Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 2 followers
- 7 replies
- 845 views
Hello, So for some odd reason, my "About Us" Page Sidebar is now at the Bottom of the page and I have no clue how to fix it... As I have that page on the Correct "Two Column" Such a weird thing hopefully this is fixable! https://www.mascot.blog/about/
Last reply by wegorz23, -
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4.7.7 Cron
by Giray-
- 1 follower
- 13 replies
- 864 views
Just upgraded to 4.7.7. Nice job on the Gallery. Getting a Cron error. Thoughts? Hook or Core? Thx. Exception: OutOfRangeException Object ( [message:protected] => [string:Exception:private] => [code:protected] => 0 [file:protected] => /home/mysite/public_html/system/Patterns/ActiveRecord.php [line:protected] => 142 [trace:Exception:private] => Array ( [0] => Array ( [file] => /home/mysite/public_html/system/Member/Club/Club.php [line] => 1370 [function] => load [class] => IPS\Patterns\_ActiveRecord …
Last reply by wegorz23, -
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- 2 followers
- 9 replies
- 1.1k views
Gallery guest Image Post No Captcha Support? Is this the way setup or is this a bug? Thanks
Last reply by Marc, -
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- 2 followers
- 12 replies
- 1.2k views
I have set up a limit of 300kb per image in the forum. I set that limit for all the groups allowed to post except the admins, who have a 500 kb (but I am the only admin so it is not an issue). I noticed that, in the upload folder, some files uploaded are way bigger and I suspect they are uploaded to the forum. Is there a way to also limit the file size in the forum? If not, is there a way to add a setting or even a plugin that will resize the files as needed if something too large was uploaded?
Last reply by Marc, -
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- 2 followers
- 5 replies
- 843 views
In the Menu Manager tab of the AdminCP, it shows our menu how we configured it; however, it is all blank... It looks like this for all sections. We are upgraded to the latest version of Invision and there are now errors pertaining to this in the logs. Any solutions?
Last reply by Marc, -
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- 8 replies
- 557 views
I need to reload the Default Theme on my website. Where do I get it? I don't see anything on the ACP Support Page which let's me request a file for re-installation?
Last reply by annedi, -
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- 5 replies
- 422 views
Hello all, Not sure if anyone else has had this, but within the last 30 days I have had two accounts register with the site and then try and purchase one of our premium products, however they try the purchase like 500 times, so this is definitely a bot. Is there a way to mitigate this from happening ? Thanks, P
Last reply by Jim M, -
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- 3 followers
- 11 replies
- 2.3k views
I can not log in because I have a problem and the message Error code: 2S119 / 1 pops up
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 333 views
Looks like these started after upgrading to the newest release. Not sure if it's problematic. UnderflowException: (0) #0 /example.com/applications/core/extensions/core/EditorLocations/Meta.php(62): IPS\Db\_Select->first() #1 /example.com/applications/core/modules/front/system/ajax.php(200): IPS\core\extensions\core\EditorLocations\_Meta->attachmentPermissionCheck() #2 /example.com/system/Dispatcher/Controller.php(107): IPS\core\modules\front\system\_ajax->attachmentInfo() #3 /example.com/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute() #4 /example.com/index.php(13): IPS\_Dispatcher->run() #5 {main} BACKTRACE …
Last reply by Jim M, -
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- 2 replies
- 494 views
We utlize PERSCOM on our website and we keep having images broken. According to the devoloper it is a Amazon storage issue. But I have no idea how to fix that. Awards - vCENTCOM
Last reply by Randy Calvert, -
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- 1 follower
- 7 replies
- 762 views
Hi, I recently upgraded my IPB forum from an ancient 3.X version to the latest and still facing some issues. 1. I installed a dark theme alongside the default. I personally as the administrator am seeing the Theme selection drop down at the bottom of the board and can switch between themes, but my users are reporting that they cannot see this drop down. I couldn't find any sort of setting whether themes are available to non-admin users. Am I missing some permission somewhere? 2. I purchased the Hebrew translation for the site. Only in the mobile version of the forum there seems to be an issue with clicking on the star icon that is suppos…
Last reply by Randy Calvert, -
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- 2 replies
- 569 views
Hello, I would like to reset the "maximum visitor" number that looks wrong on my forum : https://www.volavoile.net/ Can I do it through the Admin panel (I did not find ...) ? Thank you, 856×329 png 36.2 kB
Last reply by jffuchs, -
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- 2 followers
- 5 replies
- 782 views
We allow PayPal as one of our payment options and recently had a user cancel their subscription based product, but now they're no longer able to make any purchase of any kind. They aren't able to use any of the other payment options either and instead receive an error that payment cannot be completed or their account cannot make any live charges. The account wasn't ever voided for purchases and I'm not quite sure how I can re-enable purchases on their account? We've had users cancel their subscriptions before and there has never been a similar issue.
