July 22, 2022 in Technical Problems
A member of our forum has reported that he cannot access the text box to post or reply to PM's. I have established that the problem is his end and has only occurred since the latest forum software update.
He is using an iPad with software 10.3.3
Any suggestions/help gratefully received
Only things which you can have them do is clear their browser's cache and as they're using an iPad, ensure they're using Safari (ensure iPadOS is updated to the latest release)
12 minutes ago, Bill Edwards said:
Oooffff...he may have missed the boat on updates here. What gen iPad? He may be able to upgrade to 12.5.x, but possibly won't be able to go beyond that.
It sounds like it may be a 4th gen, just based on the version, as that's the last version able to be updated to on a 4th generation ipad. Unfortunately that device is a decade old, and it may well be a situation he is unable to resolve there. We can only provide support for the latest browsers unfortunately.
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