Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 31.3k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,684 topics in this forum
-
- 6 replies
- 528 views
I'm either missing a setting(s) that's obvious, or what I am after doesn't exist... I'm setting up a forum for someone who requires a fairly unique setup. When it comes to guest access, there appears to be limited options to help achieve what I need. Option 1 - No access to forums: If I don't allow them to the website, they are simply presented with the login page... there is no menu bar showing (even though its set to show to guests)... this is too extreme as they cannot even read some of the pages I have created... so cannot see this being an option as I can't even add a text box with links that they can view. So this takes me to option 2…
Last reply by Jim, -
- 1 reply
- 316 views
How do I allow guests ho can view topics to be able to download any attachments that have been posted?
Last reply by Miss_B, -
- 1 follower
- 4 replies
- 318 views
Hi, Is there a way to receive digest email notifications for followed members? Reason I'm asking is that I quite like the daily and weekly digest emails after trying them here, I'm not sure how they work as they seem a bit hit or miss as to when IPS4 sends them out, but one thing I've noticed is that if you want to follow content by following a specific member, you don't get a daily or weekly digest like you do with followed content, but separate immediate emails. That is good for the most part but not for all cases, especially very active members. For example, when I started learning more about the development side of IPS, I found following @bfarberreally…
Last reply by The Old Man, -
- 4 replies
- 616 views
When a member follows a forum then they can choose to receive notifications, emails (day weekly) etc. When choosing the notification setting then the member's receive a notification bell when there is a new comment or topic but don't receive a new email each time there is a new topic/comment in that forum. Is this expected behaviour? I thought we would receive an email each time a comment or topic was added to the forum being followed. Is there something else I need to set up to make the emails work? Thanks
Last reply by DawPi, -
- 3 replies
- 448 views
Is there a way to disable the support section of Commerce? It's much heavier & more complicated than what we need, & we'd rather disable it or at least cut off access to it.
Last reply by Jason Brown_41238, -
- 1 follower
- 4 replies
- 734 views
Some users on our forum will copy and paste content from other sites. When they paste the content, the paste includes appears to include some of the HTML content from the original site. Specifically, I am seeing <pre coding including html colors and fonts. This code being included is breaking the default fonts on posts. I already checked and I do have the html setting off for the member groups. Is there something else I can do to prevent the html formatting code to come with the users posts? Thanks
Last reply by thetrials, -
- 1 reply
- 215 views
For one of my forums, I have locked it to all but admins. we want to use this forum to post daily alerts - and to send emails about this alert to all members. I know that members can manually subscribe to the notification but we would like to: 1. bulk apply the email notification setting for this forum for all current members within a group. 2. automatically set this up/enable when a new member is added to the community. Are these possible either out of the box or with a plug-in from marketplace ? thanks
Last reply by CoffeeCake, -
- 1 follower
- 5 replies
- 428 views
Hello, Although I've set that moderators can mark posts as solved they don't see this button. I enabled it for almost every forum. Only topic starters can see this button. Do I have to activate this anywhere else? Thanks in advance for any help.
Last reply by abobader, -
- 1 follower
- 4 replies
- 811 views
Hello, I found this guide: However it seems to work only with members of the primary group. But what about secondary group? How could I achieve that? Regards
Last reply by CoffeeCake, -
- 1 reply
- 290 views
The custom field address type embeds different attributes (or data element) parts into one field. Is there a way to access the different parts directly? Like the zip/postal code? <!-- how to filter out just the zip code? --> {$record->customFieldDisplayByKey('address','raw')|raw}
Last reply by bfarber, -
- 2 replies
- 523 views
Hello Im looking to add meta description for profiles pages but im having problem how to add variables such as username. Example for meta description : <username> - website name : top keyword for best experience Any suggestion please ?
Last reply by mark2012, -
- 3 replies
- 504 views
I'm having a similar issue where someone is trying to create an account and keeps getting error code ex0. They've made 2 trouble tickets already but I can't figure out what the problem is. Anyone know what error code ex0 means?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 418 views
Hey people. So I did a complete mess up with my forums... I accidentally misplaced or 'deleted/overwrote' my board guidelines page (Pages) and had to upload a full backup to a separate directory (subdomain) but I'm unsure what the non-fURL link is to the board guidelines. Does anyone know? EDIT: I'm a genius! Fixed it. Thank goodness for dedicated server system and account backups!
