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Unable to download IPB Forum

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Posted

Hi,

We've got a IPB Forum since ten years and after a long moment without a forum we take the decision to reopen our forum and we didn't reactivate our licence since 2011, tonight we reactivate our licence and I'm getting this text when I want to download the new version: "Only the account owner can download the software"

How can we fix this please ?

Thank you.

PS: Sorry for my english.

As the message states, only the software license owner can download the software. You appear to be an Alternate Contact.

  • Author

Hello,

 

Thank you, but how can I switch the contact owner? The old one leaves the website.

Just have him transfer the license to your account. :thumbsup:

The license holder would have to transfer the license to you.

This is not something that can be done here, however, so please open a ticket to Customer Service and they will able to assist further.

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