stu_m Posted November 12, 2021 Share Posted November 12, 2021 Does anyone else have an issue where if you quote someone using a mobile device then try and delete the quote its pretty much impossible to delete it from the editor? I can delete the text within the quote but not the quote box! This is happening in Chrome and on my forum as well as this one SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 15, 2021 Share Posted November 15, 2021 You dont seem to have said what mobile device you are using there. Please could you clarify? You should be able to click after the quote, then backspace to delete it SeNioR- 1 Link to comment Share on other sites More sharing options...
stu_m Posted January 2, 2022 Author Share Posted January 2, 2022 On 11/15/2021 at 7:57 AM, Marc Stridgen said: You dont seem to have said what mobile device you are using there. Please could you clarify? You should be able to click after the quote, then backspace to delete it Sorry seem to have missed this reply I am using a Samsung s20 fe so android I have a few people who have all complained about this issue all with different phone models and different browsers Deleting quotes and also trying to delete a use tag too Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 3, 2022 Share Posted January 3, 2022 (edited) I’m posting this from an iPhone right now. I quoted this message earlier and then the quoted text box. At that point I see a crosshairs option in the top left of the quoted text box. Click on it. At that point the entire box should be highlighted in a blue outline. Once you see that blue outline, then click delete. That will remove it for you. This works when I tested in both Safari and Chrome. Edited January 3, 2022 by Randy Calvert SeNioR- 1 Link to comment Share on other sites More sharing options...
Jim M Posted January 3, 2022 Share Posted January 3, 2022 18 hours ago, stu_m said: Sorry seem to have missed this reply I am using a Samsung s20 fe so android I have a few people who have all complained about this issue all with different phone models and different browsers Deleting quotes and also trying to delete a use tag too Is this on the latest release of our software and with all third party add-ons disabled (including editor plugins)? Is this something you're able to reproduce here on our community? Link to comment Share on other sites More sharing options...
stu_m Posted January 3, 2022 Author Share Posted January 3, 2022 Just now, Jim M said: Is this on the latest release of our software and with all third party add-ons disabled (including editor plugins)? Is this something you're able to reproduce here on our community? Yes yes and yes After I posted above I I tried it on here and I have the same issue I am using Chrome but its the same in firefox and ecosia Link to comment Share on other sites More sharing options...
Jim M Posted January 3, 2022 Share Posted January 3, 2022 2 minutes ago, stu_m said: Yes yes and yes After I posted above I I tried it on here and I have the same issue I am using Chrome but its the same in firefox and ecosia Thank you for answering. What version of Android are you running? Link to comment Share on other sites More sharing options...
stu_m Posted January 3, 2022 Author Share Posted January 3, 2022 I made this video last night If you press delete it just deletes the text in the quote box then it will close the keyboard and keeps closing the keyboard https://photos.app.goo.gl/fiQgh6JzjQfsEuqR6 1 minute ago, Jim M said: Thank you for answering. What version of Android are you running? Android 11 @Jim M I have just found the issue I believe! I use swiftkey keyboard on my phone and I have just changed it to the Samsung one and all worked fine Link to comment Share on other sites More sharing options...
Jim M Posted January 3, 2022 Share Posted January 3, 2022 2 hours ago, stu_m said: I use swiftkey keyboard on my phone and I have just changed it to the Samsung one and all worked fine A third party keyboard may cause an issue, yes. I also am unable to reproduce this with the built-in keyboard. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted January 3, 2022 Share Posted January 3, 2022 26 minutes ago, Jim M said: A third party keyboard may cause an issue, yes. I also am unable to reproduce this with the built-in keyboard. Gboard, the default keyboard on a OnePlus 8, produces this after tapping the + on a quote and then tapping the delete key: Always has, and I'm not bothered to enter into the game of chance to get it resolved. Link to comment Share on other sites More sharing options...
stu_m Posted January 3, 2022 Author Share Posted January 3, 2022 1 hour ago, Jim M said: A third party keyboard may cause an issue, yes. I also am unable to reproduce this with the built-in keyboard. Yes the built-in Samsung keyboard works fine but any other keyboard doesn't Link to comment Share on other sites More sharing options...
