Jump to content

Jim M

Invision Community Team
  • Posts

  • Joined

  • Days Won


 Content Type 


Release Notes

IPS4 Guides

IPS4 Developer Documentation

Invision Community Blog

Development Blog

Deprecation Tracker

Providers Directory


Release Notes v5





Everything posted by Jim M

  1. The error should be logged in detail in ACP -> Support -> System Logs. If you have any further questions, please let us know.
  2. Please note that Gary is not an Invision Power Services employee. He is a client. I am sorry that you do not appreciate the new support workflow but you have not lost any support 🙂 . The same flow would have happened here but I can certainly pass along your concerns to our management. I have transferred your issue to a ticket because it will require further digging by our team to see what is happening in this particular topic here to cause this issue. Please watch your email for further correspondence.
  3. Support is direct here and the same level of support which you would receive via email but you start here in our community. As many individuals have similar questions, this gives you a space to search and receive help from similar experiences. It's worth noting that our typical business hours are still 8am to 5pm Eastern and our response time is within 72 hours.. However, we are a global company so we do respond outside of those hours. Our community also gives the ability for fellow customers to assist you during our off hours. We do have a member of our support staff out this week so are a little behind so I apologize for any delays there. As this is a theme issue, I would suggest switching to an unmodified theme and trying again. If you're still having issues, please disable all third party applications/plugins and try again. If still having issues, please ensure all access details are up to date on file and we can take a look.
  4. I'm afraid, we do not offer the Classic in a monthly term. It is only available yearly. If a low monthly rate is something you're looking for which includes hosting, you can look at our Cloud as an option 🙂 .
  5. Please go to ACP -> Support -> ensure you're running UTF8MB4
  6. Would do as Randy mentioned, there are a lot of URLs cached in the system that after a URL change need to be cleared. If that does not resolve it, ensure that you have not set any constants related to cookies in your constants.php file. If the domain has been hard set there then it will need to be removed or changed.
  7. You can contact us via the contact form there or via the Client Area support system for Cloud users.
  8. Please note that a self-hosted license is non-transferrable. Meaning, you will need to purchase a new license if you were "handed" a community. Please contact us if you have any questions on that.
  9. Would ensure you’re running PHP 8.0 or PHP 8.1. If the FTP credentials changed, it will prompt you as such. If you are running the versions required and permissions are ok, please check your /uploads/logs folder for more details.
  10. What you have in your .htaccess is not the .htaccess we provide in ACP -> System -> Search Engine Optimization -> Rewrite Rules. You will want to download that file and apply it as instructed there:
  11. The ACP credentials are still a display name rather than email address which it requires. This is the Admin Control Panel of the software, not your hosting. Additionally, the error is not in place as URL rewrite has not been enabled in the ACP and I also cannot access the ACP.
  12. Unfortunately, the ACP credentials we are provided were a display name when the ACP is requiring an email address. Additionally, I see that the .htaccess is blank on your server. Please ensure that it is populated correctly and in place in the error'd state.
  13. Please put it in place and provide us access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Yup, it crashed. Please contact your hosting provider to repair it as the error mentions 🙂 .
  15. Did you place this in the root directory of where your community is installed on your server? If you placed it in the "admin" directory, you would indeed get an error. You will want to move it up to the root directory.
  16. Could you please provide the exact error message? Sounds like your database may have crashed. If that ends up being the case, you will need to have your hosting provider repair the tables or restore a backup if repair is not possible.
  17. Would check the response here: https://invisioncommunity.com/forums/topic/456888-friendly-url-rewrite/?do=getNewComment
  18. Did you apply the .htaccess on your server in the community's root directory? If so, please ensure that your server supports URL rewrites and is running Apache. If you do not know how to do any of this, please contact your hosting provider for support.
  19. As mentioned, you are using the system is a way it isn't currently designed to so you would need to make Feedback suggestions to change anything which you see doesn't fit how you are using it. This will be evaluated by our team and see if it fits the needs and design of the feature.
  20. The system is designed in an OAUTH API style so the client would be making the direct request to the system.
  21. As you are utilizing the API in an abnormal manner here, you may encounter some "bumps in the road" as you have here. There is currently no whitelist. You can try restricting your API Key to your server's IP address if you haven't, however, likely this may be a new feature you need to suggest in our Feedback forum to allow for. Generally, it isn't a good idea in an API system like this. Is the server sending no, bad, or corrupted key at any point or is the request not completing? This would be the only case to encounter this issue.
  22. The Q&A forum type is going away but there will still be the ability to mark your replies as a solution in forum topics, very similar to how your can now in a Discussion forum type.
  23. The URL change process simply resets your license URL. You would simply add your license key or install at the new URL.
  24. You're more than welcome to suggest it in our Feedback forum if you still have a use case for it.
  25. 403 Forbidden is error coming from your server, not the software. If you did not upload the files in the correct spot something may be off, unfortunately, it is not something we can provide support on. If you are unsure how to upload files, please contact your hosting provider to ensure they overwrite their existing counterparts on your server.
  • Create New...