Karma Goddess Posted March 25, 2022 Share Posted March 25, 2022 I have just migrated my site to a new server/hosting provider. The person who assisted me in migrating my site to IPS last year set up my site on a domain name not registered to me; therefore, I now want the IPS software I purchased to be licensed/connected to the domain name that I own. Please let me know what I need to do in order to make this change. Link to comment Share on other sites More sharing options...
Bethanyrayne Posted March 25, 2022 Share Posted March 25, 2022 If you have a current license it's as easy as going into your >Client Area and >Manage this purchase and find Licensed URL's and Change Licensed URL. I don't know if you can do this without current license. Karma Goddess 1 Link to comment Share on other sites More sharing options...
Solution Jim M Posted March 25, 2022 Solution Share Posted March 25, 2022 As @Bethanyrayne mentioned, you can change your license URL in the Client Area. For more info, please read: https://invisioncommunity.com/4guides/client-services/license-keys-urls-r344/ 26 minutes ago, Bethanyrayne said: I don't know if you can do this without current license. A current license is required to change the license URL. Karma Goddess 1 Link to comment Share on other sites More sharing options...
Karma Goddess Posted March 25, 2022 Author Share Posted March 25, 2022 2 hours ago, Jim M said: As @Bethanyrayne mentioned, you can change your license URL in the Client Area. For more info, please read: https://invisioncommunity.com/4guides/client-services/license-keys-urls-r344/ A current license is required to change the license URL. I have a current license. The problem is that the license is tied to a url that isn't mine, I don't own, but still shows up in MY account as having the software that I purchased licensed to that url. ^^ that is not my site domain. My site domain is https://eatingdisordercentral.com so will these steps solve my issue?? Link to comment Share on other sites More sharing options...
Karma Goddess Posted March 25, 2022 Author Share Posted March 25, 2022 3 hours ago, Jim M said: As @Bethanyrayne mentioned, you can change your license URL in the Client Area. For more info, please read: https://invisioncommunity.com/4guides/client-services/license-keys-urls-r344/ A current license is required to change the license URL. essentially, I need to make my test url my actual url and delete the current site url Link to comment Share on other sites More sharing options...
Jim M Posted March 25, 2022 Share Posted March 25, 2022 That would be what your license URL is set to. As a license URL can only be set with a license key, you are responsible for safe-guarding your license key. If there is not an Invision Community installation at that URL, you will be able to reset it through this process we mentioned. If there is an Invision Community installation at that URL, you will need to ensure whoever owns it has removed your license key from operation. Link to comment Share on other sites More sharing options...
Karma Goddess Posted March 25, 2022 Author Share Posted March 25, 2022 Just now, Jim M said: That would be what your license URL is set to. As a license URL can only be set with a license key, you are responsible for safe-guarding your license key. If there is not an Invision Community installation at that URL, you will be able to reset it through this process we mentioned. If there is an Invision Community installation at that URL, you will need to ensure whoever owns it has removed your license key from operation. the person who owns the url does not have access to my IPS account or license key. I just want to remove it from my account completely. Link to comment Share on other sites More sharing options...
Karma Goddess Posted March 25, 2022 Author Share Posted March 25, 2022 apologies as I'm most definitely not tech savvy 🙁 one of my site admins is telling me we will be able to do this as you've outlined above once we take the site down and point the correct url to the new server. Ideally, I would still love nothing to do with tessorexia.com if possible after the fact Link to comment Share on other sites More sharing options...
Jim M Posted March 25, 2022 Share Posted March 25, 2022 You would need to not have anything present on the current URL showing. Karma Goddess 1 Link to comment Share on other sites More sharing options...
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