SeNioR- Posted January 4, 2022 Share Posted January 4, 2022 (edited) 17 hours ago, Jim M said: A third party keyboard may cause an issue, yes. No. This is a CKEditor bug and it occurs from the beginning! And you probably know it well because it has been reported more than once. 😉 It is the same with user mentions, you cannot delete them either. And another bug is with emoji, if we add an emoji and a new line, then the emoji is just pressed onto the icon, but we can no longer remove it or return to the line above. I've tested it on many browsers and mobile devices and it's always the same. The only thing left for us to do is wait for CKEditor v5. Maybe in 4.7.0? Edited January 4, 2022 by SeNioR- Link to comment Share on other sites More sharing options...
Dll Posted January 4, 2022 Share Posted January 4, 2022 Yes, this has been an issue for years. I've seen it reported countless times. Wouldn't it be useful to have a bug tracker for this type of thing.... SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 4, 2022 Share Posted January 4, 2022 16 minutes ago, Dll said: Yes, this has been an issue for years. I've seen it reported countless times. Wouldn't it be useful to have a bug tracker for this type of thing.... We do have a bug tracker Dll and SeNioR- 2 Link to comment Share on other sites More sharing options...
stu_m Posted January 4, 2022 Author Share Posted January 4, 2022 So is there a solution to this issue or is it for CKEditor to solve? I have numerous complaints about it me included and it makes for a rather frustrating user experience Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 5, 2022 Share Posted January 5, 2022 It is very likely the issue there is with ckeditor, however our devs have been looped into this, so will respond once its reached. I do need to point out however, we would only generally support stock items. If you are adding 3rd party items to your mobile, there is only so much we can do to support these. Link to comment Share on other sites More sharing options...
Management Matt Posted January 13, 2022 Management Share Posted January 13, 2022 This issue is in our tracker. It's quite complex based on the editor we use, but we are aware of it. stu_m and SeNioR- 1 1 Link to comment Share on other sites More sharing options...
AtariAge Posted August 13, 2022 Share Posted August 13, 2022 Just curious if there's been any movement on this? My forum is now updated to 4.7.1 (from 4.4.x), and I'm having users report that this is still an issue. I'm glad to see I can delete quote boxes on my iPhone using the stock Safari browser, but it seems some people with Android devices are still having issues. Thank you, ..Al SeNioR- 1 Link to comment Share on other sites More sharing options...
Ryan Ashbrook Posted September 19, 2022 Share Posted September 19, 2022 Unfortunately, no - the problem actually lies within CKEditor itself. We have reported the issue to them (multiple times, actually) however they have never resolved the problem. SeNioR- 1 Link to comment Share on other sites More sharing options...
Fulvio Di Stefano Posted November 7, 2023 Share Posted November 7, 2023 one year later...stil no solutions ? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 7, 2023 Share Posted November 7, 2023 21 minutes ago, Fulvio Di Stefano said: one year later...stil no solutions ? As mentioned above, this is actually a problem in CKEditor itself. I've just taken a look at the issues reported, and they are actually still open issues. Link to comment Share on other sites More sharing options...
Joel R Posted November 7, 2023 Share Posted November 7, 2023 (edited) 3 hours ago, Fulvio Di Stefano said: one year later...stil no solutions ? Glad to see I'm not the only one. I've abandoned hundreds of posts on my community on mobile because I haven't been able to delete quotes. Edited November 7, 2023 by Joel R SeNioR- and Dll 1 1 Link to comment Share on other sites More sharing options...
AtariAge Posted November 7, 2023 Share Posted November 7, 2023 Yeah, it's pretty ridiculous that this hasn't been fixed in CKEditor. It's also very difficult sometimes to split a quote in the editor on desktop (probably mobile as well). That is, you can often hit "return" as many times as you'd like, and it doesn't split the quote into two. This is much more annoying to me than the inability to delete a quote on a mobile device, since I mostly interact with forums on my computer. Link to comment Share on other sites More sharing options...
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