Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 2 followers
- 15 replies
- 869 views
Hello everyone. We bought our Invision Community forum a few months ago. Since we're creating a gaming platform, we need to customize our memberships, and basically we're going to do two things ourselves with our programmers. One of them is SMS confirmation by phone to memberships. For this we have to go to the membership customization and edit the system files (We did the same very easily in the SMF forum) but Invision is a bit of a closed box and I guess we can't do anything about it except the front/front end design. Is there any way you can show/offer us about this? Because this process is important to us. So to summarize, can't we intervene and customize th…
Last reply by Marc, -
- 2 followers
- 3 replies
- 597 views
Hello, Today Super Blocks plugin was updated a few hours ago. It is now compatible with 4.7. I purchased it a few months ago but there is a problem. I have version 1.3.0 but when I click on check updates on my ACP, this plugin won't be an option, even though it's compatible with 4.7. Problems: 1. New update won't appear on my ACP 2. Plugin cannot be located when I search on my ACP's marketplace. What is the problem? Thanks
Last reply by Marc, -
- 0 replies
- 285 views
So far I've encountered 2 sites, one of my own, where it randomly went down with an error 500. The only fix was to use a new theme. The actual fix is to disable template caching, so I suspect there's an issue with that right now. The errors did not generate any logs, nor did any logs happen at the host level. So this post is basically useless outside of giving people encountering the issue another thing to try while waiting for support. Wild baseless guess: The new simple theme editor is borking cache
Last reply by Daddy, -
- 1 follower
- 0 replies
- 576 views
The form in the filter block is always formatted as ipsForm_vertical, even if using the block in the main content. This should be at least ipsForm_horizontal. Better to display it the same way the search does, where the fields are displayed as columns to save place for long filter forms: Yes, I am aware the last one is a suggestion. 😄 I could not stop, please concentrate on the first line.
Last reply by Sonya*, -
- 1 follower
- 14 replies
- 895 views
Hello, We run a dedicated server with two Invision Community installs. The PHP version currently running is 7.3 which is deprecated. For the new upgrade, I need to change this to at least 7.4, although I also have access to PHP8.0. My problem starts when I change the version in WHM Multi-PHP Manager. I checked with main Invision install and the screen goes white. I tried disabling applications in Invision, with no luck. I then tried the other Invision installation and the same occurs there. Is there somewhere I could check to see what is causing this problem? Please bear in mind that I only know the very basics and would need an easy to understand explanat…
Last reply by Marc, -
- 1 follower
- 3 replies
- 656 views
After upgrading to 4.7, I'm getting the following when trying to access my admin. [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Tried recovery mode, doesn't work. Tried re-uploading all files and upgrading again. No upgrade available. Anything else I can try?
Last reply by Marc, -
- 2 followers
- 2 replies
- 553 views
Upgraded to the 4.7 version. Our site runs the brave theme (https://invisioncommunity.com/files/file/8063-brave-ipsfocuscom/), so getting warnings that we need to update the theme after upgrade is normal. Typically we can still access the interface and change to a default theme, upgrade the theme and revert back to using it. I did verify that the theme has an upgrade available once we are on 4.7 we would go to the marketplace and upgrade it. This time upon completion of the upgrade both the ACP and basic site generates 500 error. PHP error log shows: mod_fcgid: stderr: PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/prod_ak5…
Last reply by Marc, -
Our test instance of Invision suffered an update error so we blew away the file structure of the forums per: and uploaded the most current version of the software. Mind you this is the EXACT same URL and path we used and had licensed for our previous TestInstall < 36 hrs ago. Running the site and forum/admin/install all system checks are green. Entering in our license code with ****-****-****-****-****-TESTINSTALL per the instructions in the aforementioned guide and we get: "A test installation has already been activated for this license key. Your license key entitles you to one test installation only." The guide says: Thoughts?
Last reply by Marc, -
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- 3 followers
- 8 replies
- 628 views
This isn't really need for support, but it's a question for the Invision team. 🙂 A member on our forum just asked this, and I realize that none of the Admin team knows the answer. When users upload photos or documents into posts, are they scanned for viruses? Is there any sort of file scanning going on in IPS? Thanks in advance!
