Moonbeam Posted November 4, 2022 Share Posted November 4, 2022 One of the third-party apps that is critical to running my site had no incompatibility flag, but turns out to be incompatible. I've had to disable it to allow my site to run, but without that app, a great deal of our functionality is broken. Is it possible to reverse the upgrade for the moment, to give us time to figure out the way forward? Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 4, 2022 Share Posted November 4, 2022 (edited) Unfortunately this is not possible. You would need to restore your site from a backup to roll back to a prior version. This means you would lose any content posted since that backup was taken. Edited November 4, 2022 by Randy Calvert Link to comment Share on other sites More sharing options...
Moonbeam Posted November 4, 2022 Author Share Posted November 4, 2022 How often are backups made? We could easily repost stuff. Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 4, 2022 Share Posted November 4, 2022 Are you hosted by IPB’s cloud platform? If so, backups are made daily. If you’re self-hosted, that would be a question to post to your hosting provider. Link to comment Share on other sites More sharing options...
Moonbeam Posted November 4, 2022 Author Share Posted November 4, 2022 Yes, we're on the cloud platform. I would just need to know the time of the most recent backup to evaluate what posts would need to be copied and reposted. Link to comment Share on other sites More sharing options...
teraßyte Posted November 4, 2022 Share Posted November 4, 2022 (edited) In case restoring a backup is not an option, what about the the application's developer? Have you tried contacting them to see if they have an updated/compatible version? Just now, Moonbeam said: Yes, we're on the cloud platform. I would just need to know the time of the most recent backup to evaluate what posts would need to be copied and reposted. Okay, then that's something the IPS staff needs to answer for you. It's nothing we can check ourselves. Edited November 4, 2022 by teraßyte Link to comment Share on other sites More sharing options...
Moonbeam Posted November 4, 2022 Author Share Posted November 4, 2022 (edited) 2 minutes ago, teraßyte said: In case restoring a backup is not an option, what about the the application's developer? Have you tried contacting them to see if they have an updated/compatible version? It's complicated. The original maker apparently transferred ownership to someone who removed it from the marketplace, and I don't know whether I'll be able to get it updated. So we may be be looking at recommissioning a whole new app, eventually. Edited November 4, 2022 by Moonbeam Link to comment Share on other sites More sharing options...
Gary Posted November 4, 2022 Share Posted November 4, 2022 Hi @Moonbeam, I'm sorry to hear you have encountered this hurdle. I have created a ticket for you and will ensure one of our staff members assists you with the process, at least temporarily, until the plugin is updated or a new one has been created for you. Link to comment Share on other sites More sharing options...
teraßyte Posted November 4, 2022 Share Posted November 4, 2022 (edited) 5 minutes ago, Moonbeam said: It's complicated. The original maker apparently transferred ownership to someone who removed it from the marketplace, and I don't know whether I'll be able to get it updated. So we maybe be looking at recommissioning a whole new app, eventually. Oh okay then, one of those situations. In case there's also the option of hiring a different developer to update it for you, or at least give it a quick check at least: https://invisioncommunity.com/third-party/providers/ Making it compatible might end up being a simple thing depending on what needs to be updated. I've done several similar updates myself recently with this whole PHP 8 compatibility chaos. 😅 Edited November 4, 2022 by teraßyte Moonbeam 1 Link to comment Share on other sites More sharing options...
Moonbeam Posted November 4, 2022 Author Share Posted November 4, 2022 1 minute ago, Gary said: Hi @Moonbeam, I'm sorry to hear you have encountered this hurdle. I have created a ticket for you and will ensure one of our staff members assists you with the process, at least temporarily, until the plugin is updated or a new one has been created for you. Thank you! Link to comment Share on other sites More sharing options...
Gary Posted November 4, 2022 Share Posted November 4, 2022 My pleasure! Future correspondence will be provided to you via email for this one. I am happy for you to provide any follow ups here if you deem it beneficial for future clients. Milestone: 100 posts helping the IPS community. 🥳 Moonbeam and Meddysong 2 Link to comment Share on other sites More sharing options...
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