Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,020 topics in this forum
-
- 1 follower
- 0 replies
- 289 views
I'm struggling to generate a drop down box on the profile fields. The one I was using on IPB3 had keys so I could do something like: 1=Option 1 a=Option 2 qwerty=Option 3 Then I could use a given {key} like letters and numbers to link an image to the {content} which would be the displayed Option. Was this functionality removed or is it just a bit different now? Can someone help me out with this? Perhaps I'm not comprehending the new profile types because this is all I'm seeing: Is there a guide anywhere that explains what these are and what they do?
Last reply by Pescao6, -
- 2 followers
- 64 replies
- 2.3k views
I did the auto update this AM. Something gave error twice, and then the Admin panel briefly showed jumbled up. I later F5'd and it seemed to be OK for a bit. My members said the forum wasn't showing correctly after the update for them at times. They also reported my search (advanced) was not working, just showing the circle as working in the tab. Well, I and a couple others started to use the search to test it out and then my forum went down. I think it has something to do with the update. On the forum side, I get: On the Admin panel side I get: Any ideas what's going on here? Already have a support ticket open, but if I can resolve this ASAP bef…
Last reply by Ahmad E., -
- 3 replies
- 333 views
Hi, I'm trying to import this RSS Feed into my new IPB4 Forum: http://services.runescape.com/m=news/latest_news.rss But I'm getting an error that says "That is not a valid RSS or Atom feed." What am I doing wrong? I have RSS Feeds enabled under Forum Settings... I did this easily on my old IPB3 forum.
Last reply by Pescao6, -
- 2 replies
- 566 views
I'm trying to install the plugin Highlight Authors/Usergroups however, I'm receiving what seems to be a permission error. The error callid is 1S111/1 but I cannot find any resources on the value of this error not any other support requests with that particular error. When installing the plugin it cycles through the download stages but right before it finishes it displays this error: http://prntscr.com/9ooatf After manually navigating back to plugins after the error the plugin is on my list as it would be if it installed properly, however, the plugin does not function at all. I installed this plugin on my test site and it works. I've tried everything from ch…
Last reply by -RAW-, -
- 1 follower
- 4 replies
- 302 views
Hello, I have just updated to the latest version 4.1.6.1 and my dashboard shows this message? "There was a problem fetching the latest IPS News" I know that it's not a major problem, but is there a issue somewhere that could lead to further problems?
Last reply by GaryJames, -
- 0 replies
- 254 views
I understand (correct me if wrong) that it is not possible to sort and filter all images from all albums. I'd like to be able to have a gallery homepage with a sortable list of pictures; specifically sorted by most liked in the last X days, or latest images by tag, and so on. If it's not a core feature, would you be able to point me in the right direction to achieve that with a plugin? Is there a plugin I can look into that does a similar thing and I can maybe adapt to my need? Or maybe can you point me to the right hooks? Thanks!
Last reply by matt3o, -
- 1 follower
- 4 replies
- 248 views
I cant seem to find this for some reason. Any idea where I can increase the size limit for profile pictures?
Last reply by The Skyforge, -
- 1 follower
- 3 replies
- 320 views
Hello i am new to this. How do I add header text to custom blocks in ipb 4.1.4.1 Im trying to add header text like the side block that says member statistics.
Last reply by InsideEdge, -
- 1 follower
- 2 replies
- 276 views
A hook that gives you a custom block to put on the site which shows recent attachments and links to the forum with recent image attachments. I have an example of threads and posts and what the output would be. This is what the block output would be given the thread update and posts above. Sorry for the crude image representations. I hope this makes sense. Thank you
Last reply by SJ77, -
- 1 follower
- 15 replies
- 456 views
Presently I get a line. When I do it here, I see the it done right
Last reply by John_C, -
- 0 replies
- 219 views
Is there a way to NOT allow attachments in the descriptions of Album images? Some of my members are uploading the images as attachments to the description area of the image instead of uploading the image... Uggh I also have an issue with really long image titles. Apparently they feel the image title is for long descriptions.
Last reply by Michael R, -
- 2 replies
- 260 views
I have installed Donate Sidebar 2.1.3 plugin and I am having problems receiving funds. When someone tries to send me funds they receive the following message: Your recipient is not able to receive funds at this time. Your recipient must first set up his or her account to receive funds. When someone tries to send me money using paypal "send money" option, I can normally receive funds. Any ideas?
