Commandatore Posted March 24, 2022 Share Posted March 24, 2022 Bonjour, Depuis la nuit dernière, mon site www.alfaromeo-online.com est inaccessible pour une raison inconnue... La maintenance prévue sur les serveurs impacte-t-elle la disponibilité des sites? Il y a-t-il d'autres explications possibles? Hi Since last night, my website www.alfaromeo-online.com isinaccessible for an unknown reason... Does the planned maintenance on servers impact the availability of the site? Are there other possible explainations? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 24, 2022 Share Posted March 24, 2022 If there has been planned maintainance on your servers, then you would need to know what that is, and ask your hosting company if that would affect your site. We cannot answer whether that is the cause. Only your hosting company can. It seems its very likely if they have told you they are doing some maintenance Link to comment Share on other sites More sharing options...
Commandatore Posted March 24, 2022 Author Share Posted March 24, 2022 Thanks for youy answer. Yes it's true that I mix the host and you! 😌 Is there anything in your house that illustrates a concern on my account? Link to comment Share on other sites More sharing options...
stu_m Posted March 24, 2022 Share Posted March 24, 2022 I have had the same issue and its due to a PHP update I believe I was on version 8.0.17 when I checked today due to an upgrade last night and since then my website has been down I have just changed back to PHP7.4 and all is well again Commandatore 1 Link to comment Share on other sites More sharing options...
Commandatore Posted March 24, 2022 Author Share Posted March 24, 2022 I check this... WOW!!! It works!!! I changed back to PHP7.4 and it works again!! That's incomprehensible! Thanks a lot for this idea!! stu_m 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 24, 2022 Share Posted March 24, 2022 Ive just seen the same on a server I have here, and it works when zlib is disabled. Are any of you able to confirm? Link to comment Share on other sites More sharing options...
stu_m Posted March 24, 2022 Share Posted March 24, 2022 1 hour ago, Marc Stridgen said: Ive just seen the same on a server I have here, and it works when zlib is disabled. Are any of you able to confirm? I will check when I get home although I suspect someone else may beat me to it. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Commandatore Posted March 24, 2022 Author Share Posted March 24, 2022 That's not my case. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 24, 2022 Share Posted March 24, 2022 13 minutes ago, Commandatore said: That's not my case. Thank you for letting us know. It just sounded similar to a few other clients who have had the very same issue last night when WHM updated php 8 Link to comment Share on other sites More sharing options...
stu_m Posted March 24, 2022 Share Posted March 24, 2022 4 hours ago, Marc Stridgen said: Ive just seen the same on a server I have here, and it works when zlib is disabled. Are any of you able to confirm? Disabling zlib had no affect for me Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 24, 2022 Share Posted March 24, 2022 1 minute ago, stu_m said: Disabling zlib had no affect for me Not really sure on what to suggest in that scenario. You would need to contact your hosting company to see what error is being thrown when you are running php8 Link to comment Share on other sites More sharing options...
stu_m Posted March 24, 2022 Share Posted March 24, 2022 2 minutes ago, Marc Stridgen said: Not really sure on what to suggest in that scenario. You would need to contact your hosting company to see what error is being thrown when you are running php8 I have a VPS so I have full access it could be a bug with 8.0.17 for all we know but for now I have reverted back to 7.4 and all is working. It may also be one of the plugins I am running I am yet to test all that yet but at the moment things are working so I am going to leave it be. I don't want to annoy my members too much as the site was down for over 10 hours before I noticed! I will wait till a quieter time before playing again. Link to comment Share on other sites More sharing options...
Commandatore Posted March 24, 2022 Author Share Posted March 24, 2022 22 minutes ago, stu_m said: I don't want to annoy my members too much as the site was down for over 10 hours before I noticed! I will wait till a quieter time before playing again. same for me! 😞 Link to comment Share on other sites More sharing options...
stu_m Posted March 24, 2022 Share Posted March 24, 2022 @Marc StridgenI have sent you a private message with some information Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 24, 2022 Share Posted March 24, 2022 Thank you for that info. It may well be those themes. The only suggestion I can make is remove those and see if you have the same issue, and check for updates on any of them to see if there are updated versions Link to comment Share on other sites More sharing options...
