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Jim M

Invision Community Team
  • Joined

Everything posted by Jim M

  1. Moved this to a ticket so that we can investigate this more in-depth with you. Please watch your email for further correspondence from myself.
  2. Do the subscriptions have similar terms on their renewals? Do you have current examples of these on your community which we can look at?
  3. Have you checked the member's profile which you awarded it to? All badges show up on their profile which they have earned.
  4. The query there is removing a database index for a profile field, whereas the patch was related to some data inconsistencies of previously deleted data in Forums. So you should be fine here related to that particular issue. As always with performing an upgrade, backup, backup, backup :)
  5. Matt can clarify but usually, this is a good thing, that is the system seeing a discrepancy in your database compared to what we have for the database schema in code so the system wants to ensure everything is set correctly before attempting the upgrade. Hopefully, this will prevent issues moving forward with the upgrade. You can fix it automatically generally most of the time but if you're self-hosted, if it fails to run, you'll want to run it manually on your MySQL database.
  6. Kind of hidden in ACP -> Commerce -> Withdrawls -> Account Credit -> there is the ability to allow top up and that gives them the ability to view the front-end.
  7. Yes, this is currently the only operation to be recorded on the invoice which they happened on. You had Account Credit disabled so I have enabled it for you.
  8. You would go to the Customer View. I sent you a screenshot in our personal message but here is also the URL (replace XXXX with your user ID): /admin/?app=core&module=members&controller=members&do=view&id=XXXX&tab=nexus_Main It is in your Menu Manager under "My Details" which is under "Subscriptions"
  9. Account credit will show for you in the ACP when view they user's Commerce profile as an admin. However, if the option is disabled in the Menu Manager, that means you have already added it. Please be advised I have messaged. Please note that IDs are completely anonymous and can be used publicly.
  10. You can place it here.
  11. Are you saying the individual did not receive the account credit? If so, could you please provide the user's display name or ID?
  12. We would need to understand more about your coupon configuration. Are you able to post how you configured the coupon? Things especially to check is if you allow renewals to be used with that coupon.
  13. You would need to configure it as such in ACP -> Members -> Spam Prevention.
  14. There are no means to do this without deleting the whole user's account or marking the account as spam through your configuration.
  15. Just a heads up, I moved your issue into your own topic. I would suggest posting any issues you have in it's own topic in the Technical Support forum so we see these more quickly and can assist you.
  16. You can read how to change your Live URL here: License Keys & URLs - Classic Installation / Server Management Version 5 works with localhost but you will need to use your test license, as described in the guide linked above.
  17. It will explain it all when you look at your information in the Client Area😊
  18. It is an upgrade, not a new license so yes.
  19. Classic is a change in our license terms for version 5 and beyond to ensure self-hosted remains viable for both our customers and us for the foreseeable future. You can check the new terms, offering and pricing in your Client Area -> Manage Purchases -> click your license -> Upgrade.
  20. Our community here is running version 5 so you can poke around on the user side of things. If you want to poke around in the admin side of things, you can create a Free Trial 😊 I'd suggest starting your own topic and asking questions in the Community Manager area if you need specifics. Without going too detailed, applications/plugins need to be rewritten (you'd need a developer), themes need to be re-done. Themes are entirely different and amazing results can be had by yourself.
  21. On the Club itself? It is currently not possible. On Club content, yes.
  22. Private message functionality has not changed in that regard. You can limit who can send messages but not who can send to what group, etc… Have you cleared cache? If so, what version iOS and iPad?
  23. You have access to the files in your Client Area. As a self-hosted client, you are self-managed for updates like this. Be sure to take a full backup of files and database prior to attempting.
  24. I would suggest posting this in our Feedback forum so that it doesn't get lost. I would also suggest providing what exactly you want integrated, how, and a use case.
  25. Too late for 5.0.0 🙂 . But not at all for future releases.

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