Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 1 reply
- 262 views
hello , i trying to upgrade my ipb 4.0.13 to 4.0.13.1 , but i got this error i dont know what happened with this version ? i uploaded already all news files thanks in advance
Last reply by duyfr, -
- 4 replies
- 537 views
It seems the error page for false or missing URL's on my site isn't working correctly on my site, I basically get an error page (on all browsers). The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.I have the htaccess file downloaded from the 'Server Engine Optimization' and placed within the root of my IP.Suite, can anyone help me resolve it?
Last reply by tnn, -
- 13 replies
- 502 views
Hi everyone, I'm trying to increase my page load speed and am not sure where my external .js script file is to defer. I'm following the guide here trying my best to get it to work. Any help is greatly appreciated!!
Last reply by Adlago, -
- 0 replies
- 234 views
Hello, I'm using IPS 4.0.13.1 and I have recently implemented Facebook Connect to allow users to register/login using their facebook credentials. My question/issue is, when they sign up through facebook, they are prompted for an email, which they are then required to validate. What I want is to validate email of users that register directly to the forum, but if the login through facebook, I was the email to be populated with their facebook email and not have to validate. Is this possible and is what I'm experiencing the default behaviour of Facebook Connect with IPS? Thanks in advance!
Last reply by Jake Knox_72895, -
- 8 replies
- 399 views
Hey guys I want to ask I have my nav bar ( withot pages ) just forums www.mazadme.com the current nav bar lang is in English how do I change them into arabic?
Last reply by Adlago, -
- 0 replies
- 275 views
Greetings, I've been able to find a solution in the forums for making the profile cover picture larger in height by adding to the custom.css file the following: #elProfileHeader { height: 250px; } This is a good size for my profile but I also need it to be the same in the calendar event listings, blogs and any other apps in the community suite which allow for a cover picture in order to have a consistent look throughout the site. The profile fix is the only one I could find other than the setting in Members > Social which only has "Maximum cover photo size?" and that only covers kb limitations. Many thanks Ron
Last reply by BuddahBoy, -
- 2 replies
- 238 views
Hi, i would like to ask how to set the FURLS of the IP Pages articles as follows: instead of: www.community-name.com/database-name/article-name set them to: www.community-name.com/article-name I mean: to remove the name of the IP Page database. Thank you for your attention and help.
Last reply by xtech, -
- 1 follower
- 0 replies
- 227 views
Hi, I'm using IPS Connect from a slave installation to connect to the master IPS installation. On my website, I use the load() method from the Member class. Problem: on the slave installation, it returns a guest member; but shouldn't it return the member from the master installation? Thanks a lot,
Last reply by LaCollision, -
- 1 follower
- 1 reply
- 254 views
Hi there, I would like to know if the "allow_admin_mails" field is synced between several IPS installations connected with IPS Connect? That would be very helpful: when a member chooses to unsubscribe from emails, he'd like to unsubscribe from everywhere. If not, do you have any idea on how I could sync them?
Last reply by LaCollision, -
- 1 follower
- 7 replies
- 354 views
Hello, I know that IPS 4 detects the language of guest's browser and set the same language of the board, regardless of whatever set in ACP. Is there a way to disable that feature? I would like to use only one (local) language for my forum. In RC2, this was possible. What I did is that I disabled the English language and left only my local language. However, this does not work in RC4. Thank you very much for any suggestion!
Last reply by ipsrocks, -
- 0 replies
- 249 views
I use the IPB member database to authenticate users for the main part of my website. It works great on v3.48. For v4, the authentication is different. How it's done is detailed here:- https://community.invisionpower.com/4docs/advanced-usage/development/single-sign-on-sso-r98/ Except it doesn't work properly. That authentication routine expects to find the logged-in user details within the ibf_core_sessions table, but this table isn't updating immediately when a user logs in (it does update immediately on a log-out). Instead, a number of different clicks around the forums are required, where repeating the same clicks in the same place each time does not have the same effec…
Last reply by Cosmic, -
- 1 follower
- 5 replies
- 309 views
I have a problem trying to convert my current database to utf8 in preparation for the upgrade to 4.0.13.1. I am aware that some of the modules that I have installed "Custom Side Blocks" for example are not supported in version 4, so to reduce the likelihood of these causing problems, I have uninstalled all the hooks and modules that are not supported. As part of this process the tables have been removed from the database and everything has been re-cached. Now when I run the utf8 converter, it gives me an error saying the table custom side blocks cannot be found even though everything has been removed. Is there something that the converter is reading that tells it what tab…
Last reply by GaryJames, -
- 2 replies
- 271 views
What are the benefits of imagemagick with ips4? I've just enabled it on my forum as I had to install it anyway to resize some of my jpgs that were too large. Just wondering to leave it enabled in ACP or not?