Last reply by Marc, -
- 1 follower
- 9 replies
- 814 views
For years we have published our articles the same way ... Our users, depending on permissions have 3 ways to do it. Admins/Mods can use the backend (create new article) or the front-end (add new article). Our editorial team - which has permissions slightly below moderator level - does not have access to this so creates an article in a dedicated forum (sometimes from a previously created template that is first copied to the relevant forum) and one of the admins or mods then promote these to an article. We use the copy topic and promote posts to articles plugins from @Adriano Faria to make all this work. The resultant article is published on the front page and a…
Last reply by HighlanderICT, -
- 1 follower
- 6 replies
- 651 views
Good day, I don't know if someone can help me with this, they tried to use the SQL Toolbox to be able to edit the Color of the Member's Title, and this happened to them, Help please,
Last reply by Jim M, -
- 2 followers
- 34 replies
- 1.8k views
Hey 🙂 I recently changed my web host and I simply followed the procedure indicated in the guides Unfortunately everything does not go as planned, I have several errors and major display problems InvalidArgumentException: (0) #0 /home/u660868473/domains/scylla-games.com/public_html/system/File/File.php(326): IPS\_Image::create() #1 /home/u660868473/domains/scylla-games.com/public_html/system/Theme/Theme.php(729): IPS\_File::create() #2 /home/u660868473/domains/scylla-games.com/public_html/system/Theme/Theme.php(4515) : eval()'d code(3420): IPS\_Theme->resource() #3 /home/u660868473/domains/scylla-games.com/public_html/system/Theme/Theme.php(5368): IPS\T…
Last reply by Stuart Silvester, -
- 5 replies
- 950 views
So everything was great, until it wasn't. I updated to the latest IPS version and all was going well, up until I tried to clear system logs using https://invisioncommunity.com/files/file/10090-tb-delete-all-system-logs-button/ As soon as I clicked the button I was met with a 500 error. The front end of the site works fine, I just can no longer access the adminCP. Because of this I wasn't able to turn my site back to online mode, but I was able to do so in the database but it's still showing the offline banner at the top. Error: Fatal error: Cannot use "parent" when current class scope has no parent in /home/xxxx/public_html/system/Theme/Theme.php(2703) : eval…
Last reply by Stuart Silvester, -
- 1 reply
- 452 views
Hey! Is something like the below is possible: Basically, just showing what the title was before the change? Can't seem to find a setting for it maybe I could change a template to make it happen though! Also, is it possible to show all Moderation actions in these meta items? E.g. X moved topic from Y to Z (this doesn't seem to be appearing on my Forum) Thanks in advance!
Last reply by Jim M, -
When a guest user purchase an product, after he filled the register account and paid the order, the account filled in register form doesn't create. In ACP the transaction is approved but order is pending. User need to manual register again by the correct register page (not in payment page) to make the register works. How to fix this situation? Server: OVH CDN: CloudFlare PHP: 8.0 IPS Ver.: 7.6.9 1
Last reply by Jim M, -
- 1 follower
- 3 replies
- 714 views
I purchased Commerce for an existing community, and downloaded the suite again, but there is no Commerce folder in the Applications folder. How can I install this?
Last reply by Mark H, -
- 2 followers
- 12 replies
- 812 views
https://forum.wirralvikings.org.uk/ getting a http 500 error on both main forum and admin area. have performed a database check and db is showing no errors. no rogue/overruninng php processes seem to be running any advice on where else to look? php version is 8.0 btw and invison version is 4.7
Last reply by Marc, -
- 2 followers
- 2 replies
- 627 views
I'm not sure if this is related to my recent issues with the ACP or not, but since that problem was fixed, I now cannot view members within the ACP. If I go to the member list and click on any of the names, I receive the following error: Error: Call to undefined method IPS\Lang::recordWord() (0) #0 /home/bzpower/public_html/applications/cms/sources/Databases/Databases.php(877): IPS\cms\_Databases->recordWord(1) #1 /home/bzpower/public_html/applications/cms/sources/Databases/Databases.php(269): IPS\cms\_Databases->preLoadWords() #2 /home/bzpower/public_html/applications/cms/sources/Databases/Databases.php(214): IPS\cms\_Databases::constructFromData(Array) #3 /home…
Last reply by Black Six, -
- 1 follower
- 6 replies
- 638 views
Please see picture
Last reply by Marc, -
- 2 followers
- 7 replies
- 505 views
Hey All, As I watch a new test conversion take place and stare at the progress counter, I started to think, what are the best practices for member groups? From my understanding from the guides and reading around: Members will not acquire styling from secondary groups, only primary. With the above point, that means Admins and Mods should have those respective groups as primary so that they acquire staff styling. It seems that the group system will favor positive permissions (yes) over negative permissions (no or not having it) or lower in terms of wait timers (because lower is positive) On our previous software, we have for example a Support…
Last reply by Marc, -
- 1 follower
- 15 replies
- 890 views
I've tried to link my two communities with the method provided in the API section of Invision Community. However, every day I get these 401 Unauthorized errors and it causes the other forum to get barred from using the API. As far as I know, everything is set up right. Would appreciate any help! This is what happens once the IP of the second forum is banned when someone tries to login This is the failed requests from the other forum. The weird thing is that it works for the most part, so it seems like the forum is only sometimes sending the wrong client secret.
Last reply by Marc, -
- 1 follower
- 3 replies
- 526 views
Why when a movie file is uploaded it appears like this on desktop But if viewing on a mobile its embedded and you can watch it.
Last reply by Marc, -
- 2 followers
- 1 reply
- 562 views
How does the reporting part of Invision actually work? Because, when I put "Last Week" a number of subscribers appears on my forum, if I put exactly the same days of last week in custom mode, the numbers are totally different. 😫 Does the Last week Filter select from the previous Sunday to Saturday? What is the correct filtering?
Last reply by Marc, -
- 4 followers
- 13 replies
- 1.7k views
I've choosed a custom field for sorting the records of a pages db: In frontend this field shows two times in the "sort by"-menu when its type is "Number": When I changed its type to "Text Area" only the title of this field is shown in menu.
Last reply by Marc, -
- 1 follower
- 15 replies
- 921 views
There is a lot of lines to change, when i press fix automatically it takes some tame and returns to the same list what i need to change, if i do this manually and press check again it returns to the same list again with all those lines, nothing changed. What i have to check to resolve this issue?
Last reply by Marc,
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