AlexWebsites Posted March 24, 2022 Share Posted March 24, 2022 OMG... All my sites running php 8, blank white screen. Moved them to 7.4 to fix the problem. I ran no updates or anything. what could cause this? Link to comment Share on other sites More sharing options...
stu_m Posted March 25, 2022 Share Posted March 25, 2022 This was the update that killed it! https://forums.cpanel.net/threads/easyapache-march-23-release-announcement.699405/ EA-10575: Update ea-php80 from 8.0.16 to 8.0.17. Link to comment Share on other sites More sharing options...
Whiskey Bizness Posted March 25, 2022 Share Posted March 25, 2022 1 hour ago, stu_m said: This was the update that killed it! https://forums.cpanel.net/threads/easyapache-march-23-release-announcement.699405/ EA-10575: Update ea-php80 from 8.0.16 to 8.0.17. I can confirm that this is the version of PHP that I am running on my server which experienced the same problem. I am pretty sure, however, that I was running on this same version of PHP for quite a while before the site inaccessible problem occurred. My community JUST went inaccessible about 24 hours ago, but I hadn't upgraded PHP any more recently than a few months ago. Link to comment Share on other sites More sharing options...
AlexWebsites Posted March 25, 2022 Share Posted March 25, 2022 I did not update php on my server, but just looked and am running Version 8.0.17 Link to comment Share on other sites More sharing options...
AlexWebsites Posted March 25, 2022 Share Posted March 25, 2022 9 hours ago, Marc Stridgen said: It may well be those themes I'm not sure its theme related because ACP was inaccessible for me. Whiskey Bizness 1 Link to comment Share on other sites More sharing options...
stu_m Posted March 25, 2022 Share Posted March 25, 2022 If you are running a on cpanel then this update only came out on the 23rd and will have been automatically done in the background. The update is to easyapache and part of the cpanel updates Whiskey Bizness 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 25, 2022 Share Posted March 25, 2022 9 minutes ago, stu_m said: If you are running a on cpanel then this update only came out on the 23rd and will have been automatically done in the background. The update is to easyapache and part of the cpanel updates This is correct, and will also only affect PHP 8, as it's the update to 8.0.17 that is causing the issues. We're trying to work around it at present 6 hours ago, AlexWebsites said: I'm not sure its theme related because ACP was inaccessible for me. The only thing I can really say there is we would need to see it in that state to advise. My suspicion is that zlib hasnt been properly disabled to be honest. Its too coincidental that it's the same symptoms at exactly the same time as everyone else stu_m, Whiskey Bizness and AlexWebsites 3 Link to comment Share on other sites More sharing options...
AlexWebsites Posted March 27, 2022 Share Posted March 27, 2022 (edited) I've been able to correlate on one of my sites that shutting off zlib compression while on PHP 8.0.17 allows the site to come back on. I have all plugins apps disabled, tested with default theme. Turned zlib compression back on and the site goes down and blank white page. Turn it off, comes back online. On another IPS site same server, I have zlib compression set to ON and running PHP 8.0.17 without issue. Shut it off/on, no issues. Very odd why one is ok and the other is not, same setup. I looked at caching/redis and if there are any differences. All my IPS sites are on the same server, same settings. The site that is working is running: Edited March 27, 2022 by AlexWebsites Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 28, 2022 Share Posted March 28, 2022 It's a bug on 8.0.17 zlib. We are looking to work around that issue AlexWebsites 1 Link to comment Share on other sites More sharing options...
stu_m Posted March 28, 2022 Share Posted March 28, 2022 I can now confirm that turning off zlib has indeed allowed me to revert back to PHP8 Not sure why it didn't work the first time Commandatore and Marc Stridgen 2 Link to comment Share on other sites More sharing options...
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