Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,919 topics in this forum
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- 1 follower
- 3 replies
- 865 views
Looks like the current converters only do vBulletin 3.8+. Is there one for 3.7? I tried anyway, and get this:
Last reply by Marc, -
- 1 follower
- 2 replies
- 647 views
Hi, Is there an invoice / and or receipt designer ? We have added a custom field called company name on our member profiles. How can we add this to the invoice that is generated ? And finally, how can we generate receipts when payment is received ? Many thanks in advance. Warm regards, Adam.
Last reply by Matt, -
- 2 followers
- 1 reply
- 840 views
Hi, I noticed that every info popped after some action has + sign in place of space. What could be a reason for this?
Last reply by Marc, -
- 2 followers
- 2 replies
- 764 views
I wonder, where IPB4 have the sitemap.xml file generated, so I can serve it for google? I find only sitemap.php
Last reply by Stuart Silvester, -
- 1 follower
- 5 replies
- 1k views
When you use this widget, and if you do a html5 validation test, you will notice this test report issue . The solution that I implemented in my live site and works correctly is - in a template core_front_widgets / guestSignUp find: <p class="ipsType_richText ipsType_contained"> {$text|raw} </p> and remove </p> For me - this widget works correctly and test validation html5 does not take into account the issue.
Last reply by Marc, -
- 1 reply
- 847 views
I am using the latest version of IPB, and have my board set to allow guests to report posts. What appears to be spambots have been submitting spam via guest reports, and they have been blocked in my ban settings with 198.144.159.* The problem is that I am still getting reports from IP addresses within this subnet that should be blocked. How are they able to bypass the ban setting block on them, and still submit spam using the report post feature? I believe there may be a bug in your system that allows this.
Last reply by Jim M, -
- 2 followers
- 13 replies
- 870 views
Hello, When we use "Split" posts and "new topic", there is this message error: The URL we set is good. The error code is : 2F173/I
Last reply by nodle, -
- 1 reply
- 800 views
So I need help with setting up the whole application part for my forums website. Ive asked some people around that have websites from you guys and they dont want to help. For example : https://gyazo.com/e2d6165d51b1e28c7c19c6406eed9d7c this is what i mean by application Another thing My domain, i see where it says to go to the cloud and request to get a new domain but im a little slow and really need help. I've looked all over youtube for this before coming here and i am extremely stressed out.
Last reply by Jim M, -
- 2 followers
- 2 replies
- 896 views
Here on this site Navigation bar Help --> Help --> Help Guides lead to the unsecure site: From https://invisioncommunity.com/4guides/ to https://invisionpower.com/4guides/how-to-use-ips-community-suite/first-steps/terminology-r7/
Last reply by Marc, -
- 2 followers
- 1 reply
- 726 views
Hello, On our site we have several forums with disabled Users can see topics posted by other users? setting: That way users without specific rules and guests should not see posts in those sections. That usually works, but especially with new posts, they sometimes see posts in the widget that they should not be able to see. Maybe it is some caching issue in IPB.
Last reply by Marc, -
- 2 followers
- 4 replies
- 1.2k views
I'm trying to configure my storage method with Amazon S3. I followed the Invision Community guide, but I getting an error "There appears to be a problem with your Amazon (bucket-name) file storage settings which can cause problems with uploads. A connection could not be established to the Amazon S3 server. Update your settings and then check and see if the problem has been resolved".
Last reply by Marc, -
- 2 followers
- 2 replies
- 682 views
Is it possible to leave a pre-defined content post template? Example: the person creates content with title X and the content must be: - Name: write here - Birthday date: write here - Country of birth: write here
Last reply by Emediate, -
- 4 followers
- 45 replies
- 2.2k views
How do we reinstall a plugin or app now, since the move to Marketplace integration with the Control Panel? Recently I have found the need to "reinstall" many of our apps and plugins after something screwed up in our latest board update. Trying to discover exactly what through official support means has been difficult at best, but I won't go into that here. But now, I can't download the files (apps and plugins) I have paid for previously because it wants me to do it from the Control Panel. Before, I could just download them and reinstall over the top. I fear uninstalling and then doing it via the new method will lose all stored data relating to that app/plugin.
Last reply by Matt, -
- 3 followers
- 9 replies
- 1.2k views
Instead of Clubs, I would like community members to create "Circles". Is there a way to change the wording across my community? (like buttons, etc) Help is appreciated.
Last reply by Marc, -
- 2 followers
- 1 reply
- 643 views
The quota and code blocks in editor require remake for dark ACP mode. Otherwise they display default as in light mode what makes text inside them not visible. Easy reproduction steps is trying to reply support request, in add quota block and text inside it.
