TheAccountant Posted November 9, 2023 Share Posted November 9, 2023 Hello, I have my community on cloud version, and because I changed DNS settings of my domain to match yours I can not edit records of MX for my email server. According to support of my hosting provider, the MX records of the domain ichancycommunity.com should be changed from your side to: Link to comment Share on other sites More sharing options...
Solution Jim M Posted November 9, 2023 Solution Share Posted November 9, 2023 I have moved this to a ticket so we can better assist you. Please be sure to raise these kinds of requests as a ticket in the Client Area in the future so these can stay more private. TheAccountant 1 Link to comment Share on other sites More sharing options...
TheAccountant Posted November 9, 2023 Author Share Posted November 9, 2023 Sorry, I didn't find a link to support or tickets. Could you please provide me with it. Thank you. Link to comment Share on other sites More sharing options...
Jim M Posted November 9, 2023 Share Posted November 9, 2023 40 minutes ago, TheAccountant said: Sorry, I didn't find a link to support or tickets. Could you please provide me with it. Thank you. Email Support can be access for Cloud customers by going to Client Area -> Manage Purchases -> click your package -> Support. Once a ticket has been opened, communication will be through your email. TheAccountant 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2023 Share Posted November 10, 2023 Just to let you know, my colleague added those MX records you sent over Link to comment Share on other sites More sharing options...
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