Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- I can't connect to Redis
- Last reply by Joey_M,
22,928 topics in this forum
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- 1 reply
- 517 views
Since launching my site more than 10 years ago, I've always had Data Storage Method set as File System. I want to enable Redis cache but it looks like if I do that it will also change my Data Storage Method. Will that cause issues with all my existing files?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 255 views
I would like to remove the shading behind the camera icon? Can anybody help me with this? Here is the code in the template-- <a href="{$topic->url()->setQueryString( array( 'do' => 'topicAttachments', 'tid' => $topic->tid ) )}" data-ipsDialog data-ipsdialog-title='{lang="topicattachments_title"}'> <div class="ipsPromote ipsButton ipsButton_light ipsButton_verySmall ipsButton_link"> <div class="ipsPromote_icon ipsSocial_internal"> <img src="{resource="custom/attachicon.png" app="core" location="custom"}" /> </div> <span class="ipsPromoteText"> {lang="topicAttachmentsNr" plu…
Last reply by Genestoy, -
- 1 follower
- 1 reply
- 225 views
Hello, there is any option that enable or disable mobile view of sidebar on page? I have one but don't show in mobile view.
Last reply by Adlago, -
- 2 followers
- 4 replies
- 345 views
Is there no way for a member to select their timezone when they are visiting a board in a different country ? or is there a MOD that can be used to allow them to change their timezone so they can view the board in their own timezone setting ?
Last reply by legionaire, -
- 2 replies
- 370 views
I'm sorry for that stupid question. We want to upload 6 MB video in our media for using as a background for landing page. But the media only allow 5MB max Can somebody say where I can increase this limit? My nginx client_max_body_size set to 50M, php values post_max_size and upload_max_filesize set to 51M both. The admin group settings have no any file limits. The public area shows 50MB limit correctly. Thank you
Last reply by Numbered, -
- 2 replies
- 233 views
When someone buys something on our website, I would like to send a follow up email about a week later. Is there an automated way to do this? Anyone have success with any plugin? In a past community we used to use this plugin, but it's now for some reason not available for purchase:
Last reply by Dominyka, -
- 1 follower
- 3 replies
- 333 views
I'm trying to change the title of my IP.Downloads application to "Premium Members" and I use to know how to do it, but either it's changed or I've been gone for so long I just forgot how to do it. Can anyone help me with that?
Last reply by IBTheme, -
- 1 follower
- 1 reply
- 224 views
In Spain, data format is DD/MM/YY When I use the bulk mail with ACP in english language, If i select, for example: January 1, 2019 - October 2, 2019 the format is MM/DD/YY And select 1879 users. When I use the bulk mail with ACP in Spanish language, If i select the same date: January 1, 2019 - October 2, 2019 the format is DD/MM/YY But select 385 users. To be correct I must change 02/10/19 (DD/MM/YY) to 10/02/19 (MM/DD/YY) manually. Obviously, the format in Spanish is misapplied and select users incorrectly
Last reply by bfarber, -
- 1 follower
- 3 replies
- 388 views
I have this warning on one of my forums and have no clue how to remove it. Any help here?
Last reply by Mark H, -
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- 1 follower
- 2 replies
- 306 views
Hello all, I've been experiencing on my community certain random loading problems for a while. It seems that when a connected member visit the website after not being there for a while (less than a hour would be enough), the first page to load is very long to charge. Very long means up to 20 seconds. Then, the following pages charge correctly (2/3s). Anonymous users does not seem to have the problem (opening in a different browser with private navigation goes correctly) The templates are cached on the disk, so are the widgets. browser leverage cache is active. If not a caching problem, could there may be some troubles with session actualization from IPS? Ha…
Last reply by Florent Bouillon, -
- 0 replies
- 244 views
The user states: It looks like they have an expired invoice from June 12. I am guessing that their credit card numbers changed, invoice expired without being renewed, and now they are blocked from purchasing the item with a new CC.
Last reply by Interferon, -
- 1 reply
- 323 views
Hi can someone help me please, on mobile the bottom of my posts look like they are outside the container/line, like where it says quote, edit, etc. It looks fine on desktop. See attached file. I am using the default template with a slider, on 4.4. If there is a code fix or anything please let me know. Thanks.
Last reply by Staralfur, -
- 1 follower
- 4 replies
- 256 views
Hi all, Anyone else having issues with IPS seemingly not accepting new API tokens from Mapbox? Nothing mentioned in my logs. I've tried it on 3 separate communities and every AdminCP refuses to save the API key, stating "That API key is not valid". Thank you. v4.4.6 btw!
Last reply by bfarber, -
- 0 replies
- 213 views
Hello, i need help. I want to know how i print (echo) a string on my theme. I want to make a better SEO for my games forum, how i do that? Example: Tags Page. We have a title for any tag, but i want to repeat this term. Example: *TAG* Forum | *TAG* Brazil | *TAG* Support. This feature will help a lot of please a create a better SEO.
