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Jim M

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Everything posted by Jim M

  1. Jim M
    You should be back again.
  2. Jim M
    Your browser will still be accessing cache in the event there. If you're not clearing cache for the full browser but using a keyboard shortcut, it may be only clearing it for that specific URL so if you're still having issues, you would want to do the whole browser.
  3. Jim M
    404 would not be an issue from this. You may wish to check where you're going but your community is online for me.
  4. Jim M
    We are still working towards your community as maintenance is still ongoing.
  5. Jim M
    You should be online. I am not having issues accessing your community. It is a little slow but online.
  6. Jim M
    Always recommend being on the latest 🙂 . Not only is it good to mitigate security issues and bugs but sometimes we read minds and put in the feature you're looking for 😄 .
  7. Jim M
    Status updates can be found on our status page: https://status.invisioncommunity.com/
  8. Jim M
    You can go to ACP -> Members -> Members -> Download Member List -> look for Spammer option -> choose Spammer:
  9. Jim M
    You can add on applications in Client Area -> My Purchases -> click your license -> Manage Community. Note that our new Classic license structure may be more advantageous for you to purchase. You would get all applications and be ready to use v5 once it is released. That can be upgraded to the Client Area as well. Our community has been part of a maintenance run earlier in the day so that may be what you were experiencing.
  10. Jim M
    You can send an email or go to Client Area -> My Purchases -> click your Cloud package -> Support -> Submit Ticket.
  11. Jim M
    If you don't know how to block them effectively, you would need to contact your hosting provider or CloudFlare to block them.
  12. Jim M
    You would need to contact the corresponding provider for assistance
  13. Jim M
    You’d want to block in CloudFlare or have your hosting provider block them on the server.
  14. Jim M
    For things like this, please submit a ticket. I have transferred this to a ticket to see if this is something we want to do for you. There may be a cost involve to perform this manual task.
  15. Jim M
    You'd want to check with your hosting provider of the IP addresses coming in and what they are. If it's malicious or not obeying your robots.txt, you'll want to block it at the network/server level.
  16. Jim M
    You would need to contact your email provider. Generally, they are the ones who issue the bounce back error to your inbox of who sent it.
  17. Jim M
    Our team is working on this new issue at hand. It should mostly be resolved. If you're having issues, please submit a ticket rather than posting on the community as we will be able to more readily help you in an emergent situation.
  18. Jim M
    Thought you were asking why the application itself would be processing, not individuals accessing your community. Not knowing how the error management application works, I can't tell you why this is happening. However, when someone accesses a link of your community when it is offline, they get the login page which should render a 503. It could also be pulling from 404s of pages which don't exist. Only Daniel will be able to tell you why this is happening.
  19. Jim M
    Glad to hear things are looking better for you.
  20. Jim M
  21. Jim M
    You would want to ask your hosting provider what changed. It may be they updated something or you’re getting too much traffic than your server can handle. If nothing was changed in the software, it shouldn’t be changing like this really as it’s the same exact queries running these.
  22. Jim M
    I’m sorry you’re stuck between a rock and a hard place but we have outlined the issue to you. If your host doesn’t want to do either of what we suggested, there is nothing we can do. We also explained as it is the weekend, it won’t be till Monday that we are able to evaluate the queue for migrations.
  23. Jim M
    You'll want to ensure that you do not have any custom FURLs at ACP -> System -> Advanced Configuration -> Friendly URLs. Revert if you have any related to calendar.
  24. Jim M
    You would need to tell them to improve the performance of query cache or disable it. As it is locking up your database as it is not performing well. As mentioned, nothing has changed in 24 hours in the software so this would have been a server change.
  25. Jim M
    As mentioned, this is a part of MySQL.
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