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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Please post your question here. Only place sensitive items in the notes. Thank you.
  2. Seeing as private messaging is a group permission, you would likely want to utilize our Group Promotion feature so that once a user gets 5 posts, the system automatically promotes them to a new group which has this functionality. You can read more about that here:
  3. When looking up the purchase in the ACP, are you able to review the PayPal Subscription and cancel it? As you cannot edit a purchase unless it is cancelled.
  4. Please post your questions here and we'll be more than happy to assist. We'd like to put info on our community so that it can help others in the future. If you have a need to share private information, we can accommodate that via the access details area.
  5. What is the definition of "ages"? Before your migration to Cloud? If so, this may just be an ebb or flow of a natural community process. If not, you may wish to reach out to these individuals that you know haven't been on since the migration to see if they are encountering any issues. Could be as simple as they forgot their password and don't have access to the email 🤷‍♂️
  6. I'm afraid, it is a completely custom menu generated outside of the Invision Community software.
  7. Once you hit save, it displays the following warning: In order to enable this setting you must make the .../applications/core/interface/task/task.php file executable (i.e. chmod 0777). Please ensure you have done that. If you have questions, please contact your hosting provider for assistance.
  8. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  9. That isn't a natural occurring URL. Someone would need to type that in so I would not be worried about it.
  10. You would need to create an unmodified theme in the ACP -> Customization -> Themes. Ensure it is available for your member group, then scroll to the bottom of the page on the front-end and switch to the unmodified theme.
  11. Would recommend switching to an unmodified theme and trying again. If the unmodified theme does not have an issue, it likely your modified theme.
  12. I am seeing this it specifically on this install. I have logged a bug particular for Chrome on this in our internal tracker. See if this helps.
  13. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. As mentioned, we are unable to provide server support.
  15. I'm afraid, I cannot reproduce this error on a clean installation with not customizations. Without being able to fully investigate your instance in an unmodified state, I cannot provide further support.
  16. Sorry, we do not provide hosting support. We have provided proof it works in a normal environment, it would be up to yourself to troubleshoot your environment to see why it doesn't work there.
  17. There is a ton of custom Javascript there.
  18. I'm afraid, without being able to review the issue, we're unable to provide further support as I cannot reproduce this.
  19. Worth noting running PHP 8.1.28 on my test server, I am not seeing the error you're mentioning above when using PHP mail so this look to be configuration related, I'm afraid.
  20. If you have any modifications, please be sure to disable those, including themes, applications, plugins, etc... If that does not help, please provide a link to the given item.
  21. Server hosting support is outside our scope of support. You would need to work with your hosting provider if you are unsure. Please ensure you're on the latest release of PHP 8.1 (8.1.28 is available).
  22. You will want to ensure nothing on your server or firewall is blocking or manipulating the request. Otherwise, the expected result will not match and you will continue to receive this message.
  23. Would recommend posting any feature suggestions in our Feedback forum.
  24. There are no means to do this via the core software currently. You're more than welcome to suggest this in our Feedback forum.
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