Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,924 topics in this forum
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- 0 replies
- 391 views
I believe I am missing something obvious, and I can't quite put my finger on it. If anyone could offer some suggestions I would be greatly appreciative. I recently purchased IP Forums. I am running a wordpress, memberpress membership website. I'm in testing phase. I have a fake account that I'm testing things from. I have it set up where there is a tab in my membership website that members can click on "community" and access the forums. Works in all browsers. Great! Yea! However, when I'm logged in as an administrator, I'm not able to access the forums anymore. When I click on community, it prompts me to log in, when I do, it sends me back to my members…
Last reply by JWilson, -
- 1 follower
- 15 replies
- 315 views
Hey I find it hard to set permission for each groups of each toolbar button. What I want to do is set permissions for some of the groups that are not in line with the other. But considering the area that doesnt seem to be possible. They have to be located in the same order what ive found out. Or could anyone tell me how you select groups?
Last reply by Nathan Explosion, -
- 3 replies
- 315 views
I've suddenly started having errors with member subscriptions. When they go through to the paypal payment via the forum they receive this message Invalid first trial period. You must specify valid values for the A1, P1, and T1 parameters for a subscription. Any suggestions on whats happening? Thanks
Last reply by THL, -
- 2 followers
- 12 replies
- 347 views
Hi, we just upgraded our test system to .17 and activated the ToS-bar but we can not see it. We opened the site in guest mode and also in privacy mode. No bar is being shown. When does it come up?
Last reply by Apfelstrudel, -
- 2 replies
- 289 views
Does anyone know how to fix this Location bug, instead of reading Location: California, instead it reads LocationCalifornia. This bug is REALLY annoying, and at first I thought it was the theme, but reverting to IPS Classic theme it still has the same issue.
Last reply by LewisP, -
- 1 follower
- 13 replies
- 455 views
has anyone ran into this this only happened with the new ipb4 never had this be for you should check your Google Analytics Secret.ɢoogle.com-Trump Spam in Google Analytics here is a guide to remove this Who is Behind the Secret.ɢoogle.com
Last reply by sweethoney, -
- 1 follower
- 0 replies
- 223 views
Is it possible to post Download files - To allow delay posting with xyz time and date. - Allow the file to be deactivated after xyz time and date?
Last reply by ZakRhyno, -
- 2 replies
- 319 views
Dear All I am hosted CiC and have always upgraded from within the ACP without issue. The latest update is showing slightly differently and I am a little concerned as I have never seen the message before. When I start the upgrade I get a message saying "The following files have been modified on your installation. By continuing, the changes made will be lost." - and a loooooong list of files. Am I safe to continue or will I lose something?? Many thanks Bill
Last reply by SaltyBart, -
- 1 follower
- 0 replies
- 258 views
Hi has anyone implemented Google Analytics' User ID? I thought this would be easy to do as I could just use the ips4_member_id cookie but it's set to HttpOnly so I can read the value with GTM. How have you implemented it? Cheers
Last reply by asigno, -
- 1 reply
- 258 views
Quick question about ads. I'm trying to add multiple ads blocks with different advertisers but I'm having issues. Only the first 300x250 ad block seems to work (I put two ads in that one). but none of the rest are working. do I need to put all the ads in that one block for the side bar? i'd like to be able to have an ad, then some content like popular users, then more ads. All of them are enabled but i don't see the other ad block I set up. Is there a good add-on to help with these ads because this seems a bit confusing so far.
Last reply by Wayne B, -
- 2 replies
- 265 views
Getting error: I have all of the admin permisions enabled. What could be the reason ?
Last reply by Mark H, -
Local time
by Riksa- 0 replies
- 256 views
Hey, where can I change this to local time?
Last reply by Riksa, -
- 2 followers
- 3 replies
- 248 views
My forum is hosted with Invision (or via their partner) I need to change the default photo (the one of the shadowy man!) I don't have FTP so how can I do this? Anyone know?
Last reply by ehren., -
- 1 follower
- 2 replies
- 301 views
Last time there was a similar bug in the upgrader. Now I get to the FTP details and hit the button to download the update (in the Admin of course) and got this error below. The server is just fine and working like a champ. Something is buggy in the upgrader (latest upgrade just announced Version 4.1.17 of the IPS Community Suite) The www.gripboard.com page isn’t working www.gripboard.com is currently unable to handle this request. HTTP ERROR 500
Last reply by Joel R, -
- 1 follower
- 2 replies
- 343 views
Hello everyone, While trying to use the html editor for a rules page on my site, I have discovered that a paragraph in the editor and in the preview looks like a paragraph, but when it is put on the page, it stretches the sentences out into one line causing the page width to grow to massive size. Is there any work around for this? I also tried the text editor block but it does the same thing. Any help would be great!
Last reply by BigEgg, -
- 2 replies
- 273 views
Evening all! I just ran the upgrade, and this is the one thing I can't find reference to anywhere in the ACP. I'm probably missing something obvious, I know. I did add a new ban filter and it didn't translate over. If someone could let me know how this is supposed to work, I'll be most appreciative! Thanks! -Dev
Last reply by Pupper Puppet, -
- 1 reply
- 276 views
My upgrade failed at this point and is stuck in a loop. Anyone have any ideas on what this is? (I"ve raised a ticket but want to learn)
Last reply by Sheffielder, -
- 2 followers
- 4 replies
- 228 views
In many of my users, the date of the last visit is prior to the date of the last post. For example: Last post : 10/11/16 Last visit: 26/09/16
Last reply by pequeno, -
ips4
by sweethoney- 2 replies
- 266 views
any help would be great i am having a issue installing the new ipb4 17 is not letting me its saying Index column size too large. The maximum column size is 767 bytes. so it wont go Array ( [0] => Array ( [function] => IPS\core\modules\setup\install\{closure} [class] => IPS\core\modules\setup\install\_install [type] => -> [args] => Array ( [0] => Array ( [0] => 1 [1] => core [2] => 96 …
Last reply by sweethoney, -
- 1 follower
- 4 replies
- 379 views
i can't login via acp, i see a large list of technical details and the forums on the user end are acting strange as if i hadn't configured anything i did not upgrade to 4.1.17 - still running the 4.1.16.1
Last reply by island55, -
- 2 replies
- 390 views
So we're upgrading our site from 3.4.6 to IPS 4.1.17, I've done the upgrade on a test site and it's mostly gone ok, however we want to add Commerce to the new site but didn't have IP.Nexus before. So we've purchased it, Nexus shows under the license in ACP but how can we install the app? The application files and database tables all look to be there as part of the suite install but it doesn't show as an available application.
Last reply by Greg K., -
Attachments
by Riksa- 1 reply
- 246 views
How is it possible to limit the size of attachments and the maximum number of groups?
Last reply by AndyF, -
- 1 follower
- 2 replies
- 285 views
Download the default theme IPS4 A distraction replaces the default theme on the other. Where can I download the default theme or is there another way to restore it?
Last reply by DSystem, -
- 3 replies
- 401 views
Hey, where can I download the original language pack for IP (English) and how do I restore the admin menu language? I use Translating using the visual language editor and I want restore orginal lanquage (English)
Last reply by Boomer12, -
- 2 followers
- 3 replies
- 252 views
Hi, I was just wondering how you are approaching tracking user registrations with GA? The verification step is fine to track as it has a unique URL, but once they check their email and return the site the user gets redirected from a tracking URL to the homepage. Obviosuly due to the redirect I can't put any GA code on there as the page will redirect before the tag has fired. Cheers Alex
Last reply by asigno,
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