Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 8 replies
- 686 views
Hi, I have a paid membership and do not want Google or any other search index to index any content of my forum. I thought I had done so but members now show me screenshots of Google results they found when searching for their names. This is not wanted by them nor me either. I have copy pasted the robots.txt file from this page to the System -> Site Promotion -> Search Engine Optimization -> Crawl Management section I am unsure whether I have to edit this file somehow and whether I will also have to upload it via ftp to my server since my forum resides in a directory. Thank you! Birgit
Last reply by Birgit Schultz, -
- 2 followers
- 4 replies
- 408 views
Hello, The title field is not focused when a new topic is started, we have to click on the title before starting to write 😞 I am composing a lot of new topics and it's uncomfortable. This title field should be focused by default, it shouldn't be a big thing to change. I didn't post this as a feature, because it's not a new feature, it's something that is on by default on most forms and it's not here.
Last reply by OptimusBain, -
- 3 followers
- 2 replies
- 752 views
I noticed that I can no longer properly link a Pages category page on Facebook. The header contains an “og:url” linking to the page, not the category that was actually used. Facebook seems to prefer that information over the correctly set canonical tag and pulls the wrong information from the page, ignoring the category entirely. I can replicate it with any Pages database with categories on any installation and with any template.
Last reply by Andy Millne, -
- 2 followers
- 2 replies
- 661 views
I have a single user on my site that when he attempts to upload images it shows up a pink/green vertical bars. - Any ideas what is causing this or how it can be resolved? Currently using 4.6.11 - but this has been around for a few updates. from 4.4 i think. https://www.teamfdm.com/forums/topic/294-ralarock-voron-24-350-x-350-build/?do=findComment&comment=1545&_rid=1
Last reply by Mike Mc, -
- 2 followers
- 24 replies
- 983 views
Bonjour, Depuis la nuit dernière, mon site www.alfaromeo-online.com est inaccessible pour une raison inconnue... La maintenance prévue sur les serveurs impacte-t-elle la disponibilité des sites? Il y a-t-il d'autres explications possibles? Hi Since last night, my website www.alfaromeo-online.com isinaccessible for an unknown reason... Does the planned maintenance on servers impact the availability of the site? Are there other possible explainations?
Last reply by stu_m, -
- 1 follower
- 1 reply
- 529 views
I want to replace http://elmacademy.net/ with domain address. I entered your DNS addresses in DNS Information.
Last reply by Marc, -
- 1 follower
- 4 replies
- 1.2k views
Hey, I'm having the following issue with my community: [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I can't access admincp or anything, how can I fix this?
Last reply by Marc, -
- 1 follower
- 3 replies
- 538 views
Error with the tasks of an application. In an application I'm getting an error executing its tasks, I can't even execute it manually. Does anyone know what can it be ?
Last reply by Marc, -
- 2 followers
- 19 replies
- 1.6k views
This widget behave strange. When language is set to English, widget is visible. When lang on forum is switched to my language (polish), widget is not visible, and so on. Any ideas?
Last reply by Daniel F, -
- 2 followers
- 1 reply
- 472 views
I've been getting this error for a while now: Error: Call to undefined method IPS\core\extensions\core\AdminNotifications\NewRegComplete::member() (0) #0 /home//public_html/system/Email/Email.php(1051): IPS\Theme\email__core_acp_notification_NewRegComplete_subject_pt_BR_UTF_8(Object(IPS\core\extensions\core\AdminNotifications\NewRegComplete), Object(IPS\Member), Object(IPS\Email\Outgoing\Php)) #1 /home//public_html/system/Email/Email.php(540): IPS\_Email::devProcessTemplate('email__core_acp...', '{$notification-...', Array, 'plaintext') #2 /home//public_html/system/Email/Outgoing/Php.php(46): IPS\_Email->compileSubject(Object(IPS\Member)) #3 /home//public_html/syst…
Last reply by Marc, -
- 1 follower
- 2 replies
- 484 views
We have a member who insists on uploading politically charged and provocative profile photos, and I'd love to be able to forbid only this member from uploading them, but there doesn't appear to be a way to do so. I realise that I can create a new group with that permission disabled, and place the member in that group, but that seems like overkill for such a small problem. I also realise I could simply ban the member for being uncooperative and breaching community guidelines, but I don't think that's warranted just yet. So, I'm just wanting to either confirm that it can't be done, or be shown how if it can. Kev
Last reply by Marc, -
- 1 follower
- 1 reply
- 495 views
@Rikki or @Ehren I found a theme bug to the hidden status update. If you go to Moderator CP > Status Updates > Hidden Contents > Profiles >Status Update You will see the <i class="fa fa-user"></i> Displaying like this
Last reply by Ehren, -
- 1 follower
- 4 replies
- 658 views
I've installed an application that was outdated and has caused a lot of errors with the forum I cannot access the admin cp to remove the application due to "[[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]" Any help? I don't have forum backups. Should backup my database and reinstall invision? [spoiler] Error: Interface 'IPS\Content\ReportCenter' not found (0) #0 /home/xtgcommu/public_html/forums/init.php(729): require_once() #1 [internal function]: IPS\IPS::autoloader('IPS\\collab\\Coll...') #2 /home/xtgcommu/public_html/forums/ap…
Last reply by Jim M, -
- 1 follower
- 6 replies
- 473 views
I created a ticket because I'm changing server my domain name is changing to a new IP address but the forum is in the root (www) not in the "forum" folder now and I have license key test in this IP at the moment. The new /ip install has a test license key and the old one has my license, I have "Invalid license key" because I moved the "/ips" folder to the root (to solve the main page bug and other) on the test server which will become my main site . I find it extremely complicated to change the license urls even by creating a ticket, the site transfer is more complicated options to make the changes automatically by writing the new urls or deleting the test one …
Last reply by ayuki, -
- 4 replies
- 545 views
Hi Guys Just a small issue that maybe you can help me with. I'm a cloud customer and have a Google Analytics account but when I enable the integration in the Invision Admin CP my Google Analytics i.d. appears in the top left hand corner of the site. Anyway to stop that from happening?
