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Jim M

Invision Community Team
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Everything posted by Jim M

  1. You would run a rebuild by going to a ACP -> Members -> select a member -> click on Posts or Reputation -> Recount -> Recount for all members.
  2. I've moved this to a ticket so we can work with you on this to see how often you are accessing it.
  3. Did you restore? If so, we would need the problem being reported in place for us to review and investigate, I'm afraid.
  4. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. You do not have your cursor on text which is capable of using them so they will be disabled. Hard to tell from your screenshot but if you have copy/pasted something in from another source this may create that scenario.
  6. Keep in mind that .MOV is an Apple format. You won't be able to watch those on a PC. The player is restricted by what the operating system and browser can play.
  7. Please contact your email provider to see why emails from invisionpower.com are not being routed to you then. I'm afraid, we are not getting a bounceback.
  8. You cannot set a secondary group as default. You may wish to revert that to a primary that cannot be promoted
  9. You'll want to paste the YouTube URL. E.g., here's timthetatman's live video: https://www.youtube.com/watch?v=f_3E1hvUqxA When I post the YouTube URL, rather than the "live" URL. It embeds per normal:
  10. How is this embed working? It looks like you're using a custom database field to build a template. Which would mean customization is with yourself to perform, I'm afraid. Please let us know how this is done.
  11. Just a heads up, I moved your issue into your own topic. I would suggest posting any issues you have in it's own topic in the Technical Support forum so we see these more quickly and can assist you.
  12. Thanks! I've moved this to a ticket so we can further investigate. Please watch your email for further correspondence.
  13. All tasks run on a timetable but if your community does not have traffic, those tasks will not run per that timetable reliably as there are points where no one is on the site. Thus, as the background tasks handler catches up, it will then issue the notifications.
  14. Correct. It is still open at present. Likely 5.0.5 but not set in stone so that may change.
  15. Could you please provide the name of the test account?
  16. Did you mark the posts as "Helpful"? If so, it is working as intended as it may be the only one marked as such in that forum.
  17. Can you please try to rebuild your search index and then clear your community cache.
  18. Moving around the content of the selection would change the internal marker of that value and potentially cause the value be out of sorts of the marker. Changing this is on our list of things to-do but we don't really have an ETA around that as it is a large undertaking. There currently is no means of having your own key/value pair. You can certainly suggest this in our Feedback forum.
  19. Would depend on how your server is setup to utilize them. Typically, the answer would be now but you would need to contact your hosting provider/server administrator to find that out.
  20. Thanks for confirming. There is a bug which should be fixed in 5.0.4 if you want to test the beta that should resolve the pagination issue.
  21. SendGrid was deprecated so is only available to those who used it prior as an integrated API option. However, you can still use SendGrid but over SMTP if you desire. Otherwise, we recommend PostMark now.
  22. Unfortunately, I am not seeing this myself. Do you have a link to where you're encountering it?
  23. It looks like there is a malformed URL there. If you're using a customized theme or third party applications/language packs, please switch to an unmodified versions of these or disable the third party ones to test.