Matson33 Posted November 2, 2015 Share Posted November 2, 2015 Hi, We've got a IPB Forum since ten years and after a long moment without a forum we take the decision to reopen our forum and we didn't reactivate our licence since 2011, tonight we reactivate our licence and I'm getting this text when I want to download the new version: "Only the account owner can download the software" How can we fix this please ? Thank you. PS: Sorry for my english. Link to comment Share on other sites More sharing options...
Mark H Posted November 3, 2015 Share Posted November 3, 2015 As the message states, only the software license owner can download the software. You appear to be an Alternate Contact. Link to comment Share on other sites More sharing options...
Matson33 Posted November 4, 2015 Author Share Posted November 4, 2015 Hello, Thank you, but how can I switch the contact owner? The old one leaves the website. Link to comment Share on other sites More sharing options...
CP Posted November 4, 2015 Share Posted November 4, 2015 Just have him transfer the license to your account. Link to comment Share on other sites More sharing options...
Mark H Posted November 4, 2015 Share Posted November 4, 2015 The license holder would have to transfer the license to you. This is not something that can be done here, however, so please open a ticket to Customer Service and they will able to assist further. Link to comment Share on other sites More sharing options...
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