Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,929 topics in this forum
-
- 0 replies
- 235 views
Not sure if this is a setting I've missed (I've looked a lot!) but my admins need to pass the URL filtering/whitelist. How can I achieve this?
Last reply by Jesse Rapczak, -
- 1 follower
- 1 reply
- 264 views
It must be me, but I can not find where I can change the cut off time for inactive users in the active users online listing before they show no longer being online?
Last reply by AndyF, -
- 1 reply
- 240 views
In previous versions of IPB, you could set up things like group promotions and member title changes once a member reached "x" number of posts. Now it's once they're reached "x" number of "content items". The problem is that I can't find anything anywhere that explicitly defines a list of items that are deemed as content items. Can anyone link me if there is such a listing somewhere? I would like to know what type of things count towards this criteria.
Last reply by Adriano Faria, -
- 2 replies
- 258 views
Currently, when I post a Youtube video in a topic, the display is HUGE. Is there a setting somewhere that I can adjust to scale this down?
Last reply by Reagan2791, -
- 1 follower
- 6 replies
- 324 views
I'm trying to create announcements in Moderator CP, but nothing happens..Anyone else with same issue or do you have a solution?
Last reply by EricT, -
- 0 replies
- 333 views
I'm un able to save global template. I get this error message, "This theme file could not be saved " I thought maybe there was an error with my changes but I get this message even I try to save the default, with out making any changes. Anyone else having this problem?
Last reply by bridges101, -
- 15 replies
- 386 views
My IPS forum is running on 3.2.3 because I really don't know how to upgrade it, what disruption it might cause, what skins I will lose and whether it might wipe my entire forum of all it's posts and what to do if it does.. I am completely clueless about how safe it is and yet I really don't want to be running a way out of date board for my members. (although I'm aware that at 3.2.3 I probably am already running a way out of date board).. Help and advice needed. Thanks so much..
Last reply by Dean_, -
- 0 replies
- 269 views
I would like to add like a block in header above forums and in the footer that scrolls small logos that link to various sites and have no idea where to start any help is greatly appreciated.
Last reply by cane_cc72, -
- 1 reply
- 221 views
I was just curious, if I were to use the Amazon S3 file storage, would all the files still end up on the local vps too? Like if there was 200gb of files, would I need a vps with at least 200gb of storage even if I used S3?
Last reply by Ahmad E., -
- 0 replies
- 233 views
I run a forum with plenty of picture posting in the forum section. It gets quite annoying when users quote each others posts with lots pictures. Is it possible to just display picture url in the posted quote, not the pictures themselves? I can't seem to find anything about this in settings.
Last reply by Oisann, -
- 2 replies
- 465 views
Hi, Is there a post with what folders/files need what permissions on the server? I have used the search which keeps leading me to this post which is wrong as i don't even have these folder in my directory. Thanks
Last reply by The.Reaper, -
- 1 follower
- 2 replies
- 506 views
hi, I need to activate the Rewrite URLs option after the 4.1.8 migration. I added to code <IfModule mod_rewrite.c> Options -MultiViews RewriteEngine On RewriteBase /forums/ RewriteCond %{REQUEST_FILENAME} !-f RewriteRule \.(js|css|jpeg|jpg|gif|png|ico)(\?|$) /forums/404error.php [L,NC] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /forums/index.php [L] </IfModule> to the .htaccess file on the root of my site. My .htaccess file looks like: When i enable the rewrite URLs error i get 404 errors. Whats wrong in my .htaccess file? Regards, Duken.nl www.duken.nl/…
Last reply by Duken, -
- 2 followers
- 5 replies
- 271 views
Hi, we just upgraded our community form IP.Board 3.x to IPS 4. We are creating our homepage and I've got a questions to the sidebar block. We managed to put our content there (see attached screenshot) but we want to appear as the built-in blocks with a header and use the standard font and font color for sidebar block content. As we use two languages (english and german) it would be cool to show the header in the selected language. sidebar_block.tiff What do we need to add to our custom blocks?
Last reply by Meddysong, -
- 2 replies
- 255 views
Hi, I have just upgraded my forums to the latest version (not upgrade since Sept/Oct) and I have just noticed that there is a small fault with my reputation system. I have things set so users can like posts and with that the users that like individual posts are listed next to it. As you can see in my screenshots, first one shows how it is displaying on the front end second one shows how I have it set and the final one shows another part of this fault where all I am getting when someone likes a post it doesn't display who liked it all it says is someone. Any help to get it back to showing the username? Thanks
Last reply by gorillasafc, -
- 2 followers
- 6 replies
- 358 views
The Contact Us-form that is accessible using the link in the footer doesn't show the senders email address. When I receive an email from guests who are using the contact form the "sender" is my own admin email address. So I can never reply back as I don't know their email address. How can I fix this?
Last reply by Bauforum24, -
- 0 replies
- 201 views
I want to add a profile field country I cannot see the same in profile type Do i need to add a list of countries manually
Last reply by Saurabh Jain, -
- 0 replies
- 242 views
I made a custom profile field for members location how would you add this to the users pane when you hover over username?.
Last reply by cane_cc72, -
- 5 replies
- 311 views
Under profile pic it has the text name of user group so say its Admin and then you add a group rank image now you have the text "Admin" with a rank image under it that has Admin kinda looks tacky or defeats the purpose of the group rank image is there away to not display the group text name and just the group image?
Last reply by cane_cc72, -
- 2 replies
- 262 views
Using latest IPB4, not sure if this is a bug or am I doing something wrong but..selecting a member moderate specific moderators (under Members - Moderators) does nothing really - that member can still moderate ALL forums? Is there anything perhaps I am not doing properly? Thanks.
Last reply by Breadfan, -
- 9 replies
- 334 views
I have an OFFLINE WAMP stack and wish to use IPB locally to play around with things. I am doing this instead of playing with things on my live site. Surely this is allowed for development purposes but I can't get it to install since it's OFFLINE and as a result cannot verify the Licence key. anyone know how to make this work?
Last reply by Dean_, -
- 2 replies
- 290 views
i have a board onthebleachers.invisionzone.com that i recently have been working on.. tongiht i bought the domain onthebleachers.com and i am having SERIOUS trouble connecting them. please, someone lend a hand and help me out thanks
Last reply by Robert Marschall_56198, -
- 7 replies
- 380 views
Hello, I am having an issue with a block in the pages app. for some reason I cannot remove the forum statistics block. It is on every page I create by default. After I delete the block and press finish editing it is gone, but when I refresh it is still there. I've used the built in support tool in the ACP which cleared the cache and generated a new theme. None of this worked. Is anyone else experiencing this, or is there a way to fix it? Thanks!
Last reply by Andy Hodges, -
- 1 follower
- 1 reply
- 283 views
Hey! So I accidentally flagged a user as spam a while ago and while I fixed it now, it seemed to have hidden all of his topics and posts. I managed to solve unhiding all of the topics including all of his posts but for some reason, the first posts of every topic he has made is still hidden with no real option to unhide them! Is this a known bug of IPS4? Have I missed something? I see the posts as hidden in the ModCP under Hidden Posts and I can select the posts but I cannnot do anything with them, not unhide but also not hide! I can only edit the post... Thanks for any help!
Last reply by Robert Angle, -
- 0 replies
- 220 views
I've noticed that when linking the website to facebook it shows up as "test forum". Am I missing it in the Admin Panel? I've looked under every link, I swear. Any advice?
Last reply by GREGORY DEANE, -
- 4 followers
- 2 replies
- 243 views
Anyone else not seeing the sidebar block Calendar -> Upcoming Events after 4.18 update?
Last reply by Loren,