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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Jim M posted a post in a topic in Technical Problems
    The setting you'd want to pay attention to is: Cache sidebar, header and footer blocks. This would control how long that data is cached for and when it would try again.
  2. Jim M posted a post in a topic in Technical Problems
    You are self-hosted, you are not on our Cloud. Additionally, your HTTPS is not configured correctly. You need to update your conf_global.php to have the URL be HTTPS. This may be impacting things which you are performing. Please get that corrected and we can explore further.
  3. Unfortunately, your registration validation email template is indeed modified. You will want to update this manually or revert it back to the default. You can do this in ACP -> Customizations -> Emails.
  4. Jim M posted a post in a topic in Technical Problems
    Are you using the "Recently Browsing" block? If so, this only tracks the current page the block is placed on. If you want to see who is online the whole site, you'd want to use the "Who's Online" block. However, keep in mind 2 things: The block itself is cached per your settings in ACP -> System -> Advanced Configuration. If you're using any page caching, like through a CDN, as those visitors won't hit your server, they will not appear in "Who's online."
  5. If you installed only the patch, you would remain on 4.7.20. If you opted into beta upgrades and did a full upgrade, you would get 4.7.21 Beta 1.
  6. You would get responses via email. Currently, we are waiting for you on some items.
  7. Sorry, do you mean you disabled the application? If so, what is the 500 error message you're getting now? If it's the same error, the application is still enabled.
  8. If you have just recently upgraded to the Classic license from our previous self-hosted license and you didn't have Gallery prior, you would need to follow these instructions:
  9. I've moved this to a new topic as it is a separate issue from your emoji question. Please disable any third-party applications there. Unfortunately, on our user account, I am not seeing this error.
  10. Jim M posted a post in a topic in Technical Problems
    You may wish to check your notification settings to ensure you opted in to these emails in ACP -> Notification Bell (top right) -> Notification Settings. If you're still not getting emails, you will want to check the error log mentioned earlier in this topic. If there are no errors there, please let us know if you're using our email service on your Cloud package there. If you are not, you will want to contact your email provider to verify the emails are sending and check why you are not receiving them.
  11. You would need to have your hosting provider repair the table or restore you back to when the table existed.
  12. You will need to take those images in the folder and upload them in the ACP. As you deleted them from your server, the original will not match.
  13. This is your community correct and not someone else's community? Unfortunately, both on and off our VPN plus using chatgpt as well, I am getting the robots.txt I showed above.
  14. Would check that your Imagemgick installation and php extension are not having any issues first of all. If you recently upgraded PHP, these items have need to be checked.
  15. You may wish to clear your browsers cache. Unfortunately, I am unable to reproduce that.
  16. Unfortunately, I am seeing what is in your robots.txt in the ACP: The last item there, /cdn-cgi/ is appended by our cloud processes. Keep in mind that there is caching on our Cloud so it may take some time for preferences to update for certain cases.
  17. Glad to hear that the Spam Defense system is working for you. We also recommend that you use hCAPTCHA as many of our clients have seen improved spam protection with that. Looks like both level 3s triggered admin validation. However, due to these third-party login providers terms of service (the user used Google login), we are limited in restricting access to your community even when they trigger a spam action. I have tagged our developer team to this to ensure that this is still valid in how we're handling that.
  18. Yup, that is why. Windows does not support that emoji.
  19. Emojis, unfortunately, are highly dependent on the device viewing them. Many Windows machines don’t support the flag emojis, for example. I am able to see the flag posted in your post here though on my iPhone Do you have an example of what you’re having trouble viewing it on?
  20. The bug mentioned there is still open, I'm afraid.
  21. Unfortunately, you do indeed have a modified language pack I have created a new one for you and set that as your default language pack. You may wish to review any custom language strings and update them. Checking your community, it looks to have resolved the issue:
  22. A blank white page is the sign of a suppressed PHP error. You'll want to work with your hosting provider to find the error.
  23. Jim M posted a post in a topic in General Questions
    The ads would indeed have Javascript on them and what we're seeing. I would recommend disabling/removing it all to test again. Once you do that, I am happy to take another look as well.
  24. If you have a modified language pack in ACP -> Customization -> Languages. Please create a new language pack and see if that resolves your issue.
  25. A few examples are our company Blog, Bug tracker, and Guides/Documentation system are all built on Pages Databases if that helps further. Otherwise, I'd suggest reading the documentation: https://invisioncommunity.com/4guides/pages/core-concepts/introduction-to-pages-r149/ You can also start a free trial to see and put the documentation to work :) .