mrssurv Posted March 26, 2022 Share Posted March 26, 2022 MrsSurvival.com I ran the last update. The site gave this error message: The owner asked about a few things not working right. There is a long list of error messages in the logs, during and after the last update, and an error notification in Admin. I clicked on the “fix”, but it did absolutely nothing. Our only hook is the Chat Box. It is displayed on your Default Theme, before logging in. After logging in it is no longer displayed. And the tab, to enter the chat area, displays, “you do not have permission”. Link to comment Share on other sites More sharing options...
mrssurv Posted March 26, 2022 Author Share Posted March 26, 2022 Your assistance will be greatly appreciated. Link to comment Share on other sites More sharing options...
Jim M Posted March 26, 2022 Share Posted March 26, 2022 It looks like on your community, your upgrade has been completed and there are no remaining errors in the support tool. Could you please clarify if you're still having issues and with what? Link to comment Share on other sites More sharing options...
mrssurv Posted March 26, 2022 Author Share Posted March 26, 2022 This is the notification error we received: Also, do I need to contact the Chat programmer to fix the issue we have with it? Link to comment Share on other sites More sharing options...
Jim M Posted March 26, 2022 Share Posted March 26, 2022 11 minutes ago, mrssurv said: This is the notification error we received: That would not be an error with the upgrade itself. That is the software functioning normally. A user there recently changed their email, password, or the unsubscribe link may have expired so they would not be able to unsubscibe from an email. They would first need to login. I would recommend downgrading the notifications you receive to at least a level 3 in ACP -> Support -> Error Logs -> Settings. Otherwise, you may get flooded with things like this where the software is functioning normally. 11 minutes ago, mrssurv said: Also, do I need to contact the Chat programmer to fix the issue we have with it? Yes, if you have having issues with a third party application, you would need to contact the author. Link to comment Share on other sites More sharing options...
Solution mrssurv Posted March 26, 2022 Author Solution Share Posted March 26, 2022 Thank you very much for your assistance. I will let the owner know, and take care of the other issue. Respectfully… Link to comment Share on other sites More sharing options...
Jim M Posted March 26, 2022 Share Posted March 26, 2022 You're very welcome. Happy to help 🙂 . Link to comment Share on other sites More sharing options...
AlexWebsites Posted March 26, 2022 Share Posted March 26, 2022 2 hours ago, mrssurv said: This is the notification error we received: Also, do I need to contact the Chat programmer to fix the issue we have with it? I got this for the first time also on the 24th, but I sent out a bulk email for the first time in a year on that day. I typically use a newsletter app. I got five of these, triggered from the bulk email. I've never received these from regular email notifications that go out. mrssurv 1 Link to comment Share on other sites More sharing options...
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