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Jim M

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Everything posted by Jim M

  1. Jim M
    We do not block any emails. Emails coming out of our software contain HTML so there is nothing special there blocking your email. If you are sending to email addresses all at the same domain, it could be the receiving server is blocking it thinking it’s spam or something else.
  2. Jim M
    The software successfully attempted to send your bulk email. However, you will want to check the reason it failed to some recipients in ACP -> System -> Email Settings -> Email Error Logs. The email addresses you are sending to are failing to send through a hard bounce so our email system is no longer going to send to it. You will need to test with another email address.
  3. Jim M
    You would need to contact the authors for assistance.
  4. Jim M
    It would be variable depending on how you're processing your background task queue, number of content items you have, server processing power, etc... If you are running your background tasks via traffic and do not have much traffic, you can go to ACP -> System -> Dashboard -> Background Processes -> scroll down to the bottom of that window and click the "Run Manually" option.
  5. Jim M
    The initial items on the page (first ~25 items) are not AJAX but each subsequent load of activity is AJAX. If this is happening in one browser but not another, this sounds like a browser configuration or browser cache settings rule. If you use CloudFlare, server configuration to set caching headers, or anything else, this may be causing issues with Firefox. If you really want to find this, you will want to simplify your configuration. If you are able to separate your testing to a test site on a different server or separate configuration, that may help you. It could also even be a browser bug or oddity from Firefox (they have been having a lot lately).
  6. Jim M
    You will need to downgrade to 8.1 or 8.0.
  7. Jim M
    What version of PHP are you running? The error as mentioned on the /admin page is: syntax error, unexpected '->' (T_OBJECT_OPERATOR)
  8. Jim M
    You would need to investigate with your hosting provider what is happening as they should not be caching full pages or what it is that they are here that is causing this. This is not normal.
  9. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  10. Jim M
    Please be advised I have transferred this to our ticket system. Please watch your email for further responses.
  11. Jim M
    That is my point 😉 .
  12. Jim M
    I would not be doing this. Please provide access and we can directly assist. Adding in third party libraries can cause issues if you do not know what they are or how to implement them.
  13. Jim M
    This would just indicate that files were applied but the upgrader needs to be ran at {baseurl}/admin/upgrade (where {baseurl} is your community's root URL)
  14. Jim M
    The dev will review and reply here when they have a moment. I will ping them again tomorrow as today is a holiday in the company.
  15. Jim M
    Please ensure that you have applied the latest release and all patches. I have tagged a developer to review what you have posted though.
  16. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Jim M
    We will continue to support Invision Community version 4 for a year or so after version 5 is released. There are no determination of releases or hard cut off date at this time. However, these releases will be more so security and bug fix releases, not new features. We do not recommend modifying the core files or this so this could indeed cause issues and render your community to not be supported any longer, I'm afraid.
  18. Jim M
    This is not something we will be adding to the version 4 product line as this is a significant change in the system. However, we do not have any plans at this time to do this for version 5. You're more than welcome to suggest this though for the future in our Feedback forum.
  19. Jim M
    Please ensure that you're on the latest release with all patches applied. If the issue still remains, please let us know the Club URL.
  20. Jim M
    Saved actions are under the Moderation Actions for a topic. Could you please provide an example of a topic and user who are not able to see this?
  21. Jim M
    Unfortunately, I don't have an Android to test this on but knowing that Android 14 is the latest release of Android, it may be that X's app is optimized for that, thus, creating this problem for you. Updating Android and X may be your best bet here. Testing this on computer and iOS devices things seem stable and working as intended so I imagine this is something local to the device as this doesn't use device specific code here on our end. In fact, all we do is tell the browser to open X in a new window. It is the app itself which is translating this to opening the app.
  22. Jim M
    Root FURLs (e.g. "events") cannot be altered at this time as they are required by the software to control the application.
  23. Jim M
    If you are unsure what you are doing, I would advise contracting a server administrator to assist you. Having that many items idle and children are likely creating problems in of itself.
  24. Jim M
    Opentype is a client, not a staff member of Invision.
  25. Jim M
    This is false, I’m afraid. I would reread what I posted earlier about V3.
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