Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,828 topics in this forum
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- 0 replies
- 251 views
Hey, when you click on the forums privacy policy, you get redirected to a page without menu etc. How can i create another page exactly like that for my imprint as exp.
Last reply by ZLTRGO, -
- 1 follower
- 3 replies
- 240 views
I would like to have a Categories permissions apply to all forums within. but I only see a one at a time option. any ideas? Thanks
Last reply by Xenboy, -
- 3 replies
- 234 views
Hi there, I am having a problem adding in a calendar feed. The feed I want to use is: webcal://www.imca-int.com/events/ics/ However, when I add it in I get this error: The feed appears to be invalid because content not matching the expected format was returned What is going wrong here, is it there a problem with the actual feed from here: https://www.imca-int.com/events/calendar/
Last reply by Maalong, -
- 1 follower
- 4 replies
- 250 views
Hey, lets say i want to sell someone a shoe and if he wants to get the laces too, he has to the check a box. When he checks the box "laces" i want to add another n amount of money to the product. Does it work out-of-the-box or do i have to code it myself?
Last reply by ZLTRGO, -
- 3 followers
- 17 replies
- 1.1k views
I know how to create certificates, but where in the admincp does one start the process?
Last reply by Maurice H., -
- 1 follower
- 3 replies
- 195 views
Why are clubs still visible in the ACP when the application is disabled. Everything else seems to disappear when turned off
Last reply by Adriano Faria, -
- 3 followers
- 12 replies
- 786 views
I'm pretty sure that isn't the right place for this, but I'm hoping that posting this here get some attention. I'm terribly frustrated right now by the lack of status updates regarding the data transfer from my Dreamhost server to my recently-rented Advanced 200 cloud server. The last communication I received from Invision staff was nearly 48 hours ago and my request for a simple status update to communicate to my community have gone unanswered. I'm just looking for something to tell them that things are proceeding along - that's all. As a new client for the hosting service, this lack of communication is terribly frustrating and disheartening ? I realize that…
Last reply by SJ77, -
- 1 follower
- 2 replies
- 209 views
I forgot to add some things on import. How can I mass update users? For example: I imported all of my members and forgot to add their telephone numbers on import. How can I go back in and mass add telephone numbers? I don't see an option on import to do it again or to update on import. Will I have to do this through the mysql database? If so, what do I need to do in there?
Last reply by Josiah Wallingford, -
- 3 followers
- 3 replies
- 218 views
If you have a post with png images with transparent background, when insert this post in other topic, the preview select a image but the transparenece doesn´t show in preview and the background is grey.
Last reply by Joel R, -
- 2 followers
- 7 replies
- 417 views
When I look at my 404 error logs I see 2545 404 error messages on robots.txt How do I resolve this? Why is there no robots.txt file included with invision community? If search engines keep getting 404 error messages anywhere on my site, they are going to consider the site garbage and lower its ranking, correct? Is there a best method for adding a robots.txt file?
Last reply by Hexsplosions, -
- 2 followers
- 8 replies
- 384 views
Hello all, My blog includes mix of original and re posted articles (from other blogs or websites). My SEO company warned me that re posted articles can hurt my site rankings - unless I link to the original article and use rel=canonical. How can I add rel=canonical tag to the link I include in the article? Thanks!
Last reply by steadyoptions, -
- 2 followers
- 1 reply
- 235 views
Is there a way to disable the (i think they are javascript/jquery) pop-ups in gallery? For example, when clicking "Create" the "Choose Category" and "Add Images" windows shows up as a pop-up or overlay. The same thing happens when viewing an image. When I click the thumbnail of an already uploaded image, it shows up in a pop-up/overlay rather than in the same level as the thumbnail. How do I disable this?
Last reply by AA15, -
- 2 followers
- 4 replies
- 274 views
Hi IPS buddies, how many keys are used by average on Redis on your forums? I ask because on our environment only about 180 to 190 keys are used during the day, this looks a bit sparse to me. WordPress for example uses by far more keys... Thanks, Thomas
Last reply by Thomas P, -
- 2 followers
- 6 replies
- 358 views
How do I edit the "our picks"? I just have an enable toggle in the settings, but no where to remove or edit a promoted pick.