Last reply by AndyF, -
- 3 replies
- 340 views
My forum url slugs are appearing as: http://domain.coml/index.php?/forum/21-example/ How am I able to remove the 'index.php?' part?
Last reply by MADMAN32395, -
- 1 reply
- 267 views
The "Event Stream" is OK on Calendar, but I want more. When I select a Calendar, I want it to show ALL events on that calendar for the year. Currently, you have to scroll through the months to view each event. I have a calendar for each championship on my site and users want to click on the appropriate calendar/championship and see a list of all the events in that championship. Is there a way to create a custom view in Calendar?? Thanks Guys.
Last reply by Adlago, -
- 0 replies
- 240 views
Hello Is it possible to use BBCode / html in the description of a forum? Unfortunately anywhere at home I do not see it. After entering getting such effect as in the screenshot.
Last reply by Kamros.us, -
- 3 replies
- 291 views
This button: Thanks for any suggestions!
Last reply by InsideEdge, -
- 1 follower
- 1 reply
- 244 views
Hi, The notification mail sent to user contain the full new message. So the user can read all the content in the mail and don't need to visit the website page. Is it possible to show only a teaser of the new content ? Thank you !
Last reply by EricT, -
- 1 follower
- 5 replies
- 342 views
Hello, i just updated to IPS 4.1.6 and i saw that editor icons are wrong positioned. For instance, if i click the emoticon icon it opens me the Code popup... The align right icon looks like link icon... What is wrong with it?
Last reply by Towal Moore, -
- 4 replies
- 386 views
I just ran the upgrade tool from my admin cp.. All was going smoothly until reaching step 2, and then this: Declaration of IPS\Content\_Item::hide() should be compatible with IPS\rules_hook_ipsContent::hide(IPS\Member $member = NULL, $reason = NULL) Now my site is down with this: [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] and I can't access my ADMIN CP at all!! Please help. I've submitted a support ticket but I can't have my site down like this.
Last reply by mycota, -
- 2 followers
- 0 replies
- 272 views
Hello after testing the upgrade process on our IP.Board 3.4.9 to IPB 4.1.x (latest) I see mixed collations. The UTF8 Converter stated: "The database tables are UTF-8, collations are correct and there is nothing to convert. You can proceed with the upgrade." Upgrade run fine, but now I see mixed collations, like e.g.: ipb_conv_link_topics utf8mb4_unicode_ci ipb_core_acp_search_index utf8_unicode_ci ipb_core_acp_tab_order utf8_unicode_ci ipb_core_acronyms utf8mb4_unicode_ci ipb_core_admin_login_logs utf8mb4_unicode_ci ipb_core_admin_logs utf8mb4_unicode_ci ipb_core_admin_permission_rows utf8mb4_un…
Last reply by Thomas P, -
- 1 follower
- 0 replies
- 255 views
Is there any way to view your average user number count that you will be billed for? I recently moved an externally hosted site to the cloud and am struggling to find what my current average user count is and i dont want a nasty surprise at the end of the month.
Last reply by JasXPear, -
- 5 replies
- 334 views
Does anyone have any experience to adding meta tags for Twitter Cards when it comes to the Pages application? I was looking at the includeMeta template within core->global->global to potential add some form of if statement that if on the pages application, grab the author and various other data that is tied to the current page (ie an article). Any help would be appreciate as I couldn't find much when searching.
Last reply by CheersnGears, -
- 2 replies
- 320 views
Possible?
Last reply by Missing Lincs, -
- 2 replies
- 270 views
I would like to manually trigger rebuilt of all my forum posts. Can advise how ? Reason;. When I upgraded to 4.1.5.2, the YouTube embed feature had a bug resulting in all YouTube posts shown as link . I have upgraded to 4.1.6.1 but it did not rebuild those post .
Last reply by BlowingWind, -
- 0 replies
- 239 views
Recent status update in IPB 3.x shows only the members last updated status. But in 4.1.6, the recent status update shows Member conversation How to get it to be the 3.x series behaviour ? Thanks .
Last reply by BlowingWind,