Nick Sadler

OK, I'll spend more time with WPEngine support to try to resolve this.

Thanks @Marc Stridgen I dropped them a line and they said: for the error above ensure that the public key you are using is correct and matches the corresponding private key on the server. here https://my.wpengine.com/profile/ssh_keys on your User Portal, Click <Your name> at the top right, Select SSH Keys and Click New SSH Key we've got a documentation here with more details about it https://wpengine.com/support/ssh-gateway/ Ive asked why I need to create a SSH key when I haven't in the past and its been working for the last 4 years

It's so weird you can't get into ACP. I just logged in again. I'm using a Chrome browser. IT does take a 40 secs to log in, I thought that was due to the 1800 license messages that are in the ACP. I updated the password for SFTP for below address too ***removed***

If you do manage to get in, do you know how to clear the 1800 warning messages, its making navigating difficult!

OK - I think it because it needs the username, not the email address. I've updated and tested with updated log in details, and they should work 100%

I've updated it again, please try now

Gotcha. I've updated Admin CP .htaccess In my logs I noticed this as well

Sorry - I don't understand. Is there somewhere I can record log in details? and do you mean for my forum or Wordpress site?

Thanks for getting back to me @Marc Stridgen The only other thing they suggested was to provide you with WPEngine platform settings and security documentation here https://wpengine.com/support/platform-settings/ https://wpengine.com/support/wp-engines-security-environment/ and see if there will be a conflict with any of thier settings then maybe see if an alternative or workaround.

THey suggested we could try set up a whitelist IPs connected to remoteservices.invisionpower.com also via the web rules to see if that helps if you are able to provide the list which are connected to it too? Is there is one or more IPs which are associated with remoteservices.invisionpower.com which we can then set up an allowlist?

I got this back from WPENgine "I can confirm that we utilise TLS1.2 and 1.3 on our servers by default when reviewing our documentation here https://wpengine.com/support/platform-settings/#TLS_Version in terms of reviewing logs for outbound requests to remoteservices.invisionpower.com I dont appear to see any reference of it within our server logs it sounds like something is blocking us from accessing the required information in which our server IPs may need to be whitelisted to ensure that they can establish a connection if you are familiar with any method available from within the software or the service?

No dismiss button and there is like 1800 of them! Thanks @Randy Calvert I'll speak to WPEngine and see if they can shed some light. BTW @Marc Stridgen the user access was a memberpress issue - just happened at same time.

Thanks @Marc Stridgen I can now access the AdminCP panel OK, and I can refresh the license key, but both in the AdminCP and across the top of my community, I still have the 'license Key Expired'

My users are now unable to log into the community, only admins! I use SSO plugin from the Invision Community, would that been affected by the recent changes of the removal of the AdminCP Marketplace?

It asks me to log into the AdminCP and then I get the 502 error screen. Will speak to my dev first and see what issue is, as Ive had this earlier in the year too