Last reply by FZ, -
- 2 followers
- 6 replies
- 377 views
Hello, I want to disable sending of some emails because we're sending too many emails right now. Is there any setting to control which default emails are sent to users?
Last reply by BomAle, -
- 1 follower
- 2 replies
- 259 views
I know this might be a stupid question and the option might be right there in my face but I just can't see it. I have a database with multiple categories and the URL for the records will have the categories name in it. I do not want this. How can I have my website display articles from my database as this: www.mywebsite.com/record-title instead of the way it is now, where the URL shows the category name such as this: www.mywebsite.com/category/record-title In other words, I want the URLs to all my records to have only the website and record title. Thanks in advance!
Last reply by opentype, -
- 7 replies
- 551 views
Hello folks, I'm a little confused here (maybe this is more for designers) I'm about to finish a dark theme, but, how to deal with this ugly thing? --> icons_hidpi ? Please, any trick? I've uploaded it here, but that's not the idea: applications/core/interface/ckeditor/ckeditor/skins/ips/ I hope I don't have to install another editor ? Thanks for any help. Cheers!
Last reply by Heosforo, -
- 2 followers
- 7 replies
- 367 views
I’m (very belatedly, I know!) trying to upgrade a small test forum before attempting to do so on my actual forum, from v.3.3.4 to v.4.3.3, and am having a problem even getting started with it. I go to /admin/upgrade and keep getting: “Some source files are not correct for the latest version. If you uploaded the files to your server manually, the process may have failed or not completed yet, or a new version may have been released since you downloaded. Download latest version from your client area and upload the files again in order to continue. If you are sure the files have been uploaded correctly, make sure the permissions are set correctly on them.” and i…
Last reply by Millipede, -
- 1 follower
- 0 replies
- 191 views
We've moved from IPS 3.4 to IC 4.3 and it's great but I have a query about PayPal and Commerce that I hope someone may be able to answer, namely: We had/have subscriptions running under v. 3.4 and they used the PayPal IPN code/URL to work at PayPal's site. Is this still needed with IC 4.3 Commerce and "Billing Agreements"? All's fine for new subs under 4.3 so far, but I'm thinking of the legacy subscriptions. Also, is the PayPal IPN URL still need at the PayPal site for product purchases? So far I've been unable to find a post/guide telling me the answer. Any info. much appreciated!
Last reply by PoC2, -
- 1 follower
- 4 replies
- 232 views
Hello, I have question about this option: As you can see there is no "copy" option to the rest of the forums. Is there any "easy" way to copy this value to other forums in few clicks❓
Last reply by DawPi, -
- 2 followers
- 9 replies
- 717 views
For the life of me I cannot figure out how to allow guests to submit tickets - where are the permissions for support tickets?
Last reply by AlexWright, -
- 3 followers
- 11 replies
- 505 views
I was hoping a bugfix for IPS 4.2 regarding CKEditor and mention but it's still a pain using Chrome. In developers console, we can see a lot of You really need to rework it imo.
Last reply by Florent Cadet, -
- 1 follower
- 6 replies
- 306 views
Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme I upgraded and the global template gets this error.
Last reply by TDBF, -
- 4 replies
- 332 views
Hi All, How can I put a nice footer like the one in this website ( invisioncommunity.com ) ? Where & What code do I need to place to get a responsive footer like this ? If possible, if you can share the footer code used here, I can make the changes and use a similar one. Also, how do I place Social Network images & links like the ones in this footer ? Note: I am using IPB 4.3.3 Thank You !
Last reply by TDBF, -
- 1 follower
- 3 replies
- 338 views
On either default theme or a purchased one, it seems nobody can see themselves "Online". Below is a screenshot, I have logged in and yet to see my name appear. Any ideas on a fix?
Last reply by cpehydra,
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