Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Security Flaw Allowing Unauthorized Access to User Accounts
- Last reply by fmro,
23,005 topics in this forum
-
- 1 reply
- 287 views
I just uploaded the forum for install it on my host.
Last reply by Adlago, -
- 1 follower
- 8 replies
- 458 views
I have IPS 4.3.6 on two sites. Today I decided to upgrade my much smaller site to 4.4. I have no plugins and only one application - Auto Welcome - and I upgraded it to a 4.4 compatible version. Then I uploaded all of the 4.4 files. I hit up /acp_dir/upgrade/. Error 500. I tried /acp_dir/. 500. I tried the site itself: Error 500. Looking at /uploads/logs/ I see this: Sun, 24 Feb 2019 19:33:38 +0000 ParseError: syntax error, unexpected '?', expecting variable (T_VARIABLE) (0) #0 [internal function]: IPS\IPS::autoloader('IPS\\Request') #1 /var/www/vhosts/evolvr.com/httpdocs/system/Dispatcher/Front.php(394): spl_autoload_call('IPS\\Request') #2 /var/www/vho…
Last reply by iacas, -
- 3 followers
- 14 replies
- 485 views
Hey everyone The "Who's Online" feature, has stopped working. I can only see myself online and users can only see themselves online too. The core feature is set to everyone in the applications, and it hasn't been touched. This only started to not work yesterday. Can anyone help me or point me in the right direction? I've attached some screenshots of the problem. (Yes the software is up to date and I am hosting with Invision Community) Thanks
Last reply by KIKI_, -
- 3 replies
- 324 views
Hello I have a question about a Forum that is set for Questions. Right now if someone has "voted" for a question, it appears at the top of the list. Will that always be there? And is there a way to have it so that it is not always pinned up there? (I don't seem to be able to find such a setting). Thank you
Last reply by Black Tiger, -
- 1 reply
- 257 views
Hello. I've seen if I create a new database for a new Invision installation, it will be in the utf8mb4_unicode_ci characterset. However when looking in phpmyadmin the database default characterset at the bottom is still at latin1_swedish_ci and I don't know if that is a good thing, I don't want to get a mixed up database later on. This is an example: Do I need to change this latin1 to utf8mb4 and if yes, how can I do this?
Last reply by bfarber, -
- 2 followers
- 8 replies
- 420 views
I'm trying to figure out what is causing posting to be slow on my forum. Right now some posts go through fine, and some take a few seconds to several minutes to complete. No data is ever lost, but since some of the actions can take upward of six minutes, it's become something of an issue. Here is the background: Recently moved to a new server. Does not appear to be a load issue since CPU rarely gets above 30%, bandwidth rarely gets above 1Mbps, and disk (SSD) is negligible. It's a dedicated server, not shared with any other site. Runs Ubuntu 16 Affects any kind of posting function - posting messages, flagging a user spammer, person…
Last reply by bfarber, -
- 1 follower
- 8 replies
- 328 views
Hello im going to use the File system for anther think so i need to remove the Download File so when someone gonna View the File there is nothing showing Download File. so any options for this ?
Last reply by bfarber, -
- 1 follower
- 1 reply
- 246 views
Hi guys, Wondering if any of you very helpful people would be able to help me with this. The payment method used below is stripe, but I guess these emails are generic for other payment The problem is that when someone is sent a renewal invoice and payment has gone through, and when someone is sent a renewal invoice that failed because payment couldn't be made the same email subject is used, with the word "RENEW:" at the beginning, if someone doesn't open the email, at first glance it just looks like their renewal has happened, they are unaware it has failed. How can I change the email subject for emails where payment for renewal fails? This happens more often …
Last reply by bfarber, -
- 2 followers
- 6 replies
- 684 views
An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support. I've bought your product 1h ago . I've used the key in a locahost to test it, and now I'm trying to implement it in my web hosting I can't use they key cause it's duplicated
Last reply by opentype, -
- 1 follower
- 2 replies
- 726 views
Hey everyone, Just wondering the best way to get in and change my password as I've been locked out due to an apparent password change. I'm not really sure how this happened but I'm guessing some kind of hack? I am currently logged in to my forum I just can't get into the Admin CP. I haven't had to deal with this in a long long time. Should I be going into my db and updating my password in there? Any help is greatly appreciated. Thanks :)
Last reply by opentype, -
- 0 replies
- 221 views
Is it possible to change the order of the fields that are filled out during registration? For example, if I wanted to put email address above display name? Or if I added a custom field and wanted to put it first rather than last? Thanks.
