Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Gallery Uploads Issue
- Last reply by Jim M,
23,005 topics in this forum
-
- 1 follower
- 4 replies
- 273 views
Hello, how we can place the Messenger direct link in forum area or in Pages area?
Last reply by kmk, -
- 1 follower
- 0 replies
- 256 views
I have database on a page with store records in the database directly. How I can hide or remove the page title block?
Last reply by kmk, -
- 3 followers
- 3 replies
- 479 views
what can i do to up speed my site?
Last reply by greek_parea, -
- 1 reply
- 335 views
I use WordPress with Invision Power Board but I would like to change my home page. I have the installation of WordPress in the main directory / and the installation of Invision Power Board in the subdirectory /invision/. Until now I have left the WordPress installation htaccess intact, which sets the WordPress index.php as the Home page. But now I would like to change the home page and choose as the Home page the Invision Power Board address, which is located in the / invision / subdirectory. I changed the .htaccess to set the home page in the invision subdirectory. This is the modified htaccess: #Alternate default index page DirectoryIndex invision/index.php …
Last reply by VladTheGreat, -
- 1 reply
- 294 views
This might be a simple question, but is there a robots.txt file on the cloud hosted sites? If so, how do I edit? If not, how do I add one? Looked through the discussions, but did not find this online. I'm asking, as I'm trying to SEO optimize my new site, and this warning keeps showing up - Thanks -
Last reply by Marc, -
- 1 follower
- 5 replies
- 264 views
I'm setting up the Downloads app for the first time. I have a question about file versions: Is it possible to delete a single version of a file without deleting the entire entry? I don't see an obvious way to do so. Under "File Actions" there is a "Delete" link, but that actually deletes the entire entry, which I certainly don't want to do (I already tried this). Thanks in advance for shedding light on this. ..Al
Last reply by AtariAge, -
- 2 replies
- 290 views
I've been trying to figure how to when I create a forum, that redirects to an external site - how to make it open in a new window? Any ideas on how to do this? - thanks in advance! The option is in the Forums, Type: Redirect. Redirect Redirects users to another location when clicked on.
Last reply by interfx, -
- 2 followers
- 8 replies
- 435 views
I am getting extremely aggravated as I have never encountered this when using other forum software. Every registration validation email ends up in the members SPAM folder, the IP is not blacklisted, I have my DKIM and SPF records in place, reverse DNS...nothing helps. Any thoughts, I know there must be someone on here who can help me out. Thanks in advance everyone!!
Last reply by Sovereign Grace Singles, -
- 1 follower
- 4 replies
- 336 views
What's the best method to restore a 1 to 2 gig database? I know there can be a timeout issue with Phpmyadmin. Thanks!
Last reply by jucs, -
- 1 reply
- 281 views
Hi Gang I had about 20K posts archived. The fact that they were not searchable was a pain in the hoop.... so I changed settings and selected to restore the topics.... well, now the posts don't show as archived using the admin tool, but in the topic view they are still archived! Grrr. Any suggestions? Is there an alternative way to unarchive topics? Cheers John
Last reply by ftl001_merged, -
- 1 follower
- 0 replies
- 306 views
Hello, I am requesting if someone can build me a small plugin for whatever cost it takes (PayPal). The role of the plugin is to allow members to have a small panel where they can switch their primary rank with the secondary ranks. So for example if I had the ranks: Members > Donator > Gambler > Supporter and Supporter being as my primary rank, I want it so you can switch the Supporter primary rank with any of the secondary ranks I choose such as Gambler. This will make my primary rank Gambler, and my secondary rank Supporter, including the other ones I already have. Let me know :)
Last reply by Rashed Ahmed, -
- 1 follower
- 8 replies
- 306 views
I would like use Pages to build a students records management: 1. Groups with differents levels of access. A. Admission group. B. Academic group. C. Administration group. D. Parents group. E. Students group. A. Admission, create student record that contains student basic information. B. Academic group, from teachers add notes, evaluation and differents tests results, e.g. math, chemical, grammar etc. C. Administration group, add accounting information, payments and debts ect. D. Parents group, this group need to see contents or students information that are place or permitted by others groups, e.g. teachers evaluation, tests resu…
Last reply by kmk, -
- 1 follower
- 3 replies
- 274 views
Just been rummaging around google webmaster and spotted a few errors on the 'product' section. Presumably these are items that are shown at the top of google as products when someone performs a search. Are these errors below fixable within the store or does the software need some improvements to get our items showing as rich data/products? If the former, i'd appreciate any guidance, thanks.
