I have a Gallery album which is open to all members, to view and comment (on both the album and the images). I recently posted a reply to a comment on the album. My reply contains a small PDF document, which I assumed everyone would be able to access and download in the same way that they would if it were attached to a post in a topic.

However, when anyone (but me) tries to download the PDF attachment, they are presented with the following error:

Quote

This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location.

I have looked through the ACP but I can't find any permissions settings that relate to this. Am I missing something?

Edited October 5, 20222 yr by JohnDar

Do you have an example of this, I can take a look at?

Yes, I'll PM you the details

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Done

I have created a ticket for you on this, and someone will be in contact as soon as possible.

Thank you.

Just a public update here too..
That's a confirmed bug, which I have logged to our bugtracker.

Just a quick note to let you know this has been resolved in the latest 4.7.4 release, which went out a short time ago. If you are still experiencing this issue after upgrading to that release, please let us know.

All good, following the update.

For info, existing attachments remain inaccessible. To make them available to everyone, the posts need to be edited and the attachments removed and then re-added.

Hi @JohnDar,

Thanks for coming back and letting us know! Glad it is all working for you now.