Last reply by cpinc, -
- 1 follower
- 3 replies
- 252 views
Good day folks, I would like to delete an entire range of pages within a topic. We have non forum related content such as a "Free For All" that gets rather long and takes up server space, which is at a premium for us right. So in order to free up server space, I am deleting the huge ongoing topics, but only the pages in between the first and last, in order to leave some context to the topic started. Here is a screen shot of what I am talking about; Those pages are for one ongoing topic, it's just a fun topic our members have started and we need to prune it down to just the first and last page, so I want to keep page 1 and page 224, and delete all pages in b…
Last reply by JohnCourt, -
- 3 replies
- 1.2k views
How do i go about changing this so its not dangerous? Dangerous PHP Functions Enabled Some functions are enabled on your server which have the potential to cause serious damage to your community or server. If you are in a shared hosting environment, some of these functions may bypass the restrictions which prevent one account on the server affecting another. Their presence also increases the amount of damage that could be caused if your AdminCP is compromised. Since Invision Community, and most other web applications do not use these functions, we recommend disabling them on your server, at least within the directory that your community is instal…
Last reply by Black Tiger, -
- 2 replies
- 314 views
UP!
Last reply by Remorse, -
- 2 followers
- 4 replies
- 332 views
Hello. I am just wondering whether or not I would be subject to paying a fee to change my license URL this Tuesday from a subdomain from my host to an actual domain name. In a ticket, I had open recently regarding an issue activating my license on 3.1.4 before making a clean install to 3.4.7 (my preference to use 3.4.x), @Mark H changed my license URL for me as it was set to an old domain name, does this reflect my one time free URL change?
Last reply by Nathan Explosion, -
- 0 replies
- 245 views
I upgraded to 4.4.0 recently, and added the downloads addon, no i am unable to log in. I get no error, the page just refreshes and nothing, I think it is logging me in, but i get none of the options that i have, it still asks me to login or sign up. Is there a way of fixing this?
Last reply by dano99, -
- 2 followers
- 5 replies
- 356 views
Hi all, How can I add Sign Up link or widget to this screen? Thanks for your help
Last reply by Adriano Faria, -
- 3 replies
- 441 views
Hey guys, I upgraded our forum a while back from 3.4.5 to 4.3.5. Everything seemed fine for the most part, but any time a profile gets edited by someone that isn't just a regular member they get the following error: "Forbidden You don't have permission to access /forums/index.php on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request." From what I can tell there isn't a permission difference between the member groups that should cause it, and we've got a barebones version of 4.3.5 set up as a test installation that things seem to work fine on, so I'm sort of at a loss as to what the is…
Last reply by AndyF, -
- 0 replies
- 285 views
I set up an RSS feed that pulls articles from an external RSS feed into a forum. This is all working great but it pulls in the full text and I only want to show an excerpt summary like the first 100 words. I checked the settings but can't find anything where I can change that. Any suggestions or ideas? I am looking for something similar what you can do in Wordpress:
Last reply by NordWulf, -
- 2 followers
- 4 replies
- 352 views
We're experiencing an issue where, after upgrading from 4.3 to 4.4, clicking on a topic always takes you to the first page of the topic, regardless of whether you click on a page number, or on the new posts icon. This happens with a brand new, fresh theme, so it doesn't appear to be the result of any theme customizations. Anyone seen this behavior before or have any ideas what it might be? I tried replacing all the files in /system and /applications with freshly downloaded versions, no luck.
Last reply by vbnautilus, -
- 2 followers
- 3 replies
- 652 views
Hi, im asking this on support, but im waiting for anserw, maybe community can help. I migrate from vbulletin with dbseo firendly urls. Support says that i need standar URLs to converters to work. Now i have standar urls in vbulletin, so the question is, i have to remigrate all data? I do a test remigrating only forums, and subforums urls still not working
Last reply by Stuart Silvester, -
- 0 replies
- 248 views
How should these be set up in search engine optimization > add meta tags I've noticed for years I've had them all under my Page Address and then * in the box, meaning they are showing on ALL pages. I was thinking I did that wrong. Should it be a / in the box so it just appears on the home page? I've noticed with the *, all the description and keywords stay the same, no matter what topic you are in. When I changed to / the description updates to the topic when inside a topic, but, keywords are nowhere to be seen apart from on the home page. If under the * (ALL PAGES) setting the keywords appear in topics too.
Last reply by marklcfc, -
- 5 replies
- 308 views
Look at the attached video, thanks. error.mp4
Last reply by EnzoC, -
- 2 followers
- 0 replies
- 251 views
Patreon is good, but not awesome: amongst its many limitations, the worst one is that new patrons can basically download all your stuff since the very moment they join. It'd be awesome if each new member could get some free points every week (or month) and use them to download some items, but not all. Translated to ipb: I'd like to create a subforum where all threads are closed, but members can open them by paying points. (kind of "pay to open a locked thread, but more flexible) The admin can give away xx points every week or month, and each member can use it as he/she wishes to open the threads they want. I believe this can be done using "downloads", but the p…
Last reply by Telemacus2, -
- 1 follower
- 2 replies
- 247 views
Hello! My vBulletin forum was at site.com/forum and now I am migrating. I now install IPS at site.com/forum and converting old vBulletin to IPS. At this stage all OK and there are redirects out of the box. After few months, when search engines will index all forum I want to move IPS to site.com/ and install Pages app and make it default to show forum content at front page site.com/. But I find out now that if I make Pages default app - forum link becomes /forums which is already different URL. The question is - can I somehow change that default link from /forums to /forum? Thanks!
Last reply by Meddysong,
-
Upcoming Events
-
Latest Blog Entries
-