Last reply by Football Manager Graphics, -
- 1 follower
- 7 replies
- 711 views
MrsSurvival.com I ran the last update. The site gave this error message: The owner asked about a few things not working right. There is a long list of error messages in the logs, during and after the last update, and an error notification in Admin. I clicked on the “fix”, but it did absolutely nothing. Our only hook is the Chat Box. It is displayed on your Default Theme, before logging in. After logging in it is no longer displayed. And the tab, to enter the chat area, displays, “you do not have permission”.
Last reply by AlexWebsites, -
- 1 follower
- 8 replies
- 1k views
I have just migrated my site to a new server/hosting provider. The person who assisted me in migrating my site to IPS last year set up my site on a domain name not registered to me; therefore, I now want the IPS software I purchased to be licensed/connected to the domain name that I own. Please let me know what I need to do in order to make this change.
Last reply by Jim M, -
- 2 replies
- 564 views
Hello again 🙂 I would like to create a discussion board just for the Group Moderators and Pro-Members. How can I do this? I can't see settings for this. Mike
Last reply by Jim M, -
- 1 follower
- 3 replies
- 468 views
Hello 🙂 For better SEO is there a way to change the permalink structure for certain pages? Mike
Last reply by Jim M, -
- 2 replies
- 885 views
Hello i would like to change the URL is anyone able to help please an thank you
Last reply by Jim M, -
- 1 follower
- 4 replies
- 642 views
Hello, is it possible to deactivate that the board is taking and collecting IP - addresses? Reason: tougher restrictions in the EU.
Last reply by stu_m, -
- 1 follower
- 3 replies
- 417 views
I'm trying to upgrade to 4.6.11, it was running smoothly until it completely stopped at this point. Trying Retry or Continue just brings back the same thing. I closed the page, logged in again and resumed the upgrade, but still the same result. To note, this is a manual upgrade.
Last reply by Marc, -
- 2 followers
- 3 replies
- 732 views
Hi, I have a technically very (very-very) inexperienced customer. He will host his community in IPS Cloud. No domain so far. He is afraid that he will not be able to set up the domain to point it to IPS Cloud. He asks me where to register the domain. From your own experience, can you name a domain provider (providers), whose configuration of the A records, MX records, DKIM, and whatever is needed has the least hassle? Would you recommend one, or is it completely irrelevant which provider he takes? Thanks.
Last reply by Marc, -
- 2 followers
- 11 replies
- 1.3k views
I'm having an issue currently whenever hooks.php gets generated it errors out the website with a 500 error. The problem will usually show: [12-Mar-2022 07:17:10 UTC] PHP Fatal error: Cannot declare class IPS\<plugin name>, because the name is already in use in /public_html/init.php(913) : eval()'d code on line 12 replacing <plugin name> with every application/plugin if I rename the folder for each plugin I'm unable to find which plugin/application is causing this issue and not sure how to proceed on fixing this.
Last reply by Stuart Silvester, -
- 3 followers
- 3 replies
- 711 views
I've lost my site as of about 2pm March 23 2022. I'm not sure what happened but the site is no longer functional. I can't access even the Admin folder (acp). Folder and files are all present but produce blank pages. I even try rolling back to a older backup last night to see if that would fix missing data or something (had my hosting company handle this). No luck. I do have a current backup of March 23 when it failed. Also what is this about my current plan not including email support. Previously I did pay for priority support in the past. (Scratching my head)
Last reply by Marc,
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