Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,917 topics in this forum
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- 1 follower
- 4 replies
- 538 views
Hi I have created a new database and created custom templates. Everything is okay apart from one thing. The category listing. Where the hell can I set the correct template? I created the default category listing and assigned that to my database, yet still the default categoryRow template is used. Can anyone help? Cheers John
Last reply by Songstuff, -
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- 4 followers
- 12 replies
- 1.3k views
Hello, today we upgraded to the latest release and immediately activated the "blocking disposable emails" feature. (btw, very good idea 😉) We did three tests with 10 minute or temporary email providers and in every case I was able to finish the registration and confirm my email address. Did I do anything wrong?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 558 views
Our admin CP has had the following error message for over a week (dated 9/11, it seems). The Run Now button fails because the task is in progress, and there is nothing in the log. Wondering how to fix this?
Last reply by Marc, -
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- 4 replies
- 849 views
We are getting "not accessible" errors for https://nationalbackexchange.org/forum Please advise/assist to resolve the issue. HERB
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 663 views
Hello. How to reproduce the error: 1) Create a new profile field with type Date. 2) Go to members search, select dates in this field and click to search.
Last reply by teraßyte, -
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- 3 followers
- 10 replies
- 1.9k views
I just published an article, and clicked "REQUEST INDEXING" yet Google still won't index it?
Last reply by David N., -
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- 1 follower
- 2 replies
- 552 views
I'm just trying to add DNS records for my third party email service but since I have the "Cloud Community" I can't touch my DNS? I tried to change my nameservers to CloudFlare and inherit the DNS records invision setup for me to keep my site up then add to the records, it worked, but then my site went down. So I guess invision is making sure I do DNS through them? What can I do? All I need is to add a simple DNS records for email. It shouldn't be this hard.
Last reply by Marc, -
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- 4 followers
- 5 replies
- 946 views
Hello, I am creating pages in folders and subfolders. I assumed that the breadcrumb should display the correct hierarchy once a folder is created. The URL is fine when a page is inside a page folder. However, when I open the page... the breadcrumb will NOT display the page folder as the URL does. .com/stocks/test is the URL Shouldn't the breadcrumb also be the same --> Home -> Stocks -> Test ? Thanks
Last reply by Marc, -
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- 1 follower
- 1 reply
- 350 views
my side recently keep happen very slow and keep getting "This community is temporarily unavailable" error. Every time visit a page in my site keep getting that error what happen of this ? it's bother me so many days already, and now even I tried to upload a screenshot also not able
Last reply by Marc, -
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- 1 follower
- 1 reply
- 438 views
Hi. I would like to use an MFA authorization code that gives the user access to the forum in other applications associated with the user's forum data - this is a game server. Does anyone know how to use this?
Last reply by teraßyte, -
- 1 follower
- 1 reply
- 497 views
I'm not sure whether this is a technical glitch or something I've not configured correctly. Notifications seem to be working flawlessly in boards and PMs, but if I follow an event (selecting both notifications and e-mails), I don't get anything. Is there somewhere to activate this outside of the personal notifications preferences? I'm using a tech admin account to test this, and here is what I have selected: Thanks for any suggestions!
Last reply by teraßyte, -
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- 2 followers
- 6 replies
- 866 views
At the top of my homepage/forumhome I have a block with new forum entries. If I (or other users) come back after some time, it still shows the old list. Only if we hit F5 it will update. It happens on mobile and Desktop, browser is chrome. You can find screenshots/examples here: https://www.fernstudium-infos.de/topic/20001-startseite-aktualisiert-sich-nicht-mehr/page/3/
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 353 views
Hello, i can't find anything related to purchases for analytics or google ads, im not sure if its even exists or not, but it would be perfect if we track that events for optimize more google ads on conversions. it tracks, sign ups, other activities but 0 purchase events.
Last reply by Driven 2 Services, -
- 1 follower
- 6 replies
- 936 views
Is it possible to make your RSS/Atom Feed Imports get updated automatically? As it stands you have to click the refresh button manually. I'm wondering if this can be automated somehow? I saw one app in the marketplace that seems to do this with the option of refreshing automatically, but it does not work with latest version of IPS. The other RSS features (for pages) do not import enough info like RSS/Atom Feed inside AdminCP does. Maybe somehow setup a cron to run it, but how, if that is possible?
Last reply by Adriano Faria, -
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- 1 follower
- 9 replies
- 742 views
My passwords were memorized by my browser. All of my saved passwords were erased for some unknown reason. My forum's is simply not sending the email with the password reset link (I checked my spam folder). The password reset email worked for this forum allowing me to post my request for help. I'm locked out of my forum is there another way for me to reset my own password?
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 854 views
Hey! Please view the video below. I feel it portrays the issue much better than I can describe with words. chrome_G4uEny2h0O.mp4 Basically, if you expand a quote and then expand a spoiler within that quote, it will break outside of the quote, and interfere with other elements. Any way to fix this?
Last reply by 3ventic, -
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- 1 follower
- 1 reply
- 460 views
I noticed an error in the Email Error Logs now. I got the following error (Error Logs) when I clicked on the resend link: Thank you.
Last reply by Marc, -
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- 1 follower
- 11 replies
- 1.2k views
Not sure I'm missing something. I enable Push: Then some time later, it requests to enable it again: It shows fine on ACP:
Last reply by Marc, -
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- 3 followers
- 11 replies
- 807 views
Hi, I'm a cloud engineer maintaining a large IPS forum with ~200k users. We've been using IP.Board since the early days, but we're needing to migrate our forum to a more modern server in order to keep it maintainable by our small team. We've looked into IPS cloud as a modernization option, but the current offering isn't viable for us. One of our requirements is that we need to be able to create members from our other internal microservices, and allow these members to login with oauth. At the moment, this isn't possible with the API, and requires direct access to the IPS MySQL database. So, in order to modernize our forums hosting infrastructure, we are movi…
Last reply by Marc, -
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- 2 followers
- 3 replies
- 650 views
Hi, This is causing me a lot of grief at the moment. Updating media files (usually PDFs), even old ones (> 6 months old), almost never results in the latest version being loaded on a subsequent refresh - even on other machines on other networks. This means I end up having to delete the original media file and re-upload it which causes more work (need to update the link in the code and re-upload that) broken links Are there any tricks to fooling the CDN to let go of the old version of the media file? I note that the _cb=1694742873 variable changes in the "media URL" reported by the admin control panel, so I would expect the new version to b…
Last reply by Marc, -
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- 1 follower
- 3 replies
- 494 views
My site has been cluggin' along today a few times and is basically unusable due to loading times every now and then. Just wondering if something is going on with the backend.
Last reply by Marc, -
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- 2 followers
- 29 replies
- 1.4k views
Pretty sure I have it configured correctly, but can't get it to show anything. Plenty of posts on my site, I've tried it as a sidebar block, as a page block, as a subforum block. Nothing ever appears. Current settings, 2 posts in the last 9999 minutes. Is there something else I'm missing to get it working?
Last reply by Clover13, -
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- 1 follower
- 4 replies
- 895 views
Extreme Beginner. How can I hide an Admin from the Staff Directory. I have a few members that are admins but I would only like to list one in the Staff Directory.
Last reply by Jim M, -
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- 6 replies
- 1.1k views
hi there, my board is not allowing user registration, plz solve this out.
Last reply by teraßyte, -
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- 2 followers
- 11 replies
- 781 views
I’m not sure what’s going on. It won’t let me put any information or any words in the description on my form or in my fourm description.
Last reply by DMGAMING, -
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