Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 14.9k posts
- 7 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issue With Invision Community Auto Refreshing
- Last reply by teraßyte,
22,814 topics in this forum
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- 1 follower
- 1 reply
- 593 views
Is it possible to force English alphanumeric (or any other rules) to topic naming convention?
Last reply by Matt, -
- 7 replies
- 614 views
I would like to know if you also have this curiosity in your customer interface the subscription has changed from a renewal once every 6 months to every month ! Is this a bug?
Last reply by Matt, -
- 2 replies
- 429 views
We upgraded from 4.5 to 4.6.4 this past weekend and all posts including notifications now have absolute date and time instead of "Posted x mins ago". I tried looking for a setting relating to how dates and times are shown in the ACP but can't find anything related. I also asked one of our developers what it could be and he doesn't know. For example, the top notification should say "57 mins ago". Anyway I hope someone knows what it could be and can help us out, our community is at www.neowin.net/forum
Last reply by Redmak, -
- 1 reply
- 519 views
Hello I'm looking for the theme files folder, before I had it in / httpdocs / Theme / ID And now, no matter how hard I look, I can't find the file since the update. Where have they been moved?
Last reply by Daniel F, -
- 2 followers
- 3 replies
- 827 views
Hello, I don't know if this is exactly a bug, but I don't think it should work like that, tell me if I'm wrong. When I search for a content inside Checkbox set and click, the markup doesn't work, it just looks as if it had been marked. Searching... When you click nothing happens
Last reply by Hisashi, -
- 1 reply
- 240 views
Friends i bought the base IPS last week and installed it and i have it all setup and running with new members and content. I went today and purchased the Blog, Pages, Gallery and Downloads applications. My question is, how do i install them on a running site ? I redownloaded the entire suite, do i upload it and add them that way or will i lose what i have already ?
Last reply by Miss_B, -
- 2 replies
- 541 views
Hello, A while back I started a thread about this, but it never really went anywhere. We got broadsided by spammers and there's literally thousands of messages in the queue before we realized and setup a filter / block. Selecting all, only selects all on that page and doesn't select across pagination. Can you please supply a solution, if even it's just a MySQl query to delete all requests when email matches xx or delete all requests when subject matches xx? That being said, since you do have a nifty filter feature it would be amazing if selecting all filtered results actually selected all results and not just the ones displayed on that page. Thank you, …
Last reply by Nathan Explosion, -
- 2 followers
- 9 replies
- 635 views
How do I stop this? I have no means to ban someone who is not a website user. There is no way I can see to stop this user from trolling us with spam via your Support Request system. Please help
Last reply by superaven, -
- 2 replies
- 323 views
Wiped my files, restinalled fresh. Same IP, same Domain. Getting this error: An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support.
Last reply by Wesker289, -
- 1 follower
- 1 reply
- 373 views
I have a member stating that his messenger inbox was full (I have it set to 50 storage limit) so he deleted all of his messages and the banner will not go away? Any idea what needs to be done? Thanks
Last reply by Genestoy, -
- 1 follower
- 3 replies
- 609 views
Last reply by Joey_M, -
- 1 follower
- 0 replies
- 283 views
I would like apply permission for differents categories of products, but ... I can't find it....
Last reply by kmk, -
- 1 follower
- 4 replies
- 648 views
I've gone ahead and changed all of the database tables to InnoDB for all of the IPS tables but the Support tool still complains that my third-party marketplace apps are still using MyISAM. After reviewing some of these tables I see that the developers use a combination of InnoDB and MyISAM in their apps. If you choose to change over to InnoDB for the IPS Suite should one also change all of the third-party database tables for consistency? Will there be any problems created by doing so?
Last reply by Chris Anderson, -
- 6 replies
- 586 views
Can I delete these by just dropping them?I assume they are both for the member map, but I haven't used it in a while. the membermap itself table is 700mb for some reason.
Last reply by marklcfc, -
- 4 followers
- 3 replies
- 584 views
Hello, 🙂 Regarding badges and ranks in members' profiles, can you tell me how I can translate the sentences in English (Making your first post, Making your 10th post, etc.) ? Thank you. 🙂
Last reply by SecondSight, -
- 1 follower
- 7 replies
- 1k views
Hi guys, can someone help to explain how to remove this top navi bar? But not the bootom... Thanks, Igor
Last reply by Core4D, -
- 3 replies
- 1.3k views
The "Our Pick" block tries to link to a URL that doesn't exist when you promote a post in a thread. It currently tries to link to: /forums/topic/####-thread/?do=getPrefCommentComment&comment=#### (as an example) Just shows as 404. This is on the latest 4.6.4. I believe all other content is working fine, it's only posts within a thread that don't.
Last reply by CircaCitadel, -
- 0 replies
- 459 views
I've asked this a few times but still not got a definite answer. I've had the achievements up for a few weeks, so things like Dedicated have been given out to those logged in 7 days in a row, I also gave some manually awarded badges out. If they are not remembered, what is the procedure if new rules are added in future if I can't run a rebuild?
Last reply by marklcfc, -
- 2 followers
- 16 replies
- 967 views
Hi. Anyone having trouble with two factor authentication? I'm on 4.6.4 and when the authentication window comes up (on the admin side) when I type in the response, it won't let me through. I had to authenticate via email. It has done this consistently since yesterday. Thoughts anyone? Thx!!
Last reply by Giray, -
- 1 follower
- 1 reply
- 593 views
Hello, My community uses another custom theme as main and I haven't changed anything in default theme, how can I fix this warning? Or is it because of the custom theme that this warning is showing?
Last reply by Daniel F, -
- 4 replies
- 1.4k views
Before, moderators were able to edit poll votes. After the update, we can't find the button to do so? The permission is still there, but where can we edit the poll votes?
Last reply by Chris Anderson, -
- 1 follower
- 2 replies
- 557 views
Update says "Also includes 4.5.4.2" But Dashboard says im already running that if i see it correctly? And if not can i upgrade only to the latest 4.5 instead of 4.6? I'm still having a custom plugin that is not 4.6 ready at the moment... 🙂 [img]https://abload.de/img/invisionoik2p.png[/img]
Last reply by opentype, -
- 1 reply
- 645 views
Getting error -200 when any member tries to upload any files larger than 460mb, but when the server admin user uploads a file on any size locally to server it works. Any ideas? PHP memory and upload file limit settings allow up to 1GB.
Last reply by Daveo16, -
- 1 follower
- 11 replies
- 961 views
Was going to finally take the upgrade step and ran into this below. I do know how to pull up PhpMyAdmin and hit the Query tab. I assume the software will tell me the exact query to use and I will then submit it via PhpMyAdmin where I have the arrow in the attached screen shot? I am just making sure I am fully prepared to do this without getting hosed. Thanks! Large Database Updates During this upgrade some changes need to be made to large database tables. Trying to do this automatically may time out, so you will be prompted to run the queries manually when required. Before continuing, connect to your your MySQL server's command line so that…
Last reply by Fast Lane!, -
- 4 followers
- 3 replies
- 793 views
It's a bit concerning to see security issues not addressed for 4.5, and forcing an upgrade to 4.6. While we are in the process of testing, things aren't at a state yet here in the community where third-party developers have released compatible updates to their extensions. Why isn't there a 4.5 patch? See: Some guidance and communication on when a branch will become end of life would be appreciated.
Last reply by CoffeeCake,
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