Last reply by Kyle F, -
- 1 reply
- 249 views
Hello, I made a change in the domain so that many files I sent are identified in the wrong place, when I used to add a photo by a direct link in HTTPS how can I fix this? SQL: downloads_files_records sslink https:/xyz.toto.xxx changed by https:/xyz.titi.xxx
Last reply by bfarber, -
- 1 follower
- 0 replies
- 368 views
Hi everyone, I downloaded some emoticons from freepik (PNG - px 512 x 512 - 155 DPI) that I would like to add to the custom emoji. I would like to know what is the correct procedure to insert them, as they are too large, reducing them to 20 px excessively lose sharpness. 🙂 Thanks in advance!
Last reply by sofos, -
- 1 follower
- 5 replies
- 324 views
Hello, since the upgrade to 4.5.x all numbers on our site are being displayed without the thousands separator (i.e. total post number in post bit or leaderboard). How can I fix this? Thanks for any help in advance
Last reply by CoffeeCake, -
- 3 replies
- 328 views
Hello I recently started investigating externally hosting some of our content (images, downloads etc) on soemthing like S3. I started small and it went well. I set the downloads folder to be stored on digital ocean spaces and to move files across. It seems to have moved some and is stuck on others. I now have a notification tell me that task queue has been running for too long and might be misconfigured. Background tasks are slowly building up and attempting to run them manually gets stuck on starting forever. It seems during this time that invisioncommunity software is trying to upload the files and failing. Unfortunately this has left this site in a bit of a weird…
Last reply by CoffeeCake, -
- 1 follower
- 5 replies
- 498 views
mysql mysql 17G Feb 1 13:32 ipbcore_output_cache.ibd In the last few weeks, I began to notice that my database volume has been starting to fill up quicker than normal. When I went to check the file sizes, I noticed this ipbcore_output_cache file in the MySQL folder and it was 17GB. When I tried to find this in phpMyAdmin, it doesn't show a table called ipbcore_output_cache (just ipbcore_cache). Searching Google results in no pages found. Searching this site shows no pages found. Any idea what it might be and why it's so huge?
Last reply by thefarang, -
- 1 follower
- 3 replies
- 509 views
Is anyone auto embedding captivate podcasts from https://www.captivate.fm/?
Last reply by AlexWebsites, -
- 1 follower
- 7 replies
- 404 views
Hey people. So for some reason after moving my forum to our new permanent domain name; the thread/post URLs are now "forums.<mysite>.co.uk/forums/forum/37-ban-appeals/" for example. How do I make it so it's clean: "forums.domain.co.uk/forum/37-ban-appeals"?
Last reply by Kyle F, -
- 1 follower
- 2 replies
- 236 views
There seems to be some glitch right now which is making it impossible to merge threads properly. My goal is to simple take thread A and merge it into thread B while keeping the original top post and author of thread B. As far as I can tell this is 100% impossible right now. If I check topic A, select merge and give it the URL for topic B, it keeps the top post and author from topic A. If I check topic B, select merge and give it the URL for topic A, it keeps the top post and author from topic A. If I check all the individual posts in topic A, select split to existing thread and input the URL for topic B, it makes the author of the first comment in topic A the NE…
Last reply by Aramaech, -
- 1 follower
- 3 replies
- 451 views
To add an icon as invisioncommunity on the forum, I understand they have to file who published and it is possible to do the same for the gallery?)
Last reply by Alexandr.P, -
- 5 followers
- 38 replies
- 2.2k views
I just bought a plugin but when i click on "Download this file" i only get a popup telling me the following: Yeah im oldschool. I want to download my plugin and save it on my hdd. I then want to manually upload it through the acp to install as i always did for decades. So question is how do i download plugins to my local hdd? I do not want to use that app store crap.
Last reply by Daniel F, -
- 0 replies
- 177 views
Not sure if I am crazy or not. I created a Record Feed block in the back end. I am certain it had a white background, then it didn't.... I created a Record feed block in the front end... and there it is white background. Still don't know if I am crazy or not......;) Left is the front end one, right is the back end Custom Block.
Last reply by socceronly, -
- 1 follower
- 2 replies
- 267 views
Is there any geo targeting framework built into IPS? I 'd like to target an ad to only show in US and a different ad elsewhere and can use 3rd party, just wondering if there is anything built in and use to show/hide. There is a plugin by @Michael.J but its not updated for 4.5
Last reply by AlexWebsites,