Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 1 follower
- 1 reply
- 518 views
Just popped up on my local dev install... DELETE FROM `core_contact_verify` WHERE verify_time<IPS\DateTime::__set_state(array( 'date' => '2023-08-05 12:02:03.826529', 'timezone_type' => 3, 'timezone' => 'UTC', )) IPS\Db\Exception: Truncated incorrect INTEGER value: '8/5/2023 12:02' (1292) #0 C:\wamp64\www\dev\ips_47_dev_c\system\Db\Db.php(1297): IPS\_Db->preparedQuery('/*ips_47_dev_c:...', Array) #1 C:\wamp64\www\dev\ips_47_dev_c\applications\core\tasks\cleanup.php(336): IPS\_Db->delete('core_contact_ve...', Array) #2 C:\wamp64\www\dev\ips_47_dev_c\system\Task\Task.php(274): IPS\core\tasks\_cleanup->execute() #3 C:\wamp64\www\dev\ips_47_de…
Last reply by Stuart Silvester, -
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- 2 followers
- 5 replies
- 694 views
Evenin! I'm having trouble gettin API to work on my site. I've set it up as I should and when i link to https://www.greatplainsproject.com/api/ I get: { "errorCode": "2S290/6", "errorMessage": "NO_API_KEY" } Any ideas?
Last reply by Marc, -
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- 2 followers
- 5 replies
- 912 views
For spam prevention, I enabled manual admin approval on new registrations. However, when a new user creates an account, I don't receive an email notification, leaving the new user in a pending state until I remember to manually log-in in the admin area and check. Very annoying and time-consuming. How can I enable email notifications?
Last reply by Marc, -
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- 2 followers
- 2 replies
- 321 views
Hello, All of a sudden I found myself incapable to load my Forum.saiga-12.com site as it returns 'Something went wrong (...) Error code: EX3' (see the screenshot attached). As I try to access ACP I fail with the following message displayed: [[Template core/admin/system/login is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Any ideas what this could and what is the point we're supposed to start troubleshooting from? Any kind of assistance would be appreciated.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 613 views
I've received several complaints from members that they are no longer receiving notifications from their forums. Already verified that their notification settings are set properly.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 476 views
How do I remove this extra space in my footer? I had restored a previous backup, but not sure that is what caused it. How can I remove this extra space? Thanks in advance -
Last reply by interfx, -
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- 1 follower
- 4 replies
- 634 views
Hello everyone, I've been using the Invision solution for a long time. Back then, I bought access to the forum and calendar. Then I no longer needed the calendar module. I deactivated it and forgot about it. I wanted to uninstall it today, but what a bad idea. Now I'm getting error messages all over the place and can't access the administration area. I have an error message: And I also get messages like this in the public area of my forum. Reading the support, I can see that one way might be to delete the cache, but I don't have access to the part allowing me to do this. Any help is welcome. Thanks
Last reply by Miss_B, -
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- 2 followers
- 9 replies
- 685 views
Hi, When I am using an English template, I get a correct relative date, By MTA -, Wednesday at 06:35 PM but in another languish i have got a % על ידי MTA -, %s ב- %s Please advise what it could be?
Last reply by Marc, -
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- 4 replies
- 594 views
Search the community for all members Use widget to get total member count Which is correct? Why are they different?
Last reply by SJ77, -
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Hello, I wanted to ask how do I use the theme into two seperate version, I do not know how to download and put it onto my website themes. I want to edit out the theme onto two different version but it seems like I could only installed up to one per website. Is there a way I can do that?
Last reply by Nathan Explosion, -
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- 2 followers
- 16 replies
- 1k views
Hi, I set a support forum to Type: Questions and have the permission matrix for Guests set to See Forum and Read Question. But a spam bot overnight showed me that the Guest can post a question even if the permission says they can't. I even tested it out in private mode in my browser. Thoughts?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 553 views
Recently moved servers and performed an upgrade to IPS and went in to reset a password for a member and received this error: TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given (0) #0 /chroot/home/hornspor/hornsports.com/html/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\members\_members->manage() #1 /chroot/home/hornspor/hornsports.com/html/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute() #2 /chroot/home/hornspor/hornsports.com/html/admin/index.php(13): IPS\_Dispatcher->run() #3 {main} Cannot access anything in the member area of the admin panel. Any help is muc…
Last reply by Marc, -
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- 2 followers
- 6 replies
- 727 views
Hi everybody. We have this issue in our community, spotted by one of our members, whenever a notification number appears it disappears right away (in a second approx.). This doesn't happen every time, so it is an intermittent bug, hard to reproduce and capture. Do you have any idea what could be causing it and the solution we may apply? thanks!
Last reply by Marc, -
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- 1 follower
- 3 replies
- 593 views
I see the below instructions but Gallery is not in my admin menus. I am sure it is right in front of me but I can not find it. Does it need to be installed?