Last reply by Marc, -
- 2 followers
- 3 replies
- 647 views
OutOfRangeException: (0) #0 /public_html/system/Application/Application.php(236): IPS\Patterns\_ActiveRecord::load() #1 /public_html/applications/nexus/sources/Purchase/Purchase.php(693): IPS\_Application::load() #2 /public_html/applications/nexus/sources/Purchase/Purchase.php(1570): IPS\nexus\_Purchase->extension() #3 /public_html/applications/nexus/sources/Purchase/Purchase.php(164): IPS\nexus\_Purchase->buttons() #4 /public_html/applications/nexus/sources/Purchase/Purchase.php(64): IPS\nexus\_Purchase->treeRow() #5 /public_html/system/Helpers/Tree/Tree.php(130): IPS\nexus\_Purchase::IPS\nexus\{closure}() #6 /public_html/system/Theme/Theme.php(860) : eval()'d …
Last reply by Daniel F, -
- 2 followers
- 10 replies
- 954 views
Just to note, I am after migration from IPB3 to IPB4. When I go to nexus_support_departments I can see all my departments. The screenshot above has hidden unnecessary entries, just left one pre IPB4 department and one post IPB4 department. Do you see difference? the dpt_name for department created in IPB4 already is empty but it keeps displaying in ACP/Front normally. My question is then, where department name in IPB4 is stored normally? EDIT: I actually observe same behavior for stock_actions, the name of action does not save in database but actually keeps displaying. I guess the columns may be obsolete but then where the data saves?
Last reply by Marc, -
- 3 followers
- 5 replies
- 892 views
Hi there, we see the following error in our System Log section after upgrading our testbed apparently flawless from 4.6.9 to 4.6.10: app=core&module=languages&controller=languages&do=import&file=(...))/tmp/IPSVN4akE&key=6fe65b01f964a236bab92006fefeaa5d&locale=en_US&csrfKey=210778e753e68b9e4fddf39d5afc3cf3&mr=0&_mrReset=1 IPS\Db\Exception::1048 INSERT INTO `ipb_core_sys_lang` ( `lang_short`, `lang_title`, `lang_isrtl`, `lang_order`, `lang_version`, `lang_version_long`, `lang_author_name`, `lang_author_url`, `lang_update_url`, `lang_marketplace_id` ) VALUES ( 'en_US.UTF-8', NULL, NULL, 4, NULL, NULL, NULL, NULL, NULL, NULL ) Col…
Last reply by Thomas P, -
- 1 follower
- 3 replies
- 1.2k views
does anyone know how to change the domain on invision community cloud? i made a support ticket but they haven't responded and its been a few hours
Last reply by Marc, -
- 2 followers
- 2 replies
- 515 views
Note: it is NOT about the purchase I have chosen above! It is another license that is expired; therefore I could not select it as purchase. As stated above, I need to remove two applications from expired license before I renew it. How is this handled?
Last reply by Marc, -
- 1 follower
- 5 replies
- 1.1k views
Hi, Cannot upgrade to 4.6.11 from 4.6.10, getting this: Error: Class 'IPS' not found (0) #0 /home/memen/public_html/applications/core/modules/admin/system/upgrade.php(569): IPS\_Log::log(Object(LogicException), 'auto_upgrade') #1 /home/memen/public_html/system/Helpers/Wizard/Wizard.php(181): IPS\core\modules\admin\system\_upgrade->_login(Array) #2 /home/memen/public_html/applications/core/modules/admin/system/upgrade.php(109): IPS\Helpers\_Wizard->__toString() #3 /home/memen/public_html/system/Dispatcher/Controller.php(101): IPS\core\modules\admin\system\_upgrade->manage() #4 /home/memen/public_html/applications/core/modules/admin/system/upgrade.php(54):…
Last reply by Marc, -
- 2 followers
- 9 replies
- 1.6k views
We've been running several self-hosted instances of IPS Community Suite over the years and never encountered a problem during updating. However, yesterday time caught up with us. We've upgraded one of our boards and since then it's "broken". The community in question: https://community.ugfx.io If visiting the board without being logged in: Sorry, there is a problem The page you are trying to access is not available to guests, but may be available if you sign in. Error code: 2S100/2 If visiting the board while being logged in: Sorry, there is a problem The page you are trying to access is not available for your account. To configure who can access whic…
Last reply by Marc, -
- 2 followers
- 12 replies
- 875 views
Hello. I've tried twice now to install the latest update. I cleared the cache in between. I get the following error - Error: Class 'IPS' not found (0) #0 /home/customer/www/mysite.co.uk/public_html/forums/applications/core/modules/admin/system/upgrade.php(569): IPS\_Log::log(Object(LogicException), 'auto_upgrade') #1 /home/customer/www/mysite.co.uk/public_html/forums/system/Helpers/Wizard/Wizard.php(181): IPS\core\modules\admin\system\_upgrade->_login(Array) #2 /home/customer/www/mysite.co.uk/public_html/forums/applications/core/modules/admin/system/upgrade.php(109): IPS\Helpers\_Wizard->__toString() #3 /home/customer/www/mysite.co.uk/public_html/forums…
Last reply by Marc, -
- 2 followers
- 5 replies
- 1.3k views
Hi, we have a self-hosted Invision Community that is not yet publicly available. At first glance, everything is working just fine there are no visible errors. We can add users, create posts and install plugins from the marketplace. Both system and error logs are not showing any exceptions. The problem is that, there is no way to upload any file, for example with the AdminCP, on the Appearance customization (Icons & Logos /admin/?app=core&module=customization&controller=icons) or Site promotion (Edit Advertisement admin/?app=core&module=promotion&controller=advertisements&do=form&id=1) or just when user is trying to upload file to his post …
Last reply by Marc, -
- 2 replies
- 525 views
Hey folks. I have an existing IPB site which has been around for years. I'm wanting to import another site into my existing site. How do I install just the converters application?
Last reply by Ohio Riders,
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