Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted February 23, 20195 yr Hey everyone The "Who's Online" feature, has stopped working. I can only see myself online and users can only see themselves online too. The core feature is set to everyone in the applications, and it hasn't been touched. This only started to not work yesterday. Can anyone help me or point me in the right direction? I've attached some screenshots of the problem. (Yes the software is up to date and I am hosting with Invision Community) Thanks
February 23, 20195 yr I would try with a stock theme to rule out theme issues and if that doesn’t help, open a support ticket.
February 23, 20195 yr Author Hey, This happens on the default theme as well, with all plugins disabled too.
February 23, 20195 yr Author I've contacted support yesterday but no response yet. Really annoying for me to not fix it, must be a fault on their end.
February 23, 20195 yr 1 hour ago, Kieran Harvey said: I've contacted support yesterday but no response yet. Really annoying for me to not fix it, must be a fault on their end. Must be? Just give them a day or two. It’s the weekend after all and it’s not like your board is inaccessible or anything. If it bothers you to see no activity, I would just remove the widget until support can check it out.
February 25, 20195 yr Author Still had not any replies over the weekend or today, despite this being a problem still. Wondering if anyone has encountered or could help further here? Thanks
February 25, 20195 yr Author @Aiwa could you point me in the direction where to find that? Thanks for the help too. This is hosted with Invision Community if that helps.
February 25, 20195 yr You won't have access to check the DB directly, you'll need to wait for IPS hosting support I'm afraid.
February 25, 20195 yr Author I've never had to wait 72+ hours for a response and they seem to be ignoring the issue. Considering I was the one alerting them to 29+ outages since last week. Terrible service so far really.
February 25, 20195 yr 1 minute ago, KIKI_ said: I've never had to wait 72+ hours for a response and they seem to be ignoring the issue. Considering I was the one alerting them to 29+ outages since last week. Terrible service so far really. Could be they have alot on their plate with the weekend CiC issues and probably loads of 4.4 tickets. I've never known them to ignore anything and I have asked them some dumb stuff
February 25, 20195 yr Author Well, I just got a reply. They confirmed its a bug in their latest update and hope to have a fix for it soon.
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