JohnDar Posted October 5, 2022 Share Posted October 5, 2022 (edited) I have a Gallery album which is open to all members, to view and comment (on both the album and the images). I recently posted a reply to a comment on the album. My reply contains a small PDF document, which I assumed everyone would be able to access and download in the same way that they would if it were attached to a post in a topic. However, when anyone (but me) tries to download the PDF attachment, they are presented with the following error: Quote This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location. I have looked through the ACP but I can't find any permissions settings that relate to this. Am I missing something? Edited October 5, 2022 by JohnDar Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 6, 2022 Share Posted October 6, 2022 Do you have an example of this, I can take a look at? Link to comment Share on other sites More sharing options...
JohnDar Posted October 7, 2022 Author Share Posted October 7, 2022 Yes, I'll PM you the details Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 7, 2022 Share Posted October 7, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
JohnDar Posted October 8, 2022 Author Share Posted October 8, 2022 Done Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 10, 2022 Share Posted October 10, 2022 I have created a ticket for you on this, and someone will be in contact as soon as possible. Link to comment Share on other sites More sharing options...
JohnDar Posted October 11, 2022 Author Share Posted October 11, 2022 Thank you. Link to comment Share on other sites More sharing options...
Daniel F Posted October 11, 2022 Share Posted October 11, 2022 Just a public update here too.. That's a confirmed bug, which I have logged to our bugtracker. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted November 2, 2022 Solution Share Posted November 2, 2022 Just a quick note to let you know this has been resolved in the latest 4.7.4 release, which went out a short time ago. If you are still experiencing this issue after upgrading to that release, please let us know. Link to comment Share on other sites More sharing options...
JohnDar Posted November 3, 2022 Author Share Posted November 3, 2022 All good, following the update. For info, existing attachments remain inaccessible. To make them available to everyone, the posts need to be edited and the attachments removed and then re-added. Link to comment Share on other sites More sharing options...
Gary Posted November 4, 2022 Share Posted November 4, 2022 Hi @JohnDar, Thanks for coming back and letting us know! Glad it is all working for you now. Link to comment Share on other sites More sharing options...
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