Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
-
-
- 1 follower
- 14 replies
- 900 views
I am getting a HTTP ERROR 500 and the page is down. From the server log I cann see: [20-Sep-2023 03:27:27 UTC] PHP Fatal error: Uncaught Error: Call to undefined function set_magic_quotes_runtime() in /home/nginx/domains/xxxxxx.com/public/initdata.php:382 Stack trace: #0 /home/nginx/domains/xxxxxx.com/public/showthread.php(28): require_once() #1 {main} thrown in /home/nginx/domains/xxxxxx.com/public/initdata.php on line 382 I tried the recovery mode solution: But but I still cannot see the a login page (HTTP ERROR 500) Is there any other suggestion to this?
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 326 views
Hello, I just renewed an old license and when I attempt to download the software with the converters I am getting an error (see screenshot). Can someone help?
Last reply by Marc, -
-
-
- 3 followers
- 5 replies
- 777 views
We recently removed all permissions from a parent forum (with several children forums) as a method of deprecation, without actually deleting the content. I'm noticing the content is still crawled by Google and shows up in searches (shows a 'You do not have permission to view this topic' message on the page). Is this something that will just take time for Google to know not to index, or do I have to delete the content / do something on the Invision side to prevent google from indexing it? Thanks!
Last reply by Marc, -
-
-
- 3 followers
- 3 replies
- 632 views
Why won't and can't enable the login form captcha? We recently fell victim to a brute force attack. Someone purchased leaked emails and passwords from somewhere. And launched an attack to check if there is a registration on our site with the same email and password. Why is there no option to enable captcha for the standard login form? Lock accounts doesn't help. The email and password verification request is just one.
Last reply by kalin, -
-
-
- 2 followers
- 5 replies
- 585 views
On one of my articles, all images disappeared. Instead it's showing the name of the images. Like this: All my other articles display their images as expected.
Last reply by The Old Man, -
-
- 2 followers
- 12 replies
- 2.4k views
Received this email, wherever this happens I’ve no idea what to reply with
Last reply by David N., -
-
- 2 followers
- 9 replies
- 1.1k views
All my guest users are experiencing an EX0 error when they attempt to access any forum page. Any idea why this might be happening? Example: https://www.letsgosharks.com/forums/ (they should be seeing my forum home page which displays an index of my forums): I'm running v 4.4.9 There was also an alert (that I suppressed and won't be able to see until tomorrow) which mentioned there were some tasks that were not running because they are run when users visit my site, and this was the case because I had low user count (my forums are seasonal). Not sure if this is contributing to this issue.
Last reply by thefeeder, -
-
-
- 1 follower
- 6 replies
- 556 views
Hi, How to disabled specifics cookies when visitor reject all?
Last reply by Lauren3, -
-
-
- 1 follower
- 1 reply
- 503 views
Hello, after user anonymization, the edit notice remains in posts with original username. It also occurs in mentions. Can you fix it please? 🤔
Last reply by Marc, -
-
-
- 2 followers
- 1 reply
- 451 views
The images that previously showed when creating a web app on a mobile device (for example saving the forum to home screen on an iPhone) or when saving to the bookmark favourites that previous appeared with my forum when on self hosting no longer appear, they were previously uploaded via FTP. Where within the admin section can I add these images? I can see favicon and share images which are there but not where to add the others. Thanks
Last reply by Marc, -
-
- 7 replies
- 991 views
Hi folks I still have a smf forum on another url (url X) that we now want to add to an existing IPS-forum (on url Z). When trying to convert this forum from external url, I cannot get it to accept the data provided: The details provided are not correct or the database is unavailable. So how to do this operation.... Can I backup my urlX database and build/add new database on urlZ, THEN convert and add threads to my existing forum?
Last reply by NAX, -
- 1 follower
- 1 reply
- 498 views
I know this feature is sadly going away in v5, but I feel compelled to report this bug anyway. I'm going to call it a bug because I run 2 separate communities, and both installations of Invision have this issue. When Replying to a Status Update, after hitting Submit, the button will fade and read "Saving..." and it will just hang eternally. You have to give it a few seconds to trust that it may have been submitted, and refresh the page in order to confirm that it has. It's actually been this way for years and I should have reported it earlier. But I kept forgetting about it until I started a 2nd community and noted the same behavior.
