georgebkk Posted November 11, 2023 Share Posted November 11, 2023 I have the same problem, many members are not getting all notifications, but they get some of them. Has this to do with the system doesn't create notifications if the user is online or active in the thread in question? Please advise. Link to comment Share on other sites More sharing options...
Jim M Posted November 11, 2023 Share Posted November 11, 2023 9 hours ago, georgebkk said: Has this to do with the system doesn't create notifications if the user is online or active in the thread in question? To confirm, are you talking about push notifications as the OP was or are you talking about email or inline notifications? Email notifications would not send if the user is online. Link to comment Share on other sites More sharing options...
georgebkk Posted November 11, 2023 Author Share Posted November 11, 2023 I mean inline notifications, thanks! Link to comment Share on other sites More sharing options...
Jim M Posted November 11, 2023 Share Posted November 11, 2023 I have created a separate topic for you as this is slightly different. Do you have an example user and content item that the user is expecting to get a notification for? We can then research what is happening as it could be a multitude of things 🙂 Link to comment Share on other sites More sharing options...
georgebkk Posted November 11, 2023 Author Share Posted November 11, 2023 Yes I have a few member reports: https://aseannow.com/topic/1311501-when-are-notifications-expected-to-be-fixed/ https://aseannow.com/topic/1310919-notifications-still-missing-maybe-why-forum-is-quiet/ Link to comment Share on other sites More sharing options...
Jim M Posted November 11, 2023 Share Posted November 11, 2023 Please provide URLs to those topics they are referring to. Please note that following a forum will not mean that the user is following the topic. If they are expecting notifications for replies to a topic and not following it, they will need to follow the topic. Link to comment Share on other sites More sharing options...
georgebkk Posted November 11, 2023 Author Share Posted November 11, 2023 Here is a topic the OP don't get inline notifications: https://aseannow.com/topic/1134505-diary-of-a-farang-in-isaan/ More links coming asap. Link to comment Share on other sites More sharing options...
georgebkk Posted November 12, 2023 Author Share Posted November 12, 2023 Here is another topic which doesn't generate notifications: https://aseannow.com/topic/1310893-fun-at-jomtiem-immigration/ Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 13, 2023 Share Posted November 13, 2023 In the first instance, please upgrade your site to the latest release and disable any 3rd party items. Once you have done this, please test again. I note you do have items there that interact with notifications Link to comment Share on other sites More sharing options...
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