Last reply by Tracy Perry, -
- 2 followers
- 8 replies
- 344 views
Earlier before I left to work things were OK, my logo showed, but now, I logged in, no logo, I went to the theme customization part and all my images were at 0KB, so I delete it , and then tried to upload a new image and got this error below.. Any idea?
Last reply by Joel R, -
- 2 replies
- 354 views
On my way from vb 4.2.2 Im stuck at step 7 from the upgrade script from ipb 3 to ipb 4. Can you help? a) requirements checker was green b) I got several errors during the upgrade, but everytime I was able to press "continue", except for the last step (Number 7). Pressing "continue" is not possbible because I have the same result. All other errors during the upgrade: Errors during upgrade: 1. Table 'ipb.login_methods' doesn't exist /var/www/vhosts/my.domain/httpdocs/system/Db/Select.php::390 SELECT * FROM `login_methods` --> Continue 2. Duplicate entry 'm-1' for key 'leader_type' /var/www/vhosts/my.domain/httpdocs/applications/core/setup/upg_40000/upgrade.php:…
Last reply by wimg, -
- 4 replies
- 299 views
Hi, 1. First question I want to change the auto generated slug name of the forum example.com/forum/1-c/ this name was generated from "C++" programming language name string, I would like to change it to example.com/forum/1-cpp/ How can I do it? WordPress has an option to hand modify any new blog post and it's slug, why isn't it available in IPB4? 2. Second question Is it possible to remove the ID from the slug too? So it would became example.com/forum/cpp/ ?
Last reply by bwx, -
- 10 replies
- 441 views
I am sure it would have been discussed but couldn't find it via the search, however would anyone please be able to assist with a fix for converting "First letter in caps in topic title" to this "First Letter In Caps In Topic Title" It stops shouting and additionally allows continuity on the forum. Many thanks in advance.
Last reply by jfmakis, -
- 2 replies
- 277 views
As the title reads, when I share a link it says - Category - Site Name, but doesnt state the product. The product name is also absent from the product page. Is there a fix for this? Am I just overlooking an option?
Last reply by Michael Weekley, -
- 0 replies
- 252 views
Trying to upgrade to 4. Instructions say only to upload the .zip to the folder for the home page. It does nto say to extract them. It also says to run admin/install. I would think this would be admin/upgrade Thanks, Brian
Last reply by Brian Adams_26528, -
- 5 replies
- 294 views
Few issues, and I'm super irritated about it. Bought a new theme on here, installed it, no one can register. lovely. So, I go put in a ticket support and get an error _no_purchase-- contact support... that's what I was doing! I was logged in and everything. Nothing but issues with ISP... Any help would be appreciated. Thank you.
Last reply by socceronly, -
- 7 replies
- 309 views
Using the calendar, I've made an event, but the URL produced does not share well on social networking sites such as Facebook. The link doesn't end up going to the right place and it doesn't get the proper images. Example: http://www.duboislive.com/community/forum/index.php?/calendar/event/359-fall-festival-immaculate-conception-school-grounds-brookville-pa/ should go to a specific event as you could guess being a fall festival in Brookville, PA when clicked. However, when shared, it displays all the linkage of the main message board itself instead of the specific link. How do I fix? Separate question: How do I add social network sharing to individual events without…
Last reply by Shawn Lesky, -
- 5 replies
- 345 views
Hi As we already have a contact form we would like to disable the IPB contact form how can we do this ? Tx
Last reply by Joey_M, -
- 1 follower
- 1 reply
- 253 views
Seen a few errors using the new Edge browser, is IPB supporting Edge now? Thought I better ask before I start putting bug reports. Thanks
Last reply by Stuart Silvester, -
- 14 replies
- 449 views
HI I am getting a different problem after latest upgrade of my forum. If we do a post in discussions section all works. After posting I wanted to share the URL in FB, in FB the page information gets updated after the post. But if we click on the same link its going to different page, same thing works fine when shared in twitter or google plus For example the URL of my page is http://telanganadost...nt-for-the-day/ I posted it here in FB https://www.facebook...931118236955147 clicking on FB link it directs to some other page instead of the correct URL, but the URL displayed in is correct, I think your encoding is not working
Last reply by Jim M, -
- 1 follower
- 12 replies
- 367 views
Hey guys my website went down after I tried upgrading a plugin this one : I attached the file and then clicked upgrade or upload then suddenly my website turned full white I can not access it www.ksalue.com please help anyone
Last reply by Stuart Silvester,