Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,019 topics in this forum
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- 3 followers
- 10 replies
- 1.1k views
Hello guys, I recently upgraded from 4.6.7 to 4.6.8. I was very excited because of this article: SEO: Improving crawling efficiency I was hoping and expecting that I will have more visits after the upgrade. Actually quite the opposite happened. Approximately 3-4 days after the upgrade, the community visits (pageviews per day in Google Analytics) dropped more than 2 times and they remain like this todate. This is quite a big drop for a small community! After the upgrade I did the following changes in the AdminCP: - System -> SEO -> Crawl Management. I chose: Invision Community optimized - System -> SEO -> SiteMap. I chose: Use recommended settin…
Last reply by Matt, -
- 2 followers
- 8 replies
- 829 views
Hello, Is it possible to set a minimum number of characters to post a comment? Users have been doing short reviews like "nice", "good", "aaaa" just to increase the number of posts and that's not cool.
Last reply by Marc, -
- 1 follower
- 1 reply
- 659 views
I tried to do the upgrade to the latest version for our community forum - and the upgrade failed. And now I can't move forward or use the forum. How do I resolve the failed upgrade to get the community forum back?
Last reply by Marc, -
- 4 replies
- 956 views
Last reply by Mark H, -
- 1 follower
- 2 replies
- 754 views
Hi Guys Is it possible to subscribe a particular group to notifications of a page or forum? We run subscriptions and we add benefits such as discounts for our subscribers, but would like to automatically ssend a notification of when a new post has been added. Is this possible to mass subscribe to a page or forum section? Update: i mean "follow this forum" feature
Last reply by loccom, -
- 1 follower
- 4 replies
- 600 views
Hello, I would like to contact you for a special subject, we are trying to see if we can increase the rhythm of our publications to appear on google news. I bought Ipboard Blog thinking it was the system you were using for IPBoard, finding it very simple and fluid, but I realized after a search on the forum that you are actually using page... And that this one is indeed more adapted to that than blog 😕 Is it possible to get a refund for this, as the application was purchased less than an hour ago? Sincerely Kims
Last reply by kims79, -
- 2 followers
- 2 replies
- 741 views
Hello, I purchased download features, but I can't see how to integrate it with my current IPB version. Question, how do I use this "download" features in IPB in my current IPB version, which is "Invision Community v4.5.4.2" Thanks - Allan of Nigel's Team
Last reply by Nigel Moore, -
- 3 followers
- 1 reply
- 1.8k views
Hi everybody, I have changed prices in my subscriptions on my board. Since I already have quite a lot customers I have decided to leave the one with a running subscription on the old price and new subscribers have to pay the new price. All seemed to work fine so far. But now a problem showed up. A member which had a subscription with the old but which was expired could not sign up for a new subscrition. I was able to solve the problem manualy by removing the expired mark. And since I have like 300 members with an expired subscription I ask myself if the other members with the expired subscriptions have the same problem. And if yes - how can I solve it ? Tha…
Last reply by opentype, -
- 1 follower
- 11 replies
- 1.3k views
I just upgraded to the latest from 3.x, and I cannot find the information about the index.php file necessary to run Pages content from the root folder when the forum isn't the root folder. The 3.x version doesn't work ( I tried on a hail mary after failing to find updated information ) I'm attempting to get the bare bones of my website back up while I rework all my content to be compatible with the new version of Invision, and this is the final stumbling block to that endeavor.
Last reply by Marc, -
- 2 replies
- 818 views
I need to turn it back on for a group and for the life of me cannot find where to do this. Thanks in advance!
Last reply by jucs, -
- 2 followers
- 6 replies
- 983 views
Custom font size is not respected in Page Builder: Upload Images.
Last reply by Marc, -
- 3 followers
- 10 replies
- 1.1k views
Hi, according to GDPR law a user can request all their data, including content posted, in an format that can easily be transferred to another host. In other words, we need to be able to provide any user with their content, e.g. an export in PDF format or anything like this. As of today - how can we achieve that? The Button "Download personal information" in AdminCP only exports IP addresses, browser infos and other meta data, but not the posts of the user. Thanks!
Last reply by Marc, -
- 2 followers
- 9 replies
- 747 views
Hi, I'm trying to copy my live/production site into different URL as staging/test site, and part of test license. Copy all files and database. I was able to make the admin CP work, but when I go to the frontend/public it redirects me to the live/production site. I change the config_global.php settings to correct variables/settings. The URL of test/staging is different to live/production. Using Invision Community v4.5.4.2 -- Thanks -Allan of Nigel's Team
Last reply by Marc, -
- 2 followers
- 7 replies
- 793 views
Can someone explain the following - I can have categories and yes allow records but then have a warning that I cant ?
