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Jim M

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Everything posted by Jim M

  1. Jim M
    It's trying to reach a cached file in the data storage which doesn't exist or that your web server has the ability to access. You can try clearing cache in ACP -> Support -> Clear System Cache. Alternatively, if that fails, you'd need to check why your server can't access the datastorage folder.
  2. Jim M
    Would suggest disabling all third party applications/plugins to see if anything is interacting with it. Then if you're still seeing a slow down, you will need to have your hosting provider enable slow query logging to see what is happening there.
  3. Jim M
    You're missing the cached template for a custom template of yours. You may wish to disable template caching in ACP -> System -> Advanced Configuration to see if it improves. If it does not and you get further template errors, you will need to contact your theme's author and switch to an unmodified theme in the mean time.
  4. Jim M
    This is due to you have designated it as your default language pack. Therefore, you cannot disable or delete it. Non-translated words will be updated per normal. Locked is not related to this. If you wish to or you can disable if you encounter issues in the future so you can enable it and test.
  5. Jim M
    If you do not like dealing with the troubles of self-hosting and dealing with hosting providers with this stuff to ensure it matches what you need for our software, our Cloud is perfect option for you. It would simply be your community but based on our Cloud infrastructure. There would need to be one change with your URL but we can discuss that in private. Do you wish for me to transfer you to our Sales team to discuss further?
  6. Jim M
    Yes
  7. Jim M
    Please contact your hosting provider for assistance here. Typically, 502/503 have a server related issue. You may also wish to try recovery mode if you’re using third party addons.
  8. Jim M
    "and" isn't a stopword in MySQL: MySQL :: MySQL 8.4 Reference Manual :: 14.9.4 Full-Text Stopwords
  9. Jim M
    You'd want to check your theme and/or third-party applications/plugins installed as the core software should be showing it. Something has added a "ipsResponsive_showDesktop" class to those descriptions which is hiding them.
  10. Jim M
    Currently your ACP is restricted so we are unable to access it to assist you. Please unblock access to it.
  11. Jim M
  12. Jim M
    You would need to ensure that you have translated it properly as some include items in it which are necessary. If you also put in HTML or anything other than words, we cannot guarantee it will work or cause other issues.
  13. Jim M
    Not knowing the requirements for that script, you'd have to see what is required. If you need to put it in your header once, some form of customization is required as mentioned, you could use a custom advertisement location in your theme's header. If it can go in the body, you can use the advertisement module but you would just need to ensure that where you place it, it is the only advertisement there so it displays each time.
  14. Jim M
    There are no differences. In my testing they save the exact same way. I have noticed some other issues on your community which are related to your language pack so I would advise switching to an unmodified language pack if you're seeing odd HTML items. Regarding search though, I also found something our developers will need to resolve so I have transferred this to a ticket. Please watch your email for further correspondence.
  15. Jim M
    Is this something you're encountering on your own community or are you able to replicate here? As I am not seeing this pattern:
  16. Jim M
    Please clear your cache by going to ACP -> Support -> Clear System Cache.
  17. Jim M
    The commission aspect of the referral module is to hand out a percentage of the sale to those who made the referral. If that is not your goal and yours is instead to reward individuals based on the number of people they refer, you would need to look at stats or have a customization built as there isn't really anything around that currently.
  18. Jim M
    Did you change your conf_global.php?
  19. Jim M

    Clone topic

    Jim M replied to LiveG's topic in General Questions

    There are no means to clone a topic as each topic should be unique.
  20. Jim M
    But in order for Pages to work without modifying your theme, you would need the block on every page for that Javascript to appear in the header. If you are modifying your theme, it is better to just use a custom advertisement location. Then you can use the advertisement module to display it to groups as needed.
  21. Jim M
    I have transferred this to a ticket for you so we can further investigate.
  22. Jim M
    You would still need to add it to every page.
  23. Jim M
    You'd have to add that block to every. single. page. if you wanted it on every page though. Having them in the ad system or a customization/theme hook would be easier to manage.
  24. Jim M
    You can use the Advertisement module in our software which allows you to hide advertisements from member groups.
  25. Jim M
    A guest is someone who is not logged in. Technically, it is a session so technically if someone opens your site in multiple browsers, those are different sessions of a guest even though same IP address. You can use the "Guest Signup Widget" to target guests to signup.
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