November 2, 2015 in Technical Problems
We've got a IPB Forum since ten years and after a long moment without a forum we take the decision to reopen our forum and we didn't reactivate our licence since 2011, tonight we reactivate our licence and I'm getting this text when I want to download the new version: "Only the account owner can download the software"
How can we fix this please ?
PS: Sorry for my english.
As the message states, only the software license owner can download the software. You appear to be an Alternate Contact.
Thank you, but how can I switch the contact owner? The old one leaves the website.
Just have him transfer the license to your account.
The license holder would have to transfer the license to you.
This is not something that can be done here, however, so please open a ticket to Customer Service and they will able to assist further.
This topic is now archived and is closed to further replies.
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