Last reply by Marc, -
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- 1 follower
- 7 replies
- 755 views
Hello, I have a question, in my forum, in the upper right corner, next to the search field, instead of showing Unread Content, "All Activities" appears, how do I change it to "Unread Content"? I take the opportunity to ask something else, can I create a filter within the "All Activities" page to filter, for example, who just joined the community, or who created a club, and similar things like that? Thanks a lot!
Last reply by Jim M, -
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- 1 follower
- 16 replies
- 819 views
Hi I have been getting the below error on my IP board dasboard " Maintenance Tasks Not Running Routine maintenance tasks are performed as users access the site but it looks like the traffic to your community is not sufficient to run these tasks on time. This will cause significant damage to your community if not resolved. It is recommended that you set up a cron or a web service so that these tasks can be run even when there isn't any traffic coming to your community. " I have tried adding the cron command suggested as a solution when I click 'Fix this' button under the error. However, the cron command returns empty results. I have reached out…
Last reply by Jim M, -
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Hi everyone, We are currently integrating our custom Identity Provider service into an Invision Community. We have already registered and added a login client inside the "Login & Registration Methods" tab. We are using the Authorization Code flow to redirect our users on Sign In to our own Login page where they enter their credentials. After a successful login, they are redirected back to Invision Community with a valid authorization code added to the response including the state fields. Right after we are redirected back to Invision Community with the provided callback with auth code and state fields - "Redirect URI?code&state", we are getting an error "…
Last reply by Jim M, -
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- 3 followers
- 3 replies
- 630 views
Hello, Long story short, Sparkpost stopped working for a few days (CC was hacked and got blocked)... in the meantimes, almost every email address of my members were flagged as "disabled" and users see this: My sparkpost account is now re-established, but users still get this message and I see now way in the AdminCP to mass correct this??!? What could I do to fix this? (I'm on a cloud subscription). Thanks,
Last reply by Marc, -
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- 2 followers
- 5 replies
- 614 views
Hi, One of my moderators mistakenly flagged a user as a spammer. Once he realised the error he unflagged him and the user's content was manually restored. It seems that all content is in place except for the user's blog. The blog seems to have disappeared. There is no longer any blog tab in the user's profile. He no longer has the option to create entries and the only way to view the blog is via the direct link (https://www.mysite.com/blogs/blog/555-blog-name/). From the administrator panel, if I search for it (community > blogs) I find it correctly. I have also tried to become the blog owner, but again the blog in the user’s profile does not appear. …
Last reply by Marc, -
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- 1 follower
- 2 replies
- 518 views
I am currently having an issue with a bot that is creating 100's of accounts. It seems like there may be an issue with my Captcha, as it's not appearing (to me at least) on the create account page: https://www.celiac.com/register/ Currently I'm blocking IP's and adding more complex Question & Answer Challenges, which does appear to be working on my register page. Does anyone else have this issue, or have dealt with it in the past? The bot seems to be spoofing or quickly changing IP's, so using the IP block is like playing whack a mole...one I block a range they appear from another range.
Last reply by Joel R, -
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- 1 reply
- 615 views
Not sure it was temporary or if you're already aware of this. Reporting anyways. I see a move() in the error. I actually moved all my files from category X to Y; not sure it's related.
Last reply by Stuart Silvester, -
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- 2 replies
- 599 views
Hello, How/where can I get a list of files purchased by q member? I can see invoices in their costumer’s ACP profile tab and invoice doesn’t mean a purchase. It also doesn’t show where it is from (Downloads, Commerce, any other 3rd-party resource, etc), unless you click to view it. The ideal would be something like this but also displaying to admins, without the puchase management stuff: https://invisioncommunity.com/clients/purchases/ Thank you.
Last reply by Adriano Faria, -
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- 1 follower
- 4 replies
- 554 views
I started the task more than a week ago. The list of background processes is empty. I have 28605 total members. Cloud. Thanks, Markus
Last reply by Markus Jung, -
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- 3 replies
- 515 views
I upgraded my self-hosted plan today and installed the forum files on my server, and I am getting this error. "An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support." My account is linked to my domain, which I am using, so I do not understand why I am getting this error. The forum key linked to this domain was taken down 2 years ago. How can I fix this asap because I cannot move forward with my install right now.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 720 views
Hey guys...I just upgraded my forum to php8.2 and I did some maintenance on the php extensions, etc...I was also checking in to an excessive reoccurring error in my error logs, but how do I fix it? There are also a couple others showing up as well. Can I get some assistance in fixing these up? Error: Call to a member function language() on null (0) #0 /home/bigmackt/public_html/system/Dispatcher/Front.php(719): IPS\Dispatcher\_Standard::baseJs() #1 /home/bigmackt/public_html/init.php(932) : eval()'d code(31): IPS\Dispatcher\_Front::baseJs() #2 /home/bigmackt/public_html/system/Dispatcher/Front.php(79): IPS\Dispatcher\bimchatbox_hook_includeJSandCSS::baseJs() #…
Last reply by Jim M, -
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