Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- "This theme file could not be saved"?
- Last reply by mr_hopp,
22,928 topics in this forum
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- 1 reply
- 208 views
Can't add ranks/member ranks...... please help no one knows! and i need it to make ranks! anyone?
Last reply by William Sullivan, -
- 5 replies
- 315 views
Was unable to delete a ticket due some vague error so I manually deleted it from the database but now it won't allow users to make a ticket anymore neither one will be made if a e-mail is send. I can however make one from the admincp. What do I do?
Last reply by Get-Gaming, -
- 3 replies
- 280 views
Hi there. Long time SMF user, 2 week IPB admin user. But i love it, and trying not to be an excitable puppy about all this new functionality! Anyway.. new IPB install, but loads of existing data from a 10 year old board. But now the odd topic is disappearing and the thread that went last night was 30+ pages long. SO: 1st: Noob question - When a topic is deleted removed (by system or application or user) where does it go? On my board (4.1) Mod cp I can go to hidden content, and there is nothing there. 2nd: If not there, it might hopefully be in the DB still - how to I get it back? Ticket time to the great team at IPB (and on here) if not I guess?…
Last reply by chilihead, -
- 2 replies
- 295 views
Hey guys, Our forum has been closed down for several days now since our upgrade and it's killing us. At this point I think IP staff is only working on one of the problems (mon-fri unfortunatly) due to my idiotic way of submitting multiple support topics in one ticket. They have made mention of the other problems but I'm not sure they deeply looked into it. But right now I NEED to re-open my forum. I made database backups before the 3.4 to 4.1 upgrade and I have normal full site backups. But my fear is if they will end up needing to go back and restore or try to re-encode from those backups killing off any new fresh content posted. Does that make sense? I'm going to out…
Last reply by JLS, -
- 1 reply
- 185 views
Is there an email under Customization > Appearance > Emails For when I create a new account manually? I can't seem to find the one that is sent. 4.0.13.1
Last reply by socceronly, -
- 1 reply
- 238 views
I'm trying to display subcategory files in the main category like I was able to in IPB3. Even on the marketplace they aren't doing it so I'm not sure if there's a features to do it yet. If you go to the marketplace and click on "Previous Versions" under "Categories: you will see exactly what I'm talking about. Link: https://community.invisionpower.com/files/category/158-previous-versions/ If anyone knows how to display subcategories in the main category please let me know. Thank you!!!
Last reply by Adriano Faria, -
- 4 replies
- 330 views
Brand new to IPB, and I'm hit with this as soon as I try to add a second forum to my node list. Any ideas?
Last reply by starboymario, -
- 3 replies
- 308 views
I'm getting the Online Chatters Count in the wrong place: IPB V4.1.1
Last reply by Day_, -
- 0 replies
- 215 views
One of my users has two blogs and recently tried to post an entry to the existing blog. Once she selected the correct blog,she has two, she was presented with another screen and another selection pull-down. It never moves to the blog in question so she can enter anything. If she goes directly to her blog and tries to post, it goes to this second pulldown screen asking her to select which blog to post to, then the loop continues. I on the other hand can blog just fine. Any ideas?
Last reply by GoAncestry, -
- 0 replies
- 195 views
One of my users has two blogs and recently tried to post an entry to the existing blog. Once she selected the correct blog,she has two, she was presented with another screen and another selection pull-down. It never moves to the blog in question so she can enter anything. If she goes directly to her blog and tries to post, it goes to this second pulldown screen asking her to select which blog to post to, then the loop continues. I on the other hand can blog just fine. Any ideas?
Last reply by GoAncestry, -
- 20 replies
- 946 views
I just ran "Something isn't working correctly." from the adminCP (attempting to correct a cache issue) and now my forum is throwing error 500. Can anyone help? Besides that small issue everything was running perfect before I initiated that process.
Last reply by AndyF, -
- 1 reply
- 234 views
Hello, new in 4.x and I was wondering how can I add html in forums description (e.g gametracker stats in forums description).
Last reply by Flitterkill, -
- 2 followers
- 7 replies
- 263 views
I like to add a latest entries block for 3 IP content database on one of the page: https://carnity.com/updates/ but I like to show an image along with a title. Is it possible...? Thanks in advance.
