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Jim M

Invision Community Team
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Everything posted by Jim M

  1. I’m afraid, it is too early for that at this juncture.
  2. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. We constantly do change features in our software based on feedback from customers and you're more than welcome to provide that feedback in our Feedback forum. My colleague is simply stating that we provide software tools, not legal services so it would be up to yourself to ensure that you comply with laws through our tools available in our software.
  4. I did not receive that error but I did receive a different error so I have reported this internally. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. We really can't advise on self-hosted as our support really is limited to only our software, not the underlying infrastructure. The best idea would be to review security best practices with your hosting provider if this is a concern for you. Of course, there are obvious best practice items that go agnostic, whether you're using software or hosted services: Use unique and secure passwords for accounts, even from your hosting panel to your ACP, these should never repeat 🙂 . Always use Two Factor Authentication where it is offered. Only allow access to sensitive areas (your hosting panel, server, ACP, etc...) to those who require access and are trusted to do so. Limit areas of access to only accomplish items which that user needs to. Etc... Regarding our Cloud, we have numerous layers of security in place to thwart attacks, from our Web Application Firewall to underlying infrastructure controls and setup, there is a lot going to keep our clients' data secure and their communities online. We have some series in our Invision Community Insider forum which @Charles discusses a lot more of these features in depth. If this interests you, I would suggest reading through it.
  6. If you want to provide the member's display name, club name, and access below, we can certainly put a set of eyes on it to help you out. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  7. Uploads regardless will flow through CloudFlare and go through their process if you have processing enabled through your DNS.
  8. If they are in a different group than you, I would ensure that their access is the same. Simply because they are an administrator, does not give them automatically access to everything.
  9. Would check to ensure that the group that they belong to have access to Clubs in general. Then would also check that the user has notifications enabled for club invites. Then finally, I would disable any third party applications/plugins and switch to an unmodified theme then test again.
  10. Thank you, I was able to login now. Looking at your profile, you have Push notifications active for receiving message notifications. With that active, the push notification would win, and you would not receive an email. You would need to disable push notification if you want only emails.
  11. I'll move this to the Feedback forum as this is more a feature/change suggestion than a support issue.
  12. Believe there is confusion. This already exists in the software. We provide the BreadcrumbList metadata where applicable. This is done on topics, forums, etc...
  13. Necessary vs. Unnecessary cookies are a compliance change in how the world is handling them now. Features will not stay the same over the span of our product line 😉 . We have strayed far away from the support side of the topic now so I will close it. If you would like to see a change, please create a topic in the Feedback forum.
  14. Just like anything in our software, we cannot provide a solution for every individual or edge-case scenario one will encounter. We can only do what's right for our customers, in this case, not apply an unnecessary cookie until a user accepts that. As a theme author, it is your responsibility to work with your client to get the theme in an environment that you can review the issue. Whether that's duplicating the environment to a test, exporting the theme, setting up a window to test, etc.. etc...
  15. You would need to set your theme as the default theme. Theme'ing should not be done on a production installation so that you can set things like this as needed to style your theme.
  16. Simply because you have done something in the past, does not mean that it will change, I'm afraid. The user will have to accept unnecessary cookies before we can put an unnecessary cookie on their device.
  17. On your website, not in your browser. As seen in your screenshot in your original post, you have not:
  18. You will need to ensure that you accept cookies as the theme selection is handled by a cookie.
  19. What browser are you using? Do you have any extensions/plugins? If so, I would disable those and test again.
  20. We have not been able to login to your ACP yet so we are unable to determine that.
  21. Security support for 8.1 does not end till late November of this year. It is still supported: https://www.php.net/supported-versions.php As mentioned by Stuart above, we will be noting this more present during upgrades.
  22. Looks like you are missing your .htaccess for rewritten URLs. You would want to go to ACP -> System -> Search Engine Optimization -> download the file in the description for the field "Rewrite URLs?"
  23. Google Analytics omits bots 😉 . You would need to check your server logs for actual requests to the server.
  24. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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