Last reply by bfarber, -
- 1 follower
- 2 replies
- 325 views
I guess Support wont address this through a low priority ticket, even though it's not a third party Theme download, but is basic IPS Appearance functions. Posted this in Theme Assistance Forum but no takers. Pretty simple I think. In my admincp/appearance/themes and in my frontend default theme. I can't seem to find the text field to change the color of the text in the title bars in the sidebar content: POPULAR NOW, UPCOMING EVENTS, MEMBER STATISTICS, etc., etc. As is, they are set to a color that is almost impossible to read in the darker colored bar, and I want them white. Can anyone direct me to exactly where I can change that particular text? Thanks in …
Last reply by Allen Bradford, -
- 0 replies
- 207 views
using 4.4 and default theme, I was wondering what I would have to add / edit / change to make new post notification stand out more? or even just change the color to red for new posts?
Last reply by Toatasi Io, -
- 1 reply
- 264 views
I have just updated our community to 4.4 & everything appears to be working apart from Reactions. I know it's a minor thing but I'd like it to work! So when someone tries to use a reaction we get the message "Sorry, there was a problem reacting to this content" with an OK box to clear. All groups have permission to use reactions, and I've even tried disabling reactions completely & then re-enabling them, but it hasn't made a difference. Anyone got any ideas or should I open a support ticket?
Last reply by Marc, -
- 2 followers
- 1 reply
- 242 views
Hello, recently I found the Gift Card feature, there any explanation about this feature implemented reason? or something I have to know to take the advantage of it?
Last reply by kmk, -
- 3 replies
- 318 views
The ACP error logs in my live site is accumulating this error. It is the result of using the " I accept " link in the terms of service confirmation bar to Guests. For text to show I use "cookies". In my Guest visitor tests, I can not reproduce this error - The "I accept" function works correctly. When reviewing the IP for Guests - all logs are from bot machines. Any idea where to look for this error, or is this a bug?
Last reply by Adlago, -
- 2 followers
- 1 reply
- 239 views
I can see the Publish field with Allow Comments/Reviews Disabled, Why I can see comments and reviews available in a record??
Last reply by opentype, -
- 3 replies
- 300 views
I'm not able to download images in the gallery. Even as an admin. Yet I cannot find any permissions setting to change that. Is there anything I can do? I want everyone to be able to download them.
Last reply by Dominyka, -
- 1 follower
- 3 replies
- 302 views
Has anyone every encounter the issue, duplicate username and email address on registration?
Last reply by bfarber, -
- 3 followers
- 5 replies
- 566 views
Hi guys I have an odd problem on my site. Default avatars have disappeared. This seemed to be the default IPS ones as far as I can tell. I have had my developer look into it as initially we believed it to me an AWS issue. The avatars in question all have a structure like this F_member_56164.png However it hasn't seemed to effect all of them. Some are still showing. Any ideas why this would be happening? This started 3 days ago and to my knowledge no changes have been made on the site in that time that could effect this.
Last reply by Steve Bullman, -
- 3 followers
- 8 replies
- 338 views
I just did a fresh test installation of IPS 4.3.2 (localhost, XAMPP), no plugins, default theme, everything as is. Now I wanted to do some testing regarding translations, so I created a new language in the AdminCP (By the way: Is there no way to enter the Locale manually anymore? For example "en-US" or "en_US"? All I can do is choose a country name...). When I go to the frontend and open the default calendar page, the calendar shows up. However, when I change the language to the new one via the menu in the footer (no translation done yet), it instantly shows the following error on the calendar page: "The date you requested appears to be invalid" When I switch the lan…
Last reply by ibaker, -
- 1 follower
- 6 replies
- 349 views
Has anyone created Apache mod_rewrite rules to convert Invision 3.4.x forum links to 4.x? I just moved my forum recently from 3.4.x to 4.4.4, and it seems quite a few old links no longer work. Links to specific threads, posts, conversations, and links to specific forums don't seem to work, for instance. I'm sure others are broken as well, but those would be the big ones I'm most concerned with. Which is bad, since there are thousands of external links to my forum, not to mention many tens of thousands of internal links within the forum. Would be really nice to have those links properly redirected with a 301 redirect (permanently changed). Thanks, ..Al
Last reply by AtariAge, -
- 2 replies
- 285 views
How can I install this on my webhost ? I buyed the Cloud 65 SUPER. And I really need help with this.
Last reply by Jim M,