PPlanet Posted November 19, 2017 Share Posted November 19, 2017 Hi, I'm trying to upgrade from 3.4.5 to 4.2.26 on a test installation. UTF has been converted. All files have been uploaded But when I go to the /admin/install it returns this: Has anyone been through this before? Link to comment Share on other sites More sharing options...
PPlanet Posted November 19, 2017 Author Share Posted November 19, 2017 Actually, that makes sense because I'm upgrading, not installing from scratch, so please ignore the above. However, the admin/upgrade page returns this other error message: Class IPS\Login could not be loaded. Ensure it has been properly prefixed with an underscore and is in the correct namespace. EX256 Link to comment Share on other sites More sharing options...
AndyF Posted November 19, 2017 Share Posted November 19, 2017 Yes you need to go to /admin/upgrade **not** to /install Although in most cases it won't easily let you have this 'accident' as the installer is locked. Re-upload the 4x files again please. It is almost as though you have some missing or they are not in the correct locations. Do you have a renamed admin directory ? If you do it would be possibly worth temporarily renaming it back to /admin (removing any lines from constants.php) then changing it back after the upgrade. Link to comment Share on other sites More sharing options...
PPlanet Posted November 19, 2017 Author Share Posted November 19, 2017 Thanks Andy, I haven't renamed anything. However, this is a test installation on a different domain away from my live site, and maybe that's where the problem lies. Even when all the requirements are met by the ips4.php check file (screenshot below), all Google searches I've done, even one here on IPS too, relate this error message to some license problem. So, I wonder if this may have something to do. I did watch the files being uploaded and according to my FTP program all transfers were completed. Link to comment Share on other sites More sharing options...
AndyF Posted November 19, 2017 Share Posted November 19, 2017 The only other immediate suggestion is to check your FTP settings for the file transfer itself, sometimes it can 'skip' files if they are already present or if they match a certain date range. It is unlikely but not impossible it was trying to "help" and not overwrite existing files. The 'tester' page looks good to me as it indicates. If you are really still stuck after that then I'd suggest a ticket in the Client Area so a tech can take a quick look to see what the cause is. Link to comment Share on other sites More sharing options...
PPlanet Posted November 19, 2017 Author Share Posted November 19, 2017 Yes, I've already opened a ticket because I also realised that the license for my test site was still assigned to my previous dev installation, and not to the one I'm using now where I'm trying to upgrade. Not sure if this has anything to do but I'll wait to hear from them. And failing that I may try uploading again. Cheers Link to comment Share on other sites More sharing options...
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