Last reply by Marc, -
- 1 follower
- 2 replies
- 567 views
Hi, how do I setup a digital download store for my users? Similar to this one https://invisioncommunity.com/features/downloads/ My current IPB version is Invision Community v4.5.4.2 Thank you -Allan of Nigel's Team
Last reply by Daniel F, -
- 1 follower
- 4 replies
- 1.1k views
@Matt Following up our conversation about the excelente upcoming Robots.txt feature, the new, updated tutorial on Robots.txt is excelent, as it has several lines that we didn't have in our robots.txt. However, we ended up with a few lines that we have added in the past that we want you opinion/feedback on: Disallow: /notifications/ Disallow: /tags/ Disallow: /checkout/ Disallow: /subscriptions/*/?do=purchase Disallow: /index.php?* Disallow: /*?app=* Disallow: /*/?do=download Disallow: /*?do=email Note: we have the tags feature disabled. Should we keep them? Should we remove them? What is your opinion? Thank you in advance! 🙂
Last reply by Yamamura, -
- 1 follower
- 3 replies
- 711 views
Hi team, Why we have 2 URLs for subcription page that show the same subscriptions plans but different tittle and description text? /subscription /subscription/?register=1 Why are differents? and how can unify to have only one subscription page. Thanks a lot.
Last reply by Marc, -
- 2 followers
- 4 replies
- 605 views
Hello. When you set your community a locale that uses comma as a decimal separator instead of dot, i.e: Spanish, progress bars are displayed incorrectly. Screenshots: Thanks.
Last reply by Marc, -
- 2 followers
- 9 replies
- 1.4k views
Before opening a ticket on this, I wanted to make sure this isn't just something obvious that I did wrong. Our forum has added a Profile Completion Step in the last month. Over the past couple of weeks, a number of members are having trouble with this -- they are on desktops and laptops, not mobile. When they have to log-in, the required fields come up. They fill them out and hit the "Submit" button. The waiting wheel spins . . . and spins . . . and spins. Several members waited a full five minutes before closing out the screen and contacting the forum staff. On those member accounts, an Admin is having to fill in the fields through AdminCP, then the member can edit them.…
Last reply by Matt, -
- 1 follower
- 3 replies
- 1.4k views
Hello, when I try to set the "Prune Member IP Addresses" & "Prune Member Device History" to "1 days" I get the following error: TypeError: preg_match(): Argument #2 ($subject) must be of type string, array given (0) #0 /home/*/public_html/applications/core/modules/admin/membersettings/profilesettings.php(80): preg_match() #1 /home/*/public_html/system/Helpers/Form/Custom.php(49): IPS\core\modules\admin\membersettings\_profilesettings->IPS\core\modules\admin\membersettings\{closure}() #2 /home/*/public_html/system/Helpers/Form/FormAbstract.php(270): IPS\Helpers\Form\_Custom->html() #3 /home/*/public_html/system/Helpers/Form/Custom.php(65): IPS\Helpers\Form\_Fo…
Last reply by Marc, -
- 1 follower
- 17 replies
- 1.6k views
I have a lot of people telling me that the system can't ship to their address. All within Canada. I've tried wiping the shipping rates, rebuilding the product.... Any ideas what might cause this? Thanks JM
Last reply by Marc, -
- 16 replies
- 924 views
New update broke my. Mainly admin panels, keep saying my theme is out of date. I cannot work like this. Can someone help me fix this asap please.. Edit, I cannot goto admin panel to get support, just throws errors.
Last reply by WiCKeDxgg, -
- 3 followers
- 6 replies
- 998 views
Hello there, Is it possible to add bookmarks in threads? or aside from posts, or can we add bookmarks in place we want? Is that possible through coding? Thank you -Allan of Nigel's Team
Last reply by Fosters, -
- 2 followers
- 5 replies
- 664 views
Hi I attempted the upgrade today and got the error in the screenshot after which the site became unusable. Unfortunately the errors are not detailed enough to be actionable. I was able to revert to a backup. Would it be possible to get the steps needed to fix this so the upgrade doesn't fail? I've also updated the Stored Access Info in the client area. Using MySQL v8.0.22 in case that makes any difference. Thanks Alejandro
Last reply by Marc, -
- 2 replies
- 373 views
Hi All, When I go to the marketp[lace on the ACP, I get the following: "Currently, the Marketplace does not have any resources that are compatible with your current version of Invision Community. If you are using an old version, you will need to update to the latest version." I'm on the latest version, 4.6.8. Help!
Last reply by Jim M,
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