Last reply by Gauravk, -
- 0 replies
- 222 views
When I try and do a partial refund of an order, it cancels the whole order. I messed up the shipping rules a bit and it overcharged someone, so I was trying to do a partial refund. It Cancelled the whole order and emailed the customer that it was being cancelled. Did I do something wrong or is this a bug?
Last reply by socceronly, -
- 0 replies
- 210 views
Whatever this is I can't delete it. It shows up in every post I try to make here. It's like a text box or soemthing My last post always shows up in my next post for a while now on this site..... Yeah! It's gone now!!! - merged second post
Last reply by socceronly, -
- 1 follower
- 0 replies
- 237 views
Hi, On the list categories articles, 2 areas always appear : Teaser paragraph and attachment. : Why ? and how can I resolve this problem ? Thank you !
Last reply by EricT, -
- 1 follower
- 0 replies
- 232 views
Hi, When I publish a new article, a link is inserted between the teaser and the body. Here an example : When I edit the article :
Last reply by EricT, -
- 0 replies
- 260 views
I am seeking some help on a specific Group Permissions scenario. Out of 4500 members on our forum, I have 90 who have higher level permissions than regular members representing different regional locations across the country (Canada). I am trying to set up the Calendar and Gallery applications so that the 90 users will have full administrative access to them. But I only want to assign them full access for their individual respective regions. I do not want them to be able to add, create, upload or modify any of the other regions’ Calendars or Galleries. This is what I have done so far. I have created a Member Group called CalGal and given it…
Last reply by CMC, -
- 5 replies
- 412 views
Hey, my all activity throwing an 'EX0' error when adding a record to my pages database: tail: uploads/logs/latest.php: file truncated <?php exit; ?> Sat, 31 Oct 2015 13:03:50 +0000 (Severity: 2) 185.101.95.45 - https://gamers.host/ UnderflowException 0: #0 /var/www/html/forum/applications/cms/sources/Records/Records.php(1096): IPS\Db\_Select->first() #1 /var/www/html/forum/system/Content/Content.php(912): IPS\cms\_Records::urlFromIndexData(Array, Array) #2 [internal function]: IPS\_Content::searchResult(Array, Array, Array, NULL, Array, NULL, false, 'expanded', false) #3 /var/www/html/forum/system/Content/Search/Result/Content.php(90): call_user_func(Ar…
Last reply by EmpireKicking, -
- 1 follower
- 17 replies
- 976 views
I like to add the logo watermark to all the classifieds (IP Content db) images here: https://carnity.com/classifieds/ Any help is highly appreciated. Thanks.
Last reply by Gauravk, -
- 1 follower
- 0 replies
- 302 views
We are using IP Content for having a car business listing and on landing page here: https://carnity.com/business_listing/ we wish to add the star rating in every business listing row, is it possible in below featured record -> entry -> code...? <article class='cCmsCategoryFeaturedEntry {{if $record->hidden()}}ipsModerated{{endif}}'> <header class='ipsPhotoPanel ipsPhotoPanel_notPhone ipsPhotoPanel_small ipsSpacer_bottom'> <!--{template="userPhoto" app="core" params="$record->author()" group="global"} <div> --> <h2 class='ipsType_pageTitle'> {{if $record->prefix()}} {template="prefix" group="global" ap…
Last reply by Gauravk, -
- 2 replies
- 270 views
Hey all, I bought the Downloads module yesterday, then updated my license in IPB and it does show a Check before downloads. However how do I now get into the settings or for that activate and use Downloads?
Last reply by Ryan Boyd, -
- 0 replies
- 251 views
Hey guys! With 4.1.2 my cronjob generates the following error message: Fatal error: Class 'IPS\core\tasks\searchcleanup' not found in .../system/Task/Task.php on line 516 If i try to start the task manually via Admin CP I get a blank page. Is there anyone with a solution?
Last reply by mammut, -
- 0 replies
- 225 views
Hello everyone! I upgraded to 4.1 from 4.0 and after facing several bugs I decided to go back. After I reverted my backup, the Pages app somehow lost its friendly URLS and now all the records look like this: http://example.com/?app=cms&module=pages&controller=page&path=page/record-name Instead of http://example.com/page/recoord-name Any help would be appreciated. Thanks!
Last reply by Kirill N, -
- 0 replies
- 248 views
Could someone please be so kind an give me an explanation for the 4 template key values (second parameter) in IP.Pages custom fields: Thanks in advance!
Last reply by Storyteller,
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