Last reply by Marc, -
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- 2 followers
- 5 replies
- 696 views
Previously, my message board would email the "Administrator" when a "New User" registered and was waiting in the queue to be "Approved". I'm not getting those email now and can't find where to set it up. Thanks,
Last reply by Gary, -
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- 4 replies
- 575 views
Hello, I am unable to purchase anything from the marketplace, I am signed in on the account that purchased my license for the Invision Community but am still unable to purchase anything.
Last reply by Stuart Silvester, -
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- 1 follower
- 2 replies
- 570 views
Hi Everyone - I have a membership/subscription site that I use IP Board for. Is there a built-in feature or report, or even a plugin that helps detect or highlight where usernames and passwords might be shared between multiple people? For example—a user is paying for access for one member but is sharing with two other people? I would imagine IP address could be one indicator, but wasnt sure how others handle this. Thanks!
Last reply by Brian Heg, -
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- 1 follower
- 24 replies
- 1.2k views
I have uploaded the latest available themes I use, but it happens on the default skin too.
Last reply by Jim M, -
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Dear all There is a error message "You are not permitted to register a user account with this site." when somebody try to make a registration. I didn't have set any restrictions set. What could be the problem ?
Last reply by Marc, -
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- 2 followers
- 9 replies
- 747 views
Hi! I am investigating why my emails won't send and have noticed this error: Is this something I have to configure in IPS or is this being blocked elsewhere? Thanks for any assistance!
Last reply by Charles, -
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- 2 followers
- 4 replies
- 710 views
How can I solve this problem? Găsește o soluție × Web Push Unavailable Unfortunately, your server does not have the GMP PHP extension installed. Please contact your host or consider switching to Invision Cloud Community which has Web Push Notifications enabled.
Last reply by Marc, -
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- 2 followers
- 4 replies
- 856 views
I am going to chime in on this and say we are having the same issues. Images attached directly to a Post is missing, as well profile images.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 460 views
Hi there, is there an option to delete topics after x days without reply? Thank you!
Last reply by FabioPaz, -
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- 2 followers
- 3 replies
- 786 views
Is there a guide on how to set up subscriptions for users? I "sort of" set up one on my test install but when I went to login as a user it said I needed to subscribe but then threw an error for making a payment? Also how do I add users that have already paid a "donation" recently without enabling the subscriptions and blocking their access as once enabled everyone is blocked until they pay? I do see how to add users once the subscriptions are enabled but how to do that before enabling? Thanks for any help!
Last reply by Marc, -
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- 1 follower
- 1 reply
- 616 views
I just renewed my purchase today. The renewal term should have been for one year out from today, but it appears that the expiration date has been extended beyond that timeframe. Also, should the "Renew Now" option be visible this far out in time?
Last reply by Marc, -
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- 1 follower
- 14 replies
- 1.1k views
Hello all in dire need of some assistance. Move my invision board to a new host. The forum seems to be working fine. I am able to log in etc. When I go to log into the admin I get the error below in the console. Any ideas how to fix this? I had posted this here but they suggested I should post here.
Last reply by Marc, -
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