Last reply by Nathan Explosion, -
- 1 follower
- 6 replies
- 576 views
I have users experiencing random errors that I can't personally reproduce like this. I'm gathering more screen shots of the error, but I believe they all say the same thing. There are no errors in the error logs, and I use the site with the phone and computer without any issues.
Last reply by NorthGeorgiaWX, -
-
- 2 followers
- 5 replies
- 554 views
I get this error : 3C402/1 The server has been blocked due to too many failed requests with an incorrect key. Remove the servers IP Address from the Ban Filterslist, and it is recommended that any integrations be checked to ensure the proper key is being used. All previous integrations have been removed and the ban filter is huge, 13 pages, deleting it means doing it 1 by 1 as I didn't find another way to do it so it'll take a very long time.
Last reply by Marc, -
-
-
- 4 followers
- 16 replies
- 1.1k views
Hi Guys I could really do with some help urgently as my site has been overrun by spammers all morning. It's not something I have experienced at this level but it is out of hand at this point.
Last reply by Daniel F, -
-
-
- 1 follower
- 5 replies
- 510 views
Been experiencing this with several users, unsure how widespread it is. When I use 'Sign in as user' I see the error as well. We recently migrated to SaaS hosted, my best guess is that the affected users didn't validate their accounts prior to the migration. Can you create a ticket for me to help fix this and find all the affected users? Thanks!
Last reply by John Brezovec, -
-
- 1 follower
- 12 replies
- 860 views
I installed a plugin and once I went to try to use it the whole website basically deleted it's self because all pages are only showing a blank white page even the admin panel. So I have no access to my site. Please help!
Last reply by Jim M, -
-
- 1 follower
- 5 replies
- 619 views
new to this how to i acess this admincp thing ?
Last reply by Jim M, -
-
- 2 followers
- 2 replies
- 578 views
Hello Where is the setting in the ACP where i can set a member group to be shown in the @ feature ? I mean that when i type the @ there is a certain member group who doesnt show , the feature works fine for other member groups and i dont know why
Last reply by teraßyte, -
-
- 2 followers
- 5 replies
- 692 views
Hello, I have recently actived the Stripe payment gatway for subscriptions of my members. Now the first customer wanted to make a subscription which got registered at Stripe but the subsription was not proceded and marked as " nicht erfasst " . I contacted the Stripe support and they said all is fine and they think it's a problem with the webhook. Thats the translated message I got from them. Any help or suggestions ? I basicly need the payment gateways for " subscriptions " and it has to work automaticaly. Thanks for the help in forward.
Last reply by Jim M, -
-
Hello, I see loads of logs like this in the ACP: The datastore folder on the server has access set to 777. I am using the newest IPS version and Data Storage method is set to "File System". Changing it to MySQL Database caused additional errors: How to fix this?
Last reply by Marc, -
-
- 2 followers
- 3 replies
- 513 views
A general usability question: Is there a setting to allow/block a guest from accessing forum content? I see there is a setting which prevents posting until the user is signed into a registered account. All guests to my forum are seeing this (and I would like for un-signed in users to be able to see the content - as a means to entice them to register): I'm not sure if this is associated with an alert I'm seeing on processes not running because my forum volume is too low. I'm currently running v 4.4.9
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 692 views
Hey folks, Yet another classic 'how to' ask here, but as in the title, could anyone explain to me how to remove the cookies gdpr pop up from the forum? Reason is im trialing Ezoic ads and they require me to use their CMP instead. Id be most grateful if anyone can shed some light on this me... ☺️
Last reply by Marc, -
-
- 1 follower
- 1 reply
- 471 views
Coming from here: I cannot access that page, it says: You do not have permission to view this page How can I access that resource as it is our interest to extend some functionality through a custom application. Thanks! -- JP From The Tech Tribe.
Last reply by Miss_B, -
- 1 follower
- 5 replies
- 548 views
Hi there, is there a reason why on other machine like Mac, the editor icon is using "_hidpi" version? How can we change that? so it wont use that version? Thanks -Allan of team Nigel
Last reply by Nigel Moore,
-
Upcoming Events
-
Latest Blog Entries
-
