Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,826 topics in this forum
-
Hey Guys, I was wondering if there is a possibility to download IPB anywhere, I know it is no longer supported, but I would like to use it anyways and my license contained ipb 3.x when I bought it.
Last reply by Martin A., -
- 2 followers
- 4 replies
- 208 views
Hello, I can´t translate this words in Calendar date summary. I can´t find how to... Thanks!
Last reply by pequeno, -
- 0 replies
- 350 views
Does anybody know how to change the avatar size? I am testing with a demo right now. There is NO way to change the default avatar size. I want the avatars to be 250x250. When I upload the avatar, it seems to store it at a smaller size, then STRETCH it back out to 250x250. If you look at this picture vs. this picture, you can see the quality of the pictures is different. This is REALLY bugging me and stopping me from purchasing IPB. Please tell me there is a way to fix this. Not everybody wants a tiny avatar.
Last reply by MarilynWallace, -
- 0 replies
- 225 views
Hi all, I'm setting up a new IPS forum on IIS 8.5, PHP 7.0.x and MySQL 5.7. As a few other topics in the forum recommended, I create a local user and use it for the application pool identity. Create local user ips_forum Change forum IIS application pool to use ips_forum user Grant read permission on root web folder Grant Full Control NTFS permission on /applications, /datastore, /plugins, and /uploads Restart IIS to make sure the changes take effect When I run System Check in AdminCP, the File System Requirements complain that all the directories above in step 4 need to be writable. However, as I test uploading files to Downloads and…
Last reply by Anh Le, -
- 2 followers
- 3 replies
- 207 views
Can anyone tell me why the image magick option isn't selectable? I have checked with my host and it is installed on my server.
Last reply by Ernest_Defoe, -
- 3 followers
- 11 replies
- 270 views
Is there a way for a cloud cliente such as me, to make it so the system will not auto take account credit for members renewals of membership packages out of the store? I just had for the first time invoices generated for 2 members that had account credit, and their credit was taken automatically without them even being on the site...or have given permission for this to happen....unless they need to do this on their end?
Last reply by Fierce God, -
- 1 follower
- 6 replies
- 339 views
Anyone know how to prevent an advertisement showing up in a particular topic or on a particular page? Preferably without using custom ad positions and modifying templates
Last reply by thompsone, -
- 2 followers
- 6 replies
- 284 views
Hi All, Is there a way to see the status of my search index? I clicked 'rebuild' some weeks ago and my search results are still crap. I do have almost 8m posts, I'd just like to see something in the background tasks or a progress bar somewhere - is this possible? Thanks, Christian
Last reply by Andrey Enkin, -
- 2 followers
- 2 replies
- 239 views
Is there anyway to add the google web site translator to all pages of Invision. I use pages for a website and would like to add the snippet to every page. to add it to every single block on the site would be a pain and also look messy. Any advice appreciated. <div id="google_translate_element"></div><script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', layout: google.translate.TranslateElement.InlineLayout.SIMPLE}, 'google_translate_element'); } </script><script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTransl…
Last reply by kmk, -
- 2 followers
- 3 replies
- 281 views
Is there a option in ipb to allow a minimum character limit so i dont get posts like this on my forum:
Last reply by Nathan Explosion, -
- 2 followers
- 0 replies
- 210 views
Hello, How can I safely Export records from one Database and Import them to another Database?
Last reply by shahed, -
- 4 followers
- 4 replies
- 462 views
Hi guys, Upgraded to 4.2.2, installed memcached + opcache, and now I am facing a very peculiar problem, which is Google Analytics under reporting our traffic. How do I know this is happening: 1. From our ad management software (we use Revive), we can see that the number of views per day from a certain banner that is present in all pages of our website (and only once per page) is far greater than the number of pageviews reported by Google Analytics. They should be around the same or even the opposite situation, due to users using ad-blocking software. 2. We use cloudflare, so I decided to add a new property in Google Analytics and link this new propert…
Last reply by Gabriel Torres, -
- 0 replies
- 239 views
I am trying to follow the documentation with the Extension FileStorage, but am wondering about deleting files. I have a Node, and with that node I want multiple files associated with it. I created another DB table that holds the Node ID and the file url, which I get from the uploaded file using the Form\Upload object. I retrieve the files fine, but when I delete one of the files, how is the file tracked and deleted and where does the system delete the physical file?