Last reply by 403 - Forbiddeen, -
- 3 followers
- 2 replies
- 333 views
Our forum is receiving a large number of forum search requests from 66.249.73.* (apparently GoogleBot) every 1-2 seconds, for example: /search?q=%EA%B9%80%ED%95%B4%EC%B6%9C%EC%9E%A5%EC%99%B8%EA%B5%AD%EC%9D%B8%EF%BB%BF[%EC%B9%B4%ED%86%A1:%2BM%2Bo46]%7BMss41.c%EF%BC%90M%7D%EC%BD%9C%EA%B1%B8%EB%A7%8C%EB%82%A8%EC%BD%9C%EA%B1%B8%EC%B6%9C%EC%9E%A5%EC%95%88%EB%A7%88Y%E2%99%90%E2%97%8A2019-02-10-23-53%EA%B9%80%ED%95%B4%E2%98%B6AIJ%E2%98%9A%2B%EC%B6%9C%EC%9E%A5%EC%83%B5%EC%98%88%EC%95%BD%EC%B6%9C%EC%9E%A5%EC%83%B5%EC%95%88%EB%82%B4%EC%BD%9C%EA%B1%B8%EB%A7%8C%EB%82%A8%E2%99%82%EC%B6%9C%EC%9E%A5%EC%8B%9C%E2%86%BC%ED%9D%A5%EC%B6%9C%EC%9E%A5%EC%95%88%EB%A7%88%E2%87%84%EA%B9%80%ED%…
Last reply by sudo, -
- 4 replies
- 532 views
Hey, I'm having an issue exercising the PUT RSVP functionality of the REST API. For some reason the Key isn't picked up on PUT requests. It works fine for POST, DELETE, and GET requests. Any ideas what the issue might be? See below POSTMAN screenshot.
Last reply by bfarber, -
.png.c31be55cd09b6108e2f2107a767c3e7f.thumb.png.ec44341ebd229e7e3f403b6e598aba18.png)
- 1 follower
- 1 reply
- 304 views
My users told me that the function follow topic does not work reliably. Even if you create a topic and want to be informed about new posts, it doesn't work for many users. Is ist a bug?
Last reply by opentype, -
- 5 replies
- 385 views
I'm trying to install the "Format" plugin (https://ckeditor.com/cke4/addon/format) for the CKEditor. I downloaded the correct 4.10 version of it, chose that zip file in the 'Add Button' tab and then hit save. And it basically broke toolbars as seen in the screenshot below... I used the "Restore default configuration" option to fix it, but I can't figure out what the issue is that's making this happen in the first place and preventing this plugin from installing correctly. Any ideas? Thanks in advance for any help.
Last reply by MNOfficial, -
- 2 replies
- 311 views
Resolved
Last reply by RoleplayUK, -
- 2 followers
- 2 replies
- 235 views
Hello, Is there a way to have multiple upcoming events blocks, each linked to a different calendar? I can't seem to find a solution... Cheers,
Last reply by farangfrog, -
- 1 follower
- 0 replies
- 291 views
Facebook has sent me an email regarding the facebook login app they are testing and they are unable to login I am able to login via Facebook Today they shared screencast uWfVkC (1) This was the first email This isregard to Facebook login app Mechanical Engineering Forum (133447462094) appears to be creating a negative experience on Facebook in violation of our Platform Policies. If you do not make the changes to get your app into compliance, we will be forced to place a restriction on your app. Please check your saurabh_tholia@yahoo.co.in inbox for more information. If you haven't received an email from u…
Last reply by Saurabh Jain, -
- 4 replies
- 277 views
Hello When i have a number of new private messages in my inbox and I read just one , the new messages counter already disappears, making it very easy to miss the rest of the new messages Is there a solution for this? its a very long standing issue btw
Last reply by Kenneth Baker, -
- 2 followers
- 9 replies
- 337 views
Is it possible to use the gallery module to build a video gallery?
Last reply by Joel R, -
- 2 followers
- 7 replies
- 384 views
@bfarber @Matt @Lindy Hi, IPB support was working on my ticket, and I'm sure all good intentions, a mistake was made by the technician and my entire forums is offline. Even worse no content is shown so Google will be indexing blank posts which will kill my Search Rankings. This is lost ad revenue aside. It's unclear if this is being worked (just says escalated)! This is an urgent issue.... Ticket 1043375 Please.... help if at all possible. and...
Last reply by Fast Lane!, -
- 1 follower
- 3 replies
- 243 views
Hi everyone, Following on from my last few threads about members adding themselves to groups, is there a way I can prevent members from being added to groups? For example, if a member is banned they’re added to the banned group where they cannot access the site. But the system still allows me to add then to secondary groups. I would’ve thought that disabling group promotions would stop this, but it only stops primary group changes. If anyone has any suggestions/guidance as to accomplish this, I would be extremely grateful.
Last reply by Joel R,
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.png.c31be55cd09b6108e2f2107a767c3e7f.thumb.png.ec44341ebd229e7e3f403b6e598aba18.png){kind=logo}
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