socceronly Posted February 2, 2023 Share Posted February 2, 2023 We have about 4k members who paid. About 1100 of those were purchased less than a year ago. It looks like Renewals was left off or subsequently turned off. So I think that was done because it assumed it would auto renew and charge people. Not sure what happened exactly. Everyone is still in the Member user group. Will activating Renew and setting parameters in there trigger something to revert them to the previous group? It will generate invoices, not auto charge them... Anything I am not asking? Thanks Jamie Link to comment Share on other sites More sharing options...
Jim M Posted February 2, 2023 Share Posted February 2, 2023 All users at this point would have a non-renewing product. Once you do turn on renewals, you will be prompted with a decision on how you want to handle those users. Link to comment Share on other sites More sharing options...
socceronly Posted February 2, 2023 Author Share Posted February 2, 2023 Ok, so If I turn that on, what happens to people who bought 2 years ago? Does it go backwards and apply the renewal to people who bought more than a year ago? Thanks! Jamie Link to comment Share on other sites More sharing options...
Jim M Posted February 2, 2023 Share Posted February 2, 2023 2 minutes ago, socceronly said: Ok, so If I turn that on, what happens to people who bought 2 years ago? Does it go backwards and apply the renewal to people who bought more than a year ago? Whatever you choose would be applied to all existing purchasers. socceronly 1 Link to comment Share on other sites More sharing options...
socceronly Posted February 2, 2023 Author Share Posted February 2, 2023 This won't charge people automatically will it? Not even sure that is possible. Link to comment Share on other sites More sharing options...
socceronly Posted February 2, 2023 Author Share Posted February 2, 2023 Whoooops....lol It didn't like that move. Link to comment Share on other sites More sharing options...
socceronly Posted February 2, 2023 Author Share Posted February 2, 2023 Back up now. Probably too many requests. Not sure what it did. It didn't move anyone whose purchase would have expired already. Is there any way to do that? Thanks JM Did I just set everyone who bought a membership even more than 2 years ago to extend them to another year? Link to comment Share on other sites More sharing options...
Jim M Posted February 2, 2023 Share Posted February 2, 2023 Do you have an example we can look at? What was the option you chose? Link to comment Share on other sites More sharing options...
socceronly Posted February 2, 2023 Author Share Posted February 2, 2023 I used what was posted above. I was hoping the ones past the one year, would get bumped down, and a one year expiry tacked on to those who bought within the last year. Thanks Jamie Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 3, 2023 Share Posted February 3, 2023 I have created a ticket for you on this so that we can take a closer look into that issue. Someone will be in contact as soon as possible Link to comment Share on other sites More sharing options...
socceronly Posted February 3, 2023 Author Share Posted February 3, 2023 3 hours ago, Marc Stridgen said: I have created a ticket for you on this so that we can take a closer look into that issue. Someone will be in contact as soon as possible Fantastic! Thanks Marc! Jamie Link to comment Share on other sites More sharing options...
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