Last reply by FNDN Admin, -
- 1 follower
- 3 replies
- 320 views
Hi friends. Could anybody help me with mixins? I have a plugin, which redefine relative dates return of \IPS\DateTime class. All worked well, but in some JS-generated blocks, such as quote/citation block in editor return relative date, generated by JS. I found method and file, who did it. But got a trouble with redefine this method with mixin. I read two documents: But there said about mixins for controllers (and i not understand where it must be located, how named and how activate them on needed places). So, better doc or simple example will be perfect for me. Example, which will alert('test') on using ips.utils.time relative method. Cal…
Last reply by Martin A., -
- 1 follower
- 0 replies
- 272 views
Hi guys, Just wanted to say that I love this product and the community and have learned a lot using the search function but ran into something I can seem to find an answer to. Id like certain people within a "administrator" group to only be able to promote people to the "group ranks" "under" them. So I guess I only want them (the "administrator" group) to be able to promote/demote people within other specific groups, but never be able to promote themselves, or others,to a "higher" group than the the "administrator" group that they are in....if that makes any sense. Is there any way to do that within the vanilla version Im using or would I need a plugin to d…
Last reply by Sowellinformed, -
- 1 reply
- 363 views
Does anyone have any information regarding the spam defense codes? In particular what is code 44 or 45? Alternatively even if you don't know what the code means, do you perhaps know how to handle the action given to users who receive that code on registration?
Last reply by Aetherdan, -
- 6 replies
- 901 views
I apologize for my bad English. I transferred a working IPB from a server to another server, but it does not work now. Upload Files OK File config_global.php OK Database connection OK but PHP Fatal error: Call to a member function language () on null in /home/jgasbymg/public_html/system/Output/Output.php on line 538 $ title = \ IPS \ Member :: loggedIn () -> language () -> checkKeyExists ($ title)? () -> language () -> addToStack ($ title): \ IPS \ Member :: loggedIn () -> language () -> addToStack ('error_title'); I did not touch anything, I just moved the files from one server to another
Last reply by Daniel F, -
- 2 replies
- 243 views
Q1 I am in search of java script to which does not allow copy paste from 1 page which is linked from data base - I know smart people can always do but just for normal guys we do not want that they copy and share .... where can I find teh best script ... I want to stop pople copying from mobile and sharing on whatsapp Q2 where we will post this script in out suite which in cloud Regards Saurabh
Last reply by Joy Rex, -
- 1 follower
- 3 replies
- 462 views
Hi Does anyone know if it is possible to have a customised Error page in pages? I wanted members who do not have permissions to view certain pages to have a custom warning. I know the forums do but it's not apparent within pages. cheers
Last reply by loccom, -
- 1 follower
- 1 reply
- 365 views
I would like to customize many of the emails in AdminCP -> Customization -> Emails. Is it possible to preview what an email will look like or have the system send out a test email? This seems like a feature that would be built in. If not, is there any plugins out there that will do this? Also, it would be nice to be able to create an email template using WYSIWYG and shortcodes instead of having to create a HTML template and uploading it.
Last reply by Aetherdan, -
- 2 replies
- 525 views
Hey, We use our IPS forum to provide technical support to our customers. We'd like to add a ticket system to help track services requests. Ideally we'd like to use a system that can automatically generate tickets when a user creates a new thread, assign that ticket to a support engineer. We'd like to be able to track things like how long tickets are open, get notifications if tickets have not been updated for a certain period of time, etc. I know there are many ticketing systems out there, but has anyone used one that integrates well with the IPS forums? Thanks! -Kristoff
Last reply by Steph40, -
- 1 follower
- 2 replies
- 277 views
Hi folks, We upgraded to the latest Invision Community version last night, v4.2.5, and since the update, nobody seems to be able to click on anything that uses an editor (like posting replies). In the browser Developer Tools section, I see this: Any idea what is causing this and how to debug?
Last reply by dschreiber, -
- 1 follower
- 1 reply
- 202 views
we can certainly post articles in forums topic... any possibility to post in Clubs topics ?
Last reply by Joel R, -
- 3 replies
- 315 views
Hi all, I have seen on a board i was browsing today where it pins under the user who creates the topic (topic starter) in the first post and every other post they make in the same thread. Is this a plugin or is it default with 4.2 install? Thank you.
Last reply by Faqole, -
- 2 followers
- 1 reply
- 233 views
I have a couple questions that hopefully can be answered relatively quickly. My situation is this, I want to sell some tickets for an event. I have two different prices, one for Adult and one for Student. I'm trying to use the Sales Discounts portion of the setup, but may have found a bug. I want to set it up where you purchase 10 student tickets you get one adult ticket for free. Potential Bugs 1. I purchased 10 student tickets. I go to purchase 3 Adult tickets and it says they are all free! 2. Also if I edit the number of student tickets to 9 in the cart and go to checkout it still has the adult tickets as all free. 3. If I purchase 11…
Last reply by Joel R,