is the thread hidden for all except Admin/moderator?
Last reply by Jim M, -
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- 2 followers
- 9 replies
- 831 views
In a database record when the title is about 120 characters the link that comes with the email redirects at the home page. At the same record if we shorten the title it works as expected. Of course with titles with smaller character count we don`t have any problem. The issue remains from 4.6.11
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 618 views
Hi, No sure if you noticed but I get the issue every time I want to upgrade to new version. I follow normal procedure, chose to upload update pack manually and click next.. upgrader starts to see new files being outdated/modified, cannot proceed with upgrade then. Any advice?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 527 views
Hello there, planning to sell my site and wondered how to go about the IPS licence transfer to the buyer. Any help will be appreciated.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 572 views
I am seeing this error code and the message "Oops! The area you are attempting to access is currently offline. Please try again later." when trying to access my main forum page. I can still see the All Activity page but not the actual forums page. This is since upgrading to the latest version. Any idea how I can resolve this?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 993 views
I have not been able to upgrade my IP, issues going from php 7.4 to 8.1. So I'm starting from scratch to see if I can resolve those issues first, then see if I can upgrade or if I'll just have to manually move everything over. Starting from scratch, I get the following error: If I check my PHP Extensions it shows gd is selected: When I submitted a ticket to my host they said it is enabled already. I am not sure what I'm missing or how to proceed from here now.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 718 views
Hello, I'm trying to upload a sitemap to the search console however I'm getting a Couldn't Fetch (Error 301) error. I checked the robots.txt and it's using the IPS recommended one, any ideas as to what's going on?
Last reply by Marc, -
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After the recent upgrade - I'm seeing a locked task (queue) and I cannot find how to run remaining background tasks. Please advise...
Last reply by Marc, -
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- 1 follower
- 5 replies
- 533 views
Greetings, At least twice now, all the clubs on my forum (and there are quite a few) have been updated with the same exact "Last Activity" timestamp. This makes sorting the clubs by Latest Activity worthless. As the admin, I am not doing anything that would cause this, nor is anyone else. I saw another thread where someone stated this was happening as well, back in September: Here's a screenshot from my forum, showing a page full of clubs that all have the exact same update time and date: Would certainly like to know why this is happening, I assume it's a bug of some sort, especially as it's happened to at least one other member here. Thank…
Last reply by Martin A., -
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- 1 follower
- 19 replies
- 1k views
I've recently added the Pages module to my site. I'm getting this error when I try to navigate to a new Page: I've tried clearing cache and regenerating the theme. Any ideas what this may be?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 976 views
We just added our new test url according to instructions and launched the forum on the final version on our test url. We are working to move from old server to this new server and one issue we are having is that the theme is not working properly. I wanted to install an alternative theme to try and wanted to sign in to marketplace. When I try to login I am not getting authorised. Could you please help?
Last reply by Marc, -
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- 3 followers
- 19 replies
- 1k views
Is there any new function added lately to highlight the unread topic as displayed in this help support forum feed? I have been using a plugin for the same job for years, so wondering if IPS has added that functionality now, would love to know how to switch it on, please.
Last reply by Marc, -
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- 1 follower
- 8 replies
- 721 views
My staff are currently running into an issue as I don't have this issue on my account but once I login as them I can replicate it TypeError: array_key_exists(): Argument #2 ($array) must be of type array, null given in /home/customsforge/public_html/system/Member/Member.php:3708 Stack trace: #0 /home/customsforge/public_html/system/Member/Member.php(3708): array_key_exists('core', NULL) #1 /home/customsforge/public_html/uploads/template_3_94a9d7649fb9cdbfc784d3516e61a717_global.php(9110): IPS\_Member->hasAcpRestriction('core', 'promotion', 'promote_manage') #2 /home/customsforge/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_core_fr…
Last reply by Marc, -
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- 3 followers
- 12 replies
- 1.3k views
Our members lately have been getting email notifications that they have replies to their topics, all is well there, but within the email it also states they should visit the topic and mark an answer with a solution. This is odd as these forums do not have "Solved" enabled. This is confusing to many. See screen shot below from reporting member. There at this point several reporting this issue. Invision Community v4.7.2.1
Last reply by Marc, -
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