Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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- 1 follower
- 1 reply
- 610 views
Hello, We recently tried to upgrade the php version of our community from 7.4 to 8.1, after checking the compatibility scanner and fking the few issues we found, we thought that we were able to switch easily. However after we switched, our whole community is broken. And we are wondering if maybe we missed something while upgrading. Currently when you go to the community the only thing that happens is that a blank 0kb file is downloaded. We were able to login to the AdminCP, however after clearing the cache (via the button) the AdminCP is also broken. We enabled in_dev, this resulted in a lot of error messages, the strange thing about this however is that …
Last reply by Stuart Silvester, -
- 3 followers
- 8 replies
- 822 views
I need to copy some tutorials from my Joomla site to my Invision forum. The tutorials contain photos that I want to be saved to my Invision forum folder instead of just being linked. There use to be an option in the ACP to do that but I no longer see it. Can anyone anyone tell me where I can find setting or a way to do that? BTW, the Joomla site and the IPS forum are on the same server. Just in different folders.
Last reply by Marc, -
- 1 follower
- 22 replies
- 1.2k views
Members are reporting that the notifications aren't loading for some users. Screenshot below of a user on the default theme so it doesn't seem to be theme related. This was on iPhone Safari browser but another user explained that it is doing the same thing on an Android Chrome browser. Weirdly, its working for me on my desktop and mobile. Only AdminCP thing done recently was upgrade to 4.7.3. I've also cleared System Caches and that doesn't fix their issue. Any help would be greatly appreciated.
Last reply by Marc, -
- 3 replies
- 797 views
Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme. How do I access AdminCP without access to the forum? Tanks
Last reply by Gary, -
- 1 follower
- 16 replies
- 1.1k views
Since last week, users can't register at Forum anymore. How to fix this? We are using the Invision Community 4.7.2.1. At Admin logs, show this:
Last reply by Gary, -
- 2 followers
- 3 replies
- 844 views
Are there any problems or errors when saving a post that contains a youtube embed?
Last reply by Marc, -
- 3 followers
- 9 replies
- 1.2k views
Just upgraded to PHP 8.1.10 and got 2 deprecation errors. I have IN_DEV set and 4.7.2.1 installed. The first is with the License Check where $resonse['test_url'] is empty. I do not have a test install for the license. Second is in mobileNavigation.phtml in the first "Browse" menu link. I have the Browse menu enabled and for some reason, it adds a "Browse" link as the first menu item in the Browse dropdown...
Last reply by Gary, -
- 2 followers
- 8 replies
- 893 views
Hey everyone! As the title states, I am trying to find a way to hide IPs from my moderators however, I cannot seem to find the way to do that. I've tried a few limitations that I assumed were right but I could 100% be missing this. Any help is appreciated 😃
Last reply by Gary, -
- 1 follower
- 6 replies
- 720 views
Tried several tricks but can't get the "stock" reply button visible to other groups. Running: Version 4.7.3 (latest with patch) PHP Version 8.0.24. Dashboard happy 😄 and using other theme ( ipsfocus.com), but same problem on default theme. When I made a stock reply for our staff members I put the button in the editor, but it's not visible in there editor. As an administrator I see it, made testuser -> admin, button available, changed group button gone. Permissions was set on the stock reply to the group, even set it to all groups still no luck. Seems only to work now for the admin, am I doing something wrong? or is it …
Last reply by Randy Calvert, -
- 2 followers
- 6 replies
- 708 views
I'm working through moving files from my S3 bucket to the one provided with the CiC bucket. Things have been going well so far, except that when I've gotten to the gallery images, it's gotten suck at 92.21% and has not moved from that spot since late last night (more than 12 hours ago). Given there is only about 3-4GB of content in the gallery, I'm assuming something is stuck. ACP is reporting it as a locked task as well. Would someone mind giving it a peek to see what is going on?
Last reply by Jim M, -
- 1 follower
- 3 replies
- 575 views
Last reply by Jim M, -
- 1 follower
- 4 replies
- 929 views
Just trying to find a topic with Zapier and getting this error https://share.getcloudapp.com/xQuxmAAl
Last reply by Daniel F, -
- 3 followers
- 16 replies
- 1.1k views
We have just had a notification from Stripe that our account is being used for card testing - and indeed, we are getting a huge number of small donations into our Stripe account, the majority of which are failing. I have now turned on the setting requiring people who are paying to set up an account, which should reduce this issue somewhat, but Stripe also recommend that we add other mitigations to our payment gateway, including some added friction. Their help page is at https://stripe.com/docs/disputes/prevention/card-testing I can't see that we would be the only people to have suffered from this. Does anyone have any advice - and can IPS add some parameters to…
Last reply by Marc, -
- 1 follower
- 1 reply
- 581 views
Hi all, after upgrading to PHP 8.1 everything worked fine for a few minutes. Then the site went to the maintenance screen and it was also impossible to access ACP. Bringing back to the old version of PHP everything is back to normal. Do you have any suggestions for me? Many thanks! Community v4.7.2.1 - PHP Version 7.4.32. - Applications: Ban Members From Topics 1.1.3 - Ban Members From Forums 4.3.0 - Classifieds 2.3.5 - Enhanced AdBlock Detector 2.1.9 - PHP8 Compatibility Scanner OK No issues identified.
Last reply by Randy Calvert, -
- 1 follower
- 6 replies
- 830 views
Hi there, I see these log entries repeated multiple times : Array ( [error] => invalid_grant [error_description] => Bad Request ) Array ( [error] => invalid_grant [error_description] => Missing code verifier. ) on admin CP, are these something to worry about ? Best Regards
Last reply by Marc, -
- 3 followers
- 9 replies
- 910 views
Hello I have a link that I need to create a redirect, how to do that? The link is: https://forum.casadodesenvolvedor.com.br/central-de-ajuda/centraldeajuda.html/
Last reply by Nathan Explosion, -
- 2 followers
- 10 replies
- 885 views
Initially I thought that this was a bug when hiding, unhiding and hiding again, but it appears that the staff note for hiding a topic are not shown on the first post like how edit notes are. The white text is what could be displayed to moderators. Right now the only option to find why a topic was hidden is hovering over the eye icon I forgot to add that these actions are also not added to the moderation logs, so that would be missing too.
Last reply by Marc, -
Hi guys, To test the PHP 8 upgrade I restored production db to a staging environment. Everything seems to work fine, however I have some issues with fonts being fetched from the production environment. And because it comes from another URL, a CORS error is thrown: Any idea where I can change this so it goes to the staging environment?
Last reply by Ghust, -
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- 1 reply
- 574 views
Hello, I have a question about Frontend translation I just want to translate frontend. I want to translate the admin panel later. How can I do this? Is there an external method of Quick translate?
Last reply by Adriano Faria, -
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- 2 followers
- 12 replies
- 1k views
Hello everyone how are you ? Then I have a small doubt, I need delete all (members on my community I have estimated 400 active members or more ) but this is BETA Game then now I need exclude all members for start the official database info How to execute this with the best process ? OBS: I can not loss my forums posts because have much guides of the my game ! I a search on here, and some topics have information of how execute this with manually mode member by member but this is very long time.
Last reply by Miss_B, -
- 2 followers
- 18 replies
- 1.1k views
Hi, I'm having part of my Invision forum for paying members only through Paypal. Doing some research on paying members who's time lapsed, I found out that some (for example Pete X) did pay for his subscription the last time in 2019. Maximum time I have subscriptions for is 1 year. Yet Pete X is still in the membersgroup for paying members only. Can I have some assistance here? I'm a bit doubting if I'm right in asuming that I going to manually demote all the freeloaders I noticed. How is this even possible? (I did move a few times between providers after 2019, maybe that did something to a database?) 🙁 -- Rick
Last reply by riko, -
Dear Invasion Community Team, I am problem with upgradation of invasion community and while upgrading it is showing configuration or server error. Please help me upgrading the invision community. Please check the attached screenshots. I am ready to take up private support as well. I am unable to directly reach the support team. Please someone help me on this soon.
Last reply by Jim M, -
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- 2 replies
- 828 views
Hey guys, For our community we run a docker stack on an azure machine. It's comprised of: - Nginx - PHP-FPM (7.3) - Mariadb (10.2) - Certbot for https certs - Some helper containers Currently we run IPS 4.5.2. As PHP 8.0 will be recommended for new version I wanted to test if the upgrade procedure was working correctly. Therefore I took a backup of the database, spun up a new stack with the same settings and tried upgrading the php-fpm container to 8.0. Before the new container, I can access the staging environment just fine. After the new php-fpm container I notice that it just keeps loading until…
Last reply by Ghust, -
- 3 followers
- 11 replies
- 874 views
This shouldn't be possible, should it?
Last reply by Marc, -
- 3 followers
- 2 replies
- 479 views
I just upgraded to Mac OS 13 with Safari 16.1. As far as I understand it, this setup now supports web push, but the notification settings in Invision Community don’t reflect that. Am I missing something? Does Invision need to change something to support Safari now